Technology: Page 3


  • Female with luggage arriving at hotel with receptionist waiting for welcoming.
    Image attribution tooltip
    jacoblund via Getty Images
    Image attribution tooltip

    Hospitality execs look toward tech to address staffing shortages: report

    As hotels increasingly embrace tech-powered solutions, properties still rely on frontline workers to implement them, a Deloitte study found.

    By Michele Laufik • Sept. 25, 2023
  • An iPhone screen shows questions about hotels and their AI-generated answers.
    Image attribution tooltip
    Courtesy of Expedia Group
    Image attribution tooltip

    Expedia’s EG Labs asks users to test AI experiments

    Expedia also revealed several new AI-powered functions, including ChatGPT-generated responses to users’ hotel questions. 

    By Sept. 25, 2023
  • An extended robot arm holds a front desk bell while an extended human arm prepares to press down on the top Explore the Trendline
    Image attribution tooltip
    AndreyPopov via Getty Images
    Image attribution tooltip
    Trendline

    Technology

    From ChatGPT-enabled trip planners to robot butlers, here are the latest trends in hospitality technology.

    By Hotel Dive staff
  • A creative image depicting cybersecurity that includes a lock.
    Image attribution tooltip
    greenbutterfly/iStock/Getty Images Plus via Getty Images
    Image attribution tooltip

    Experts on how hoteliers can prevent cyberattacks

    Cybersecurity pros urge increased attentiveness and awareness in the wake of cyberattacks on MGM Resorts and Caesars Entertainment. 

    By Sept. 25, 2023
  • Electric vehicles at an EV charging station.
    Image attribution tooltip
    EXTREME-PHOTOGRAPHER via Getty Images
    Image attribution tooltip

    Marriott taps EV Connect as preferred electric vehicle charging provider

    EV Connect will grow Marriott's charging network at a time when guests increasingly demand the amenity.

    By Sept. 20, 2023
  • The glass exterior of the Anaheim Convention Center features blue signage denoting Wyndham's 2023 Global Conference.
    Image attribution tooltip
    Courtesy of Wyndham Hotels & Resorts
    Image attribution tooltip

    Wyndham debuts owner, guest engagement platforms amid “record” development

    The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

    By Sept. 15, 2023
  • An exterior image of a hotel
    Image attribution tooltip
    Robert Mora via Getty Images
    Image attribution tooltip

    MGM Resorts disruption linked to recent attacks against hospitality industry

    Security researchers link the MGM threat to a wave of malicious activity, as Caesars Entertainment confirms social engineering attack in regulatory filing.

    By David Jones • Sept. 14, 2023
  • People check into hotel
    Image attribution tooltip
    South_agency via Getty Images
    Image attribution tooltip

    Amadeus launches booking solution aimed at personalizing the guest experience

    The iHotelier StayPlus technology aligns marketing and revenue strategies to help independent hotels and mid-scale chains capture and convert more bookings.

    By Sept. 13, 2023
  • The interior at Fauna Restaurant shows wooden chairs, dim light and a tile floor.
    Image attribution tooltip
    Courtesy of IHG Hotels & Resorts
    Image attribution tooltip

    IHG launches cloud-based booking experience aimed at customization

    The platform allows guests to filter by individual room attributes and add on experiences, with hotels standing to earn an average of $22 in additional revenue per night.

    By Sept. 13, 2023
  • An MGM Resorts sign
    Image attribution tooltip
    Ethan Miller via Getty Images
    Image attribution tooltip

    MGM Resorts cyberattack: Experts weigh in on possible motivations

    While MGM Resorts remains tight-lipped about the ongoing cybersecurity threat to its properties, experts say hotels with casinos can be particularly vulnerable to attacks.

    By Sept. 12, 2023
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
    Image attribution tooltip
    Ethan Miller via Getty Images
    Image attribution tooltip

    MGM Resorts takes systems offline as it investigates cyberattack

    Payment systems, digital room keys and reservations systems are down at multiple properties in Las Vegas, published reports show.

    By David Jones • Sept. 11, 2023
  • Computer Hacked, System Error, Virus, Cyber attack, Malware Concept. Danger Symbol. 3d rendering.
    Image attribution tooltip
    Getty Images via Getty Images
    Image attribution tooltip

    Generative AI, contactless tech make hotels vulnerable to cyberattacks: report

    Guest and worker turnover, as well as new technology adoption, make the hospitality industry an appealing target for cybercriminals, according to Trustwave SpiderLabs.

    By Sept. 7, 2023
  • An image of two Tesla cars in front of a Hilton hotel being charged via an EV charging station.
    Image attribution tooltip
    Permission granted by Cristina Herrera
    Image attribution tooltip

    Hilton, Tesla partner to deploy 20,000 EV chargers at hotels

    The hotel claims the installation will make its EV charging network the largest of any hospitality company.

