Technology: Page 2


  • Headshot of Mattjis Welle.
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    Courtesy of Mews
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    Q&A

    Mews CEO talks unicorn status, US expansion plans

    Matthijs Welle spoke with Hotel Dive about how the Amsterdam-based hotel tech company plans to leverage its $1.2 billion valuation to fuel growth.

    By April 2, 2024
  • A robot next to a traditional luggage cart.
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    Courtesy of Piaggio Fast Forward
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    Hotel Tech-in: The ‘cobots’ that carry guest luggage

    The Kilo robot is designed to follow along with hotel staff, not replace them.

    By March 29, 2024
  • An extended robot arm holds a front desk bell while an extended human arm prepares to press down on the top Explore the Trendline
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    AndreyPopov via Getty Images
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    Trendline

    Technology

    From ChatGPT-enabled trip planners to robot butlers, here are the latest trends in hospitality technology.

    By Hotel Dive staff
  • Four Seasons Hotels and Resorts launches the Four Seasons Pop Down, the first in a global series on September 9, 2017 in Toronto, Canada.
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    Sam Santos via Getty Images
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    Four Seasons taps former MGM CTO as tech chief

    Sudhakar Veluru, who joined the hotel chain Monday, has nearly two decades of hospitality and tech experience.

    By Lindsey Wilkinson • March 27, 2024
  • Electric vehicles at an EV charging station.
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    EXTREME-PHOTOGRAPHER via Getty Images
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    IHG makes EV charging available to all hotels in US and Canada

    The hotel group, which prides itself on its “road-trip brands” Holiday Inn and Holiday Inn Express, is expanding its charging network as more travelers hit the road in electric vehicles.

    By March 13, 2024
  • Person holding phone near suitcase
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    Saklakova via Getty Images
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    Opinion

    Why the hotel industry needs to overhaul its approach to cancellation policies

    The booking journey isn’t over once a guest clicks “book.” Rather, it’s the moment hoteliers should begin to deepen their interactions with guests.

    By Frank Reeves • March 11, 2024
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    Kayoko Hayashi via Getty Images
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    IHG approves slew of hotel digital tipping solutions

    The hotel group approved several vendors that allow guests to tip staff digitally in a bid to improve guest and employee satisfaction.

    By March 7, 2024
  • An Oasense shower head.
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    Courtesy of Oasense
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    Hotel Tech-in: The smart shower heads combatting water waste

    Several hotel groups are now testing Oasense shower heads, which maximize water flow rates to reduce waste.

    By Feb. 28, 2024
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts’ cyberattack headache continues as regulators launch investigations

    The company said it could face fines in connection with regulatory inquiries stemming from the social engineering attack.

    By David Jones • Feb. 26, 2024
  • Online hotel search
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    anyaberkut via Getty Images
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    Travel loyalty program providers fall short

    A new study from Arrivia reveals a divide between what customers want and what businesses assume.

    By Kristen Doerer • Feb. 20, 2024
  • The glass exterior of the Anaheim Convention Center features blue signage denoting Wyndham's 2023 Global Conference.
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    Courtesy of Wyndham Hotels & Resorts
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    Wyndham partners with Group360 to simplify group travel booking

    With the GroupSync direct booking solution, the hotel company is looking to capitalize on a $3.3 billion revenue opportunity from an ongoing "infrastructure-related travel boom."

    By Feb. 13, 2024
  • Suitcase sitting in hotel room
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    Ziga Plahutar via Getty Images
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    Opinion

    4 ways hoteliers can optimize loyalty

    Hotel loyalty programs are not just a tool for customer retention — they are a strategic asset that can significantly contribute to RevPAR.

    By Mo Chaar • Feb. 12, 2024
  • An electric vehicle at a Tesla EV charging station.
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    Justin Sullivan via Getty Images
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    Choice Hotels, Tesla partner on EV charging deployment across US

    Participating Choice-branded hotels will get Tesla Universal Wall Connectors starting this year, as the company looks to meet “growing demand” from travelers for the eco-friendly amenity.

