Technology: Page 2


  • Guest standing at hotel check-in desk
    Image attribution tooltip

    Adobe Stock | Jacob Lund

    Image attribution tooltip
    Sponsored by KIOSK Information Systems

    Make contactless check-in frictionless, not frustrating

    Is your contactless check-in process improving the guest experience or making a bad first impression? Find out how check-in kiosks can make a better self-check-in experience as a standalone solution or in conjunction with mobile.

    Oct. 16, 2023
  • Legal conferences 2023
    Image attribution tooltip
    Tzido via Getty Images
    Image attribution tooltip

    8 hotel industry events to attend in 2024

    From innovative hotel marketing strategies and technology developments to staffing solutions and sustainability initiatives, there is no shortage of hospitality industry trends for hoteliers to discuss at these top hospitality events.

    By Oct. 10, 2023
  • An extended robot arm holds a front desk bell while an extended human arm prepares to press down on the top Explore the Trendline
    Image attribution tooltip
    AndreyPopov via Getty Images
    Image attribution tooltip
    Trendline

    Technology

    From ChatGPT-enabled trip planners to robot butlers, here are the latest trends in hospitality technology.

    By Hotel Dive staff
  • An exterior image of a hotel
    Image attribution tooltip
    Robert Mora via Getty Images
    Image attribution tooltip

    Caesars Entertainment says social-engineering attack behind August breach

    In a filing with the Maine attorney general, the gaming company said the attack began in mid-August and impacted tens of thousands of the state's residents.

    By David Jones • Oct. 9, 2023
  • A Grubhub courier. Grubhub and Sonesta will offer delivery to 120 extended stay hotels.
    Image attribution tooltip
    The image by Elvert Barnes is licensed under CC BY-SA 2.0
    Image attribution tooltip

    Is food delivery the new hotel room service?

    In the wake of the pandemic, Americans grew more comfortable ordering food via mobile apps. Now, hotels are encouraging the habit by partnering with food delivery services.

    By Oct. 5, 2023
  • An image of Choice Hotels International's Phoenix Corporate Headquarters
    Image attribution tooltip
    Permission granted by Choice Hotels Internatinal
    Image attribution tooltip

    After a long AWS migration, Choice Hotels will close its last data center

    The company leveraged a one-cloud strategy to bring Radisson Hotels Americas' systems into the tech stack in less than a year, CIO Brian Kirkland said.

    By Matt Ashare • Oct. 3, 2023
  • A black frame surrounds a blue-green flower pattern that is also featured on the wallpaper behind it.
    Image attribution tooltip
    Courtesy of LG
    Image attribution tooltip

    Hotel Tech-in: Turning HVAC systems into art

    Traditional hotel heating and cooling systems can be clunky and loud. Some properties are turning to more innovative solutions.

    By Sept. 29, 2023
  • An exterior image of a hotel
    Image attribution tooltip
    Robert Mora via Getty Images
    Image attribution tooltip

    Caesars Entertainment faces class action lawsuits following rewards database hack

    At least four separate plaintiffs allege the hotel company was negligent for allowing their sensitive personal data to be stolen in a social engineering attack.

    By David Jones • Sept. 27, 2023
  • Hotel Exterior
    Image attribution tooltip
    Ethan Miller via Getty Images
    Image attribution tooltip

    MGM Resorts warns customers of fraud as it faces class action lawsuits

    The plaintiffs claim the company was negligent for failing to protect customer data despite prior warnings about previous attacks.

    By David Jones • Sept. 26, 2023
  • Female with luggage arriving at hotel with receptionist waiting for welcoming.
    Image attribution tooltip
    jacoblund via Getty Images
    Image attribution tooltip

    Hospitality execs look toward tech to address staffing shortages: report

    As hotels increasingly embrace tech-powered solutions, properties still rely on frontline workers to implement them, a Deloitte study found.

    By Michele Laufik • Sept. 25, 2023
  • An iPhone screen shows questions about hotels and their AI-generated answers.
    Image attribution tooltip
    Courtesy of Expedia Group
    Image attribution tooltip

    Expedia’s EG Labs asks users to test AI experiments

    Expedia also revealed several new AI-powered functions, including ChatGPT-generated responses to users’ hotel questions. 

    By Sept. 25, 2023
  • A creative image depicting cybersecurity that includes a lock.
    Image attribution tooltip
    greenbutterfly/iStock/Getty Images Plus via Getty Images
    Image attribution tooltip

    Experts on how hoteliers can prevent cyberattacks

    Cybersecurity pros urge increased attentiveness and awareness in the wake of cyberattacks on MGM Resorts and Caesars Entertainment. 

    By Sept. 25, 2023
  • Electric vehicles at an EV charging station.
    Image attribution tooltip
    EXTREME-PHOTOGRAPHER via Getty Images
    Image attribution tooltip

    Marriott taps EV Connect as preferred electric vehicle charging provider

    EV Connect will grow Marriott's charging network at a time when guests increasingly demand the amenity.

