How a TikTok ban could impact hotel marketing efforts

Hospitality industry pros share what hotels stand to lose from a potential ban as well as alternative hotel marketing strategies to consider.

By Jenna Walters • June 18, 2024

Why choosing a hotel is tougher than buying a car — and how AI can help

Accenture’s Emily Weiss spoke with Hotel Dive about the plight of "over inspiration" and how hoteliers can use technology to cut through the noise and build brand loyalty.

By Noelle Mateer • June 17, 2024

Canary Technologies raises $50M to accelerate AI hotel solutions

The Series C funding will go toward helping hoteliers modernize their tech stacks and improve the guest experience as “enthusiasm” for AI grows, according to company President SJ Sawhney.

By Jenna Walters • June 13, 2024

3 ways hotels can streamline operations this summer

As the busy season ramps up, hoteliers should consider strategies for keeping their workflows streamlined and their guests safe.

By Kevin Lane • June 12, 2024

Hotel Tech-in: The app helping guests beat jet lag

InterContinental Hotels & Resorts has tapped Timeshifter, which uses science to help travelers navigate time differences, to improve the guest experience.

By Noelle Mateer • May 31, 2024

Expedia debuts AI-powered virtual concierge Romie

The online travel agency’s AI assistant helps with planning, shopping and booking a trip — and steps in when plans go awry.

By Noelle Mateer • May 16, 2024

Hotel operator, tech provider OYO plots US expansion with 250 hotels

The India-based hospitality technology company will grow its footprint in domestic markets with “strong growth potential,” including in Florida, Nevada and California.

By Jenna Walters • May 6, 2024

Hotel Tech-in: The hologram concierges beaming up to hotel guest rooms

With the Proto M hologram device, guests at the Beverly Wilshire in California can speak to real-time holograms of hotel staff from the comfort of their suites.

By Noelle Mateer • April 30, 2024

IHG taps Salesforce to offer customers more tailored experiences

A single, standardized CRM platform will help IHG understand its customers on a deeper level, the hotel company said.

By Bryan Wassel • April 29, 2024

AI should be ‘strategic priority’ for travel businesses: WTTC

Artificial intelligence can personalize customer experiences, help make progress toward sustainability goals and advance the future of travel — but it does present risks, the council said.

By Noelle Mateer • April 22, 2024

IHG becomes first hospitality company to integrate Apple AirPlay

The technology will allow users to stream content from iPhones or iPads on a guest room’s TV.

By Noelle Mateer • April 19, 2024

Omni Hotels cyberattack may have impacted customer information

Ransomware group Daixin Team claims to have obtained “sensitive” guest data, though Omni says that data doesn’t include personal payment details, financial information or social security numbers.

By Noelle Mateer • April 16, 2024

Hotel cybersecurity vulnerabilities extend to key cards

Researchers found a way to hack Saflok key cards on up to 3 million hotel rooms. But that's just where the threats to guests begin.

By Noelle Mateer • April 11, 2024

IHG taps Google Cloud for AI-powered travel planner

The partnership aims to enhance the booking and planning experience, something IHG sees as “critical” to guest loyalty and engagement.

By Noelle Mateer • April 10, 2024

Wyndham appoints CIO Scott Strickland as chief commercial officer

Heading a newly created commercial organization, the company veteran will focus on Wyndham’s technology strategy and oversee global sales, revenue generation, marketing and loyalty.

By Jenna Walters • April 9, 2024

Omni Hotels & Resorts hit by cyberattack

The hotel chain has been responding to the attack since Friday, March 29, when it shut down some of its systems.

By Noelle Mateer • April 5, 2024

Younger travelers, AI and sustainability to shape future of travel: Deloitte

Hotels are already working to court eco-conscious travelers, but demographic shifts and the rise of AI-powered booking may lead the industry to rethink loyalty and personalization.

By Noelle Mateer • April 4, 2024

Marriott Bonvoy tests AI-powered search to personalize travel planning

Homes & Villas by Marriott Bonvoy is letting shoppers search its rentals however they like — even without a specific destination in mind.

By Bryan Wassel • April 3, 2024

FTC, DOJ consider hotel price-fixing case

The agencies filed a statement of interest in a case concerning casino hotels’ use of a pricing algorithm, a practice coming under increasing scrutiny.

By Noelle Mateer • April 3, 2024

Mews CEO talks unicorn status, US expansion plans

Matthijs Welle spoke with Hotel Dive about how the Amsterdam-based hotel tech company plans to leverage its $1.2 billion valuation to fuel growth.

By Noelle Mateer • April 2, 2024

Hotel Tech-in: The ‘cobots’ that carry guest luggage

The Kilo robot is designed to follow along with hotel staff, not replace them.

By Noelle Mateer • March 29, 2024

Four Seasons taps former MGM CTO as tech chief

Sudhakar Veluru, who joined the hotel chain Monday, has nearly two decades of hospitality and tech experience.

By Lindsey Wilkinson • March 27, 2024

IHG makes EV charging available to all hotels in US and Canada

The hotel group, which prides itself on its “road-trip brands” Holiday Inn and Holiday Inn Express, is expanding its charging network as more travelers hit the road in electric vehicles.

By Noelle Mateer • March 13, 2024

Why the hotel industry needs to overhaul its approach to cancellation policies

The booking journey isn’t over once a guest clicks “book.” Rather, it’s the moment hoteliers should begin to deepen their interactions with guests.

By Frank Reeves • March 11, 2024

IHG approves slew of hotel digital tipping solutions

The hotel group approved several vendors that allow guests to tip staff digitally in a bid to improve guest and employee satisfaction.

By Noelle Mateer • March 7, 2024