Technology: Page 3
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Hotel Tech-in: The ‘cobots’ that carry guest luggage
The Kilo robot is designed to follow along with hotel staff, not replace them.
By Noelle Mateer • March 29, 2024 -
Four Seasons taps former MGM CTO as tech chief
Sudhakar Veluru, who joined the hotel chain Monday, has nearly two decades of hospitality and tech experience.
By Lindsey Wilkinson • March 27, 2024 -
IHG makes EV charging available to all hotels in US and Canada
The hotel group, which prides itself on its “road-trip brands” Holiday Inn and Holiday Inn Express, is expanding its charging network as more travelers hit the road in electric vehicles.
By Noelle Mateer • March 13, 2024 -
Opinion
Why the hotel industry needs to overhaul its approach to cancellation policies
The booking journey isn’t over once a guest clicks “book.” Rather, it’s the moment hoteliers should begin to deepen their interactions with guests.
By Frank Reeves • March 11, 2024 -
IHG approves slew of hotel digital tipping solutions
The hotel group approved several vendors that allow guests to tip staff digitally in a bid to improve guest and employee satisfaction.
By Noelle Mateer • March 7, 2024 -
Hotel Tech-in: The smart shower heads combatting water waste
Several hotel groups are now testing Oasense shower heads, which maximize water flow rates to reduce waste.
By Noelle Mateer • Feb. 28, 2024 -
MGM Resorts’ cyberattack headache continues as regulators launch investigations
The company said it could face fines in connection with regulatory inquiries stemming from the social engineering attack.
By David Jones • Feb. 26, 2024 -
Travel loyalty program providers fall short
A new study from Arrivia reveals a divide between what customers want and what businesses assume.
By Kristen Doerer • Feb. 20, 2024 -
Wyndham partners with Group360 to simplify group travel booking
With the GroupSync direct booking solution, the hotel company is looking to capitalize on a $3.3 billion revenue opportunity from an ongoing "infrastructure-related travel boom."
By Jenna Walters • Feb. 13, 2024 -
Opinion
4 ways hoteliers can optimize loyalty
Hotel loyalty programs are not just a tool for customer retention — they are a strategic asset that can significantly contribute to RevPAR.
By Mo Chaar • Feb. 12, 2024 -
Choice Hotels, Tesla partner on EV charging deployment across US
Participating Choice-branded hotels will get Tesla Universal Wall Connectors starting this year, as the company looks to meet “growing demand” from travelers for the eco-friendly amenity.
By Jenna Walters • Feb. 7, 2024 -
Hotel Tech-in: The AI-powered bedbug detection coming for US hotels
New funding and a partnership with Philadelphia-based MachineQ will bring U.K. startup Spotta’s bedbug-fighting technology to more hotels in the U.S.
By Noelle Mateer • Jan. 31, 2024 -
Hilton expands on-property messaging in bid to enhance guest experience
The company’s mobile messaging platform will be available across its entire portfolio by the end of 2024 to “support the growing need for frictionless travel.”
By Jenna Walters • Jan. 31, 2024 -
Hotel industry forecast 2024: development, F&B, technology and more
Leaders in the hospitality industry shared with Hotel Dive what trends will drive progress at hotels this year, impacting everything from on-site amenities to hotel workforce management.
By Noelle Mateer • Jan. 30, 2024 -
Deep Dive // 2024 Outlook
The wellness travel trends that will impact hotel amenities in 2024
Hotels are boosting their wellness offerings beyond the spa, revamping food and beverage, the sleep experience and even how hotels are designed in the first place.
By Noelle Mateer • Jan. 25, 2024 -
Hotels.com is a ‘matchmaker’ in new global ad campaign
The ads highlight the online travel agency’s mobile app.
By Noelle Mateer • Jan. 19, 2024 -
Deep Dive // 2024 Outlook
7 hotel industry trends to watch in 2024
Leaders in the hospitality industry will work to make staff happier, ramp up integration of generative AI and cater to a growing number of experiential and luxury travelers.
By Jenna Walters and Noelle Mateer • Jan. 10, 2024 -
Electric vehicle charging gains traction across hotel industry
In 2023, several EV charging providers launched national hotel deployments, and major players like Marriott and Hilton tapped preferred suppliers.
By Jenna Walters • Dec. 19, 2023 -
Hotel Tech-in: How hotel worker panic buttons are proliferating and improving
As awareness around hotel workplace safety issues grows, tech companies are offering solutions to help housekeepers feel safe.
By Noelle Mateer • Dec. 19, 2023 -
Trivago introduces brand refresh with ads localized with help from AI
A streamlined logo and new Trivago Guy are front and center in spots that use automation to reach different markets.
By Peter Adams • Dec. 15, 2023 -
BWH Hotels to bring Tesla EV charging stations to North American properties
The partnership is the latest between a hotel company and EV charging provider as hotels increasingly seek to cater to eco-conscious guests.
By Noelle Mateer • Dec. 14, 2023 -
Red Roof claims cybersecurity incident did not involve guest data
The hotel company experienced a ransomware attack in September that targeted personal data.
By Jenna Walters • Dec. 11, 2023 -
Marriott’s Renaissance Hotels debuts AI-powered ‘virtual concierge’
The hotel brand is the latest to adopt AI-assisted technology in a bid to personalize the guest experience.
By Jenna Walters • Dec. 7, 2023 -
MGM Resorts CFO expects insurance to cover cyberattack costs
The Las Vegas-based casino and resort operator has pegged the costs of the September cyberattack that temporarily crippled operations at about $100 million.
By Suman Bhattacharyya • Dec. 1, 2023 -
Hotel Tech-in: Purifying hotel room air for wellness travelers
Pure Wellness’ hypoallergenic rooms have long been popular among allergy sufferers. Now, the company’s allergy-fighting tech is gaining ground among a new group of travelers: wellness enthusiasts.
By Noelle Mateer • Nov. 30, 2023