    By Sept. 20, 2023
  • The glass exterior of the Anaheim Convention Center features blue signage denoting Wyndham's 2023 Global Conference.
    Image attribution tooltip
    Courtesy of Wyndham Hotels & Resorts
    Image attribution tooltip

    Wyndham debuts owner, guest engagement platforms amid “record” development

    The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

    By Sept. 15, 2023
  • An exterior image of a hotel
    Image attribution tooltip
    Robert Mora via Getty Images
    Image attribution tooltip

    MGM Resorts disruption linked to recent attacks against hospitality industry

    Security researchers link the MGM threat to a wave of malicious activity, as Caesars Entertainment confirms social engineering attack in regulatory filing.

    By David Jones • Sept. 14, 2023
  • People check into hotel
    Image attribution tooltip
    South_agency via Getty Images
    Image attribution tooltip

    Amadeus launches booking solution aimed at personalizing the guest experience

    The iHotelier StayPlus technology aligns marketing and revenue strategies to help independent hotels and mid-scale chains capture and convert more bookings.

    By Sept. 13, 2023
  • The interior at Fauna Restaurant shows wooden chairs, dim light and a tile floor.
    Image attribution tooltip
    Courtesy of IHG Hotels & Resorts
    Image attribution tooltip

    IHG launches cloud-based booking experience aimed at customization

    The platform allows guests to filter by individual room attributes and add on experiences, with hotels standing to earn an average of $22 in additional revenue per night.

    By Sept. 13, 2023
  • An MGM Resorts sign
    Image attribution tooltip
    Ethan Miller via Getty Images
    Image attribution tooltip

    MGM Resorts cyberattack: Experts weigh in on possible motivations

    While MGM Resorts remains tight-lipped about the ongoing cybersecurity threat to its properties, experts say hotels with casinos can be particularly vulnerable to attacks.

    By Sept. 12, 2023
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
    Image attribution tooltip
    Ethan Miller via Getty Images
    Image attribution tooltip

    MGM Resorts takes systems offline as it investigates cyberattack

    Payment systems, digital room keys and reservations systems are down at multiple properties in Las Vegas, published reports show.

    By David Jones • Sept. 11, 2023
  • Computer Hacked, System Error, Virus, Cyber attack, Malware Concept. Danger Symbol. 3d rendering.
    Image attribution tooltip
    Getty Images via Getty Images
    Image attribution tooltip

    Generative AI, contactless tech make hotels vulnerable to cyberattacks: report

    Guest and worker turnover, as well as new technology adoption, make the hospitality industry an appealing target for cybercriminals, according to Trustwave SpiderLabs.

    By Sept. 7, 2023
  • An image of two Tesla cars in front of a Hilton hotel being charged via an EV charging station.
    Image attribution tooltip
    Permission granted by Cristina Herrera
    Image attribution tooltip

    Hilton, Tesla partner to deploy 20,000 EV chargers at hotels

    The hotel claims the installation will make its EV charging network the largest of any hospitality company.

    By Sept. 7, 2023
  • An image of a hotel front desk with staff blurred in background
    Image attribution tooltip
    davit85 via Getty Images
    Image attribution tooltip

    Hotel Tech-in: Staffing app matches hotels, workers amid labor shortage

    Instawork is helping hoteliers fill critical openings, while putting flexible scheduling back in the hands of the hourly worker.

    By Aug. 31, 2023
  • Guests check in with the front desk in a hotel lobby
    Image attribution tooltip
    Hispanolistic via Getty via Getty Images
    Image attribution tooltip

    Hospitality stakeholders face challenges to improving hotel tech: PwC

    Investment in hospitality technology requires financial resources, staff time and training, data security and a standard integration approach.

    By Michele Laufik • Aug. 31, 2023
  • Person on computer
    Image attribution tooltip
    Riska via Getty Images
    Image attribution tooltip

    Travelers prefer to plan, book through online travel agencies: Expedia

    The integration of generative AI by several prominent OTAs continues to widen the technology gap between online travel providers and hotels.

    By Aug. 21, 2023
  • Cropped shot of tourist woman pulling her luggage to her hotel bedroom after check-in.
    Image attribution tooltip
    Boyloso via Getty Images
    Image attribution tooltip

    Sabre debuts AI-powered lodging solution

    Called Lodging AI, the “very powerful tool” is designed to remove friction from the travel booking process.

    By Aug. 15, 2023
  • The website for the Ritz-Carlton's New York hotel features big text reading "New York" and immersive photography.
    Image attribution tooltip
    Courtesy of Marriott International
    Image attribution tooltip

    Ritz-Carlton revamps digital experience to reflect ‘fresh era’ for the brand

    The new website's magazine-style, mobile-friendly format includes editorial content and video components.

    By Michele Laufik • Aug. 15, 2023