Hotel industry forecast 2024: development, F&B, technology and more

Leaders in the hospitality industry shared with Hotel Dive what trends will drive progress at hotels this year, impacting everything from on-site amenities to hotel workforce management.

By Noelle Mateer • Jan. 30, 2024

The wellness travel trends that will impact hotel amenities in 2024

Hotels are boosting their wellness offerings beyond the spa, revamping food and beverage, the sleep experience and even how hotels are designed in the first place.

By Noelle Mateer • Jan. 25, 2024

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Technology

From ChatGPT-enabled trip planners to robot butlers, here are the latest trends in hospitality technology.

By Hotel Dive staff

Hotels.com is a ‘matchmaker’ in new global ad campaign

The ads highlight the online travel agency’s mobile app.

By Noelle Mateer • Jan. 19, 2024

7 hotel industry trends to watch in 2024

Leaders in the hospitality industry will work to make staff happier, ramp up integration of generative AI and cater to a growing number of experiential and luxury travelers.

By Jenna Walters and Noelle Mateer • Jan. 10, 2024

Electric vehicle charging gains traction across hotel industry

In 2023, several EV charging providers launched national hotel deployments, and major players like Marriott and Hilton tapped preferred suppliers.

By Jenna Walters • Dec. 19, 2023

Hotel Tech-in: How hotel worker panic buttons are proliferating and improving

As awareness around hotel workplace safety issues grows, tech companies are offering solutions to help housekeepers feel safe.

By Noelle Mateer • Dec. 19, 2023

Trivago introduces brand refresh with ads localized with help from AI

A streamlined logo and new Trivago Guy are front and center in spots that use automation to reach different markets.

By Peter Adams • Dec. 15, 2023

BWH Hotels to bring Tesla EV charging stations to North American properties

The partnership is the latest between a hotel company and EV charging provider as hotels increasingly seek to cater to eco-conscious guests.

By Noelle Mateer • Dec. 14, 2023

Red Roof claims cybersecurity incident did not involve guest data

The hotel company experienced a ransomware attack in September that targeted personal data.

By Jenna Walters • Dec. 11, 2023

Marriott’s Renaissance Hotels debuts AI-powered ‘virtual concierge’

The hotel brand is the latest to adopt AI-assisted technology in a bid to personalize the guest experience.

By Jenna Walters • Dec. 7, 2023

MGM Resorts CFO expects insurance to cover cyberattack costs

The Las Vegas-based casino and resort operator has pegged the costs of the September cyberattack that temporarily crippled operations at about $100 million.

By Suman Bhattacharyya • Dec. 1, 2023

Hotel Tech-in: Purifying hotel room air for wellness travelers

Pure Wellness’ hypoallergenic rooms have long been popular among allergy sufferers. Now, the company’s allergy-fighting tech is gaining ground among a new group of travelers: wellness enthusiasts.

By Noelle Mateer • Nov. 30, 2023

How rethinking hotel housekeeping can help address the worker shortage

Hoteliers can better attract and retain staff by leveraging technology, offering job flexibility, building career pathways and hiring more broadly.

By John Dorer and David Yurkofsky • Nov. 27, 2023

Tech adoption, profit optimization among top hospitality trends for 2024: report

Hotel leaders will focus on optimizing profit, not just revenue, in the new year, according to a recent IDeaS survey.

By Michele Laufik • Nov. 27, 2023

‘Hospitality is back’: What travelers want from hotels this holiday season

In 2023, holiday travelers are more tech-savvy, eco-conscious and loyal to brands offering deals. They’re also more likely to be baby boomers.

By Noelle Mateer • Nov. 21, 2023

How hoteliers can hire and train workers for the busy holiday season

Hospitality staffing experts share need-to-know tips for hotel managers to attract and retain workers amid the influx of holiday guests.

By Jenna Walters • Nov. 2, 2023

Hotel Tech-in: Software that reunites guests with missing belongings

In the age of “revenge travel,” guests are leaving more and more items behind at hotels. One company has a solution.

By Noelle Mateer • Oct. 31, 2023

Marriott taps Canary Technologies as digital tipping provider

The partnership, which could increase pay for Marriott workers, may help the hotel company attract and retain hotel staff as labor shortages persist.

By Jenna Walters • Oct. 23, 2023

Hyatt leads hotel apps for guest satisfaction: J.D. Power

Hotel apps performed best in user satisfaction compared to other digital travel tools like rental car apps and airline websites.

By Jenna Walters • Oct. 19, 2023

Make contactless check-in frictionless, not frustrating

Is your contactless check-in process improving the guest experience or making a bad first impression? Find out how check-in kiosks can make a better self-check-in experience as a standalone solution or in conjunction with mobile.

Oct. 16, 2023

8 hotel industry events to attend in 2024

From innovative hotel marketing strategies and technology developments to staffing solutions and sustainability initiatives, there is no shortage of hospitality industry trends for hoteliers to discuss at these top hospitality events.

By Jenna Walters • Oct. 10, 2023

Caesars Entertainment says social-engineering attack behind August breach

In a filing with the Maine attorney general, the gaming company said the attack began in mid-August and impacted tens of thousands of the state's residents.

By David Jones • Oct. 9, 2023

Is food delivery the new hotel room service?

In the wake of the pandemic, Americans grew more comfortable ordering food via mobile apps. Now, hotels are encouraging the habit by partnering with food delivery services.

By Noelle Mateer • Oct. 5, 2023

After a long AWS migration, Choice Hotels will close its last data center

The company leveraged a one-cloud strategy to bring Radisson Hotels Americas' systems into the tech stack in less than a year, CIO Brian Kirkland said.

By Matt Ashare • Oct. 3, 2023

Hotel Tech-in: Turning HVAC systems into art

Traditional hotel heating and cooling systems can be clunky and loud. Some properties are turning to more innovative solutions.

By Noelle Mateer • Sept. 29, 2023