    By Feb. 7, 2024
  • A bedbug is seen through a magnifying glass.
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    Murat Deniz via Getty Images
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    Hotel Tech-in: The AI-powered bedbug detection coming for US hotels

    New funding and a partnership with Philadelphia-based MachineQ will bring U.K. startup Spotta’s bedbug-fighting technology to more hotels in the U.S.

    By Jan. 31, 2024
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    Saklakova via Getty Images
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    Hilton expands on-property messaging in bid to enhance guest experience

    The company’s mobile messaging platform will be available across its entire portfolio by the end of 2024 to “support the growing need for frictionless travel.” 

    By Jan. 31, 2024
  • A young Asian receptionist is at the front desk of a luxurious hotel talking to her African American hotel guests.
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    Dimensions via Getty Images
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    2024 Outlook

    Hotel industry forecast 2024: development, F&B, technology and more

    Leaders in the hospitality industry shared with Hotel Dive what trends will drive progress at hotels this year, impacting everything from on-site amenities to hotel workforce management.

    By Jan. 30, 2024
  • A woman in a white robe sits in a sauna.
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    Dimensions via Getty Images
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    Deep Dive // 2024 Outlook

    The wellness travel trends that will impact hotel amenities in 2024

    Hotels are boosting their wellness offerings beyond the spa, revamping food and beverage, the sleep experience and even how hotels are designed in the first place.

    By Jan. 25, 2024
  • A still from one ad shows a father and daughter sitting side-by-side on armchairs.
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    Courtesy of Hotels.com
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    Hotels.com is a ‘matchmaker’ in new global ad campaign

    The ads highlight the online travel agency’s mobile app.

    By Jan. 19, 2024
  • A man on a digital tablet for booking, planning and accommodation management while working at hotel front desk
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    Kobus Louw via Getty Images
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    Deep Dive // 2024 Outlook

    7 hotel industry trends to watch in 2024

    Leaders in the hospitality industry will work to make staff happier, ramp up integration of generative AI and cater to a growing number of experiential and luxury travelers.

    By Jenna Walters and Noelle Mateer • Jan. 10, 2024
  • Electric vehicles at an EV charging station.
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    EXTREME-PHOTOGRAPHER via Getty Images
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    Electric vehicle charging gains traction across hotel industry

    In 2023, several EV charging providers launched national hotel deployments, and major players like Marriott and Hilton tapped preferred suppliers.

    By Dec. 19, 2023
  • A staffer wears a safety device on the lapel of their blazer.
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    Courtesy of Relay
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    Hotel Tech-in: How hotel worker panic buttons are proliferating and improving

    As awareness around hotel workplace safety issues grows, tech companies are offering solutions to help housekeepers feel safe.

    By Dec. 19, 2023
  • Trivago brand refresh materials on mobile devices
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    Courtesy of Trivago
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    Trivago introduces brand refresh with ads localized with help from AI

    A streamlined logo and new Trivago Guy are front and center in spots that use automation to reach different markets.

    By Peter Adams • Dec. 15, 2023
  • Person holding up EV charger to car
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    coldsnowstorm via Getty Images
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    BWH Hotels to bring Tesla EV charging stations to North American properties

    The partnership is the latest between a hotel company and EV charging provider as hotels increasingly seek to cater to eco-conscious guests.

    By Dec. 14, 2023
  • An exterior image of a hotel and signage.
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    Retrieved from Red Roof on July 25, 2023
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    Red Roof claims cybersecurity incident did not involve guest data

    The hotel company experienced a ransomware attack in September that targeted personal data.

    By Dec. 11, 2023
  • Exterior of building with Marriott logo
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    Brandon Bell via Getty Images
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    Marriott’s Renaissance Hotels debuts AI-powered ‘virtual concierge’

    The hotel brand is the latest to adopt AI-assisted technology in a bid to personalize the guest experience.

    By Dec. 7, 2023
  • Hotel Exterior
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    Ethan Miller via Getty Images
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    MGM Resorts CFO expects insurance to cover cyberattack costs

    The Las Vegas-based casino and resort operator has pegged the costs of the September cyberattack that temporarily crippled operations at about $100 million.

    By Suman Bhattacharyya • Dec. 1, 2023