    By Sept. 7, 2023
  • An image of a hotel front desk with staff blurred in background
    Image attribution tooltip
    davit85 via Getty Images
    Image attribution tooltip

    Hotel Tech-in: Staffing app matches hotels, workers amid labor shortage

    Instawork is helping hoteliers fill critical openings, while putting flexible scheduling back in the hands of the hourly worker.

    By Aug. 31, 2023
  • Guests check in with the front desk in a hotel lobby
    Image attribution tooltip
    Hispanolistic via Getty via Getty Images
    Image attribution tooltip

    Hospitality stakeholders face challenges to improving hotel tech: PwC

    Investment in hospitality technology requires financial resources, staff time and training, data security and a standard integration approach.

    By Michele Laufik • Aug. 31, 2023
  • Person on computer
    Image attribution tooltip
    Riska via Getty Images
    Image attribution tooltip

    Travelers prefer to plan, book through online travel agencies: Expedia

    The integration of generative AI by several prominent OTAs continues to widen the technology gap between online travel providers and hotels.

    By Aug. 21, 2023
  • Cropped shot of tourist woman pulling her luggage to her hotel bedroom after check-in.
    Image attribution tooltip
    Boyloso via Getty Images
    Image attribution tooltip

    Sabre debuts AI-powered lodging solution

    Called Lodging AI, the “very powerful tool” is designed to remove friction from the travel booking process.

    By Aug. 15, 2023
  • The website for the Ritz-Carlton's New York hotel features big text reading "New York" and immersive photography.
    Image attribution tooltip
    Courtesy of Marriott International
    Image attribution tooltip

    Ritz-Carlton revamps digital experience to reflect ‘fresh era’ for the brand

    The new website's magazine-style, mobile-friendly format includes editorial content and video components.

    By Michele Laufik • Aug. 15, 2023
  • A Grubhub courier. Grubhub and Sonesta will offer delivery to 120 extended stay hotels.
    Image attribution tooltip
    The image by Elvert Barnes is licensed under CC BY-SA 2.0
    Image attribution tooltip

    Sonesta taps Grubhub to bring delivery to 120 hotels

    With the partnership, the hotel company aims to improve the guest experience at its Extended Stay and Simply Suites locations.

    By Aneurin Canham-Clyne • Aug. 10, 2023
  • A staffer at the Hotel Trio Healdsburg places drinks within a Relay robot.
    Image attribution tooltip
    Retrieved from Relay Robotics on July 31, 2023
    Image attribution tooltip

    Hotel Tech-in: The robot butlers taking over hotel deliveries

    Relay Robotics CEO Michael O’Donnell said the company is in “full-on growth mode” as hotels turn to robots for assistance making deliveries.

    By July 31, 2023
  • The exterior of a Walmart store at night
    Image attribution tooltip
    Courtesy of Walmart
    Image attribution tooltip

    Walmart adds travel perks to membership program

    In a partnership with Expedia, Walmart+ members can now earn Walmart Cash rewards when booking hotels and other travel purchases.

    By Tatiana Walk-Morris • July 27, 2023
  • Image attribution tooltip
    Permission granted by Upgrade
    Image attribution tooltip

    Upgrade acquires travel BNPL firm Uplift for $100M

    Uplift, a buy now, pay later firm that specializes in travel, offers installment loans for vacation packages and has a network of 300 airlines, cruise lines and hotel chains.

    By Anna Hrushka • July 27, 2023
  • Guests check in with the front desk in a hotel lobby
    Image attribution tooltip
    Hispanolistic via Getty via Getty Images
    Image attribution tooltip

    Hyatt taps Sabre as new central reservation system provider

    Hyatt selected the travel technology company to implement a new system after owners and franchisors called for a simpler technology stack.

    By July 21, 2023
  • An image of a mobile device with tripadvisor site on the screen
    Image attribution tooltip
    Permission granted by Tripadvisor
    Image attribution tooltip

    Tripadvisor partners with OpenAI on travel itinerary generator

    The AI-powered planning tool will create personalized day-by-day trip itineraries using traveler reviews.

    By July 20, 2023
  • A person scanning a QR code
    Image attribution tooltip
    Kayoko Hayashi via Getty Images
    Image attribution tooltip

    Wyndham CIO on how mobile tipping can boost guest, employee satisfaction

    In addition to expanding its partnership with Béné, which provides personalized QR codes for tipping housekeepers, the hotel company is exploring an enterprise solution with Canary Technologies.

    By July 17, 2023
  • Google's logo is reflected from a screen onto a man
    Image attribution tooltip
    Leon Neal / Staff via Getty Images
    Image attribution tooltip

    Google wins over generative AI for trip planning: survey

    Tools such as ChatGPT need to earn travelers’ trust before reliance on search engines wanes.

    By Michele Laufik • July 5, 2023