Is food delivery the new hotel room service?

In the wake of the pandemic, Americans grew more comfortable ordering food via mobile apps. Now, hotels are encouraging the habit by partnering with food delivery services.

By Noelle Mateer • Oct. 5, 2023

After a long AWS migration, Choice Hotels will close its last data center

The company leveraged a one-cloud strategy to bring Radisson Hotels Americas' systems into the tech stack in less than a year, CIO Brian Kirkland said.

By Matt Ashare • Oct. 3, 2023

Explore the Trendline➔

Technology

From ChatGPT-enabled trip planners to robot butlers, here are the latest trends in hospitality technology.

By Hotel Dive staff

Hotel Tech-in: Turning HVAC systems into art

Traditional hotel heating and cooling systems can be clunky and loud. Some properties are turning to more innovative solutions.

By Noelle Mateer • Sept. 29, 2023

Caesars Entertainment faces class action lawsuits following rewards database hack

At least four separate plaintiffs allege the hotel company was negligent for allowing their sensitive personal data to be stolen in a social engineering attack.

By David Jones • Sept. 27, 2023

MGM Resorts warns customers of fraud as it faces class action lawsuits

The plaintiffs claim the company was negligent for failing to protect customer data despite prior warnings about previous attacks.

By David Jones • Sept. 26, 2023

Hospitality execs look toward tech to address staffing shortages: report

As hotels increasingly embrace tech-powered solutions, properties still rely on frontline workers to implement them, a Deloitte study found.

By Michele Laufik • Sept. 25, 2023

Expedia’s EG Labs asks users to test AI experiments

Expedia also revealed several new AI-powered functions, including ChatGPT-generated responses to users’ hotel questions. 

By Noelle Mateer • Sept. 25, 2023

Experts on how hoteliers can prevent cyberattacks

Cybersecurity pros urge increased attentiveness and awareness in the wake of cyberattacks on MGM Resorts and Caesars Entertainment. 

By Jenna Walters • Sept. 25, 2023

Marriott taps EV Connect as preferred electric vehicle charging provider

EV Connect will grow Marriott's charging network at a time when guests increasingly demand the amenity.

By Jenna Walters • Sept. 20, 2023

Wyndham debuts owner, guest engagement platforms amid “record” development

The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

By Noelle Mateer • Sept. 15, 2023

MGM Resorts disruption linked to recent attacks against hospitality industry

Security researchers link the MGM threat to a wave of malicious activity, as Caesars Entertainment confirms social engineering attack in regulatory filing.

By David Jones • Sept. 14, 2023

Amadeus launches booking solution aimed at personalizing the guest experience

The iHotelier StayPlus technology aligns marketing and revenue strategies to help independent hotels and mid-scale chains capture and convert more bookings.

By Jenna Walters • Sept. 13, 2023

IHG launches cloud-based booking experience aimed at customization

The platform allows guests to filter by individual room attributes and add on experiences, with hotels standing to earn an average of $22 in additional revenue per night.

By Noelle Mateer • Sept. 13, 2023

MGM Resorts cyberattack: Experts weigh in on possible motivations

While MGM Resorts remains tight-lipped about the ongoing cybersecurity threat to its properties, experts say hotels with casinos can be particularly vulnerable to attacks.

By Jenna Walters • Sept. 12, 2023

MGM Resorts takes systems offline as it investigates cyberattack

Payment systems, digital room keys and reservations systems are down at multiple properties in Las Vegas, published reports show.

By David Jones • Sept. 11, 2023

Generative AI, contactless tech make hotels vulnerable to cyberattacks: report

Guest and worker turnover, as well as new technology adoption, make the hospitality industry an appealing target for cybercriminals, according to Trustwave SpiderLabs.

By Noelle Mateer • Sept. 7, 2023

Hilton, Tesla partner to deploy 20,000 EV chargers at hotels

The hotel claims the installation will make its EV charging network the largest of any hospitality company.

By Jenna Walters • Sept. 7, 2023

Hotel Tech-in: Staffing app matches hotels, workers amid labor shortage

Instawork is helping hoteliers fill critical openings, while putting flexible scheduling back in the hands of the hourly worker.

By Jenna Walters • Aug. 31, 2023

Hospitality stakeholders face challenges to improving hotel tech: PwC

Investment in hospitality technology requires financial resources, staff time and training, data security and a standard integration approach.

By Michele Laufik • Aug. 31, 2023

Travelers prefer to plan, book through online travel agencies: Expedia

The integration of generative AI by several prominent OTAs continues to widen the technology gap between online travel providers and hotels.

By Jenna Walters • Aug. 21, 2023

Sabre debuts AI-powered lodging solution

Called Lodging AI, the “very powerful tool” is designed to remove friction from the travel booking process.

By Noelle Mateer • Aug. 15, 2023

Ritz-Carlton revamps digital experience to reflect ‘fresh era’ for the brand

The new website's magazine-style, mobile-friendly format includes editorial content and video components.

By Michele Laufik • Aug. 15, 2023

Sonesta taps Grubhub to bring delivery to 120 hotels

With the partnership, the hotel company aims to improve the guest experience at its Extended Stay and Simply Suites locations.

By Aneurin Canham-Clyne • Aug. 10, 2023

Hotel Tech-in: The robot butlers taking over hotel deliveries

Relay Robotics CEO Michael O’Donnell said the company is in “full-on growth mode” as hotels turn to robots for assistance making deliveries.

By Noelle Mateer • July 31, 2023

Walmart adds travel perks to membership program

In a partnership with Expedia, Walmart+ members can now earn Walmart Cash rewards when booking hotels and other travel purchases.

By Tatiana Walk-Morris • July 27, 2023