Omni Hotels cyberattack may have impacted customer information

Ransomware group Daixin Team claims to have obtained “sensitive” guest data, though Omni says that data doesn’t include personal payment details, financial information or social security numbers.

By Noelle Mateer • April 16, 2024

Hotel cybersecurity vulnerabilities extend to key cards

Researchers found a way to hack Saflok key cards on up to 3 million hotel rooms. But that's just where the threats to guests begin.

By Noelle Mateer • April 11, 2024

Explore the Trendline➔

Technology

From ChatGPT-enabled trip planners to robot butlers, here are the latest trends in hospitality technology.

By Hotel Dive staff

IHG taps Google Cloud for AI-powered travel planner

The partnership aims to enhance the booking and planning experience, something IHG sees as “critical” to guest loyalty and engagement.

By Noelle Mateer • April 10, 2024

Wyndham appoints CIO Scott Strickland as chief commercial officer

Heading a newly created commercial organization, the company veteran will focus on Wyndham’s technology strategy and oversee global sales, revenue generation, marketing and loyalty.

By Jenna Walters • April 9, 2024

Omni Hotels & Resorts hit by cyberattack

The hotel chain has been responding to the attack since Friday, March 29, when it shut down some of its systems.

By Noelle Mateer • April 5, 2024

Younger travelers, AI and sustainability to shape future of travel: Deloitte

Hotels are already working to court eco-conscious travelers, but demographic shifts and the rise of AI-powered booking may lead the industry to rethink loyalty and personalization.

By Noelle Mateer • April 4, 2024

Marriott Bonvoy tests AI-powered search to personalize travel planning

Homes & Villas by Marriott Bonvoy is letting shoppers search its rentals however they like — even without a specific destination in mind.

By Bryan Wassel • April 3, 2024

FTC, DOJ consider hotel price-fixing case

The agencies filed a statement of interest in a case concerning casino hotels’ use of a pricing algorithm, a practice coming under increasing scrutiny.

By Noelle Mateer • April 3, 2024

Mews CEO talks unicorn status, US expansion plans

Matthijs Welle spoke with Hotel Dive about how the Amsterdam-based hotel tech company plans to leverage its $1.2 billion valuation to fuel growth.

By Noelle Mateer • April 2, 2024

Hotel Tech-in: The ‘cobots’ that carry guest luggage

The Kilo robot is designed to follow along with hotel staff, not replace them.

By Noelle Mateer • March 29, 2024

Four Seasons taps former MGM CTO as tech chief

Sudhakar Veluru, who joined the hotel chain Monday, has nearly two decades of hospitality and tech experience.

By Lindsey Wilkinson • March 27, 2024

IHG makes EV charging available to all hotels in US and Canada

The hotel group, which prides itself on its “road-trip brands” Holiday Inn and Holiday Inn Express, is expanding its charging network as more travelers hit the road in electric vehicles.

By Noelle Mateer • March 13, 2024

Why the hotel industry needs to overhaul its approach to cancellation policies

The booking journey isn’t over once a guest clicks “book.” Rather, it’s the moment hoteliers should begin to deepen their interactions with guests.

By Frank Reeves • March 11, 2024

IHG approves slew of hotel digital tipping solutions

The hotel group approved several vendors that allow guests to tip staff digitally in a bid to improve guest and employee satisfaction.

By Noelle Mateer • March 7, 2024

Hotel Tech-in: The smart shower heads combatting water waste

Several hotel groups are now testing Oasense shower heads, which maximize water flow rates to reduce waste.

By Noelle Mateer • Feb. 28, 2024

MGM Resorts’ cyberattack headache continues as regulators launch investigations

The company said it could face fines in connection with regulatory inquiries stemming from the social engineering attack.

By David Jones • Feb. 26, 2024

Travel loyalty program providers fall short

A new study from Arrivia reveals a divide between what customers want and what businesses assume.

By Kristen Doerer • Feb. 20, 2024

Wyndham partners with Group360 to simplify group travel booking

With the GroupSync direct booking solution, the hotel company is looking to capitalize on a $3.3 billion revenue opportunity from an ongoing "infrastructure-related travel boom."

By Jenna Walters • Feb. 13, 2024

4 ways hoteliers can optimize loyalty

Hotel loyalty programs are not just a tool for customer retention — they are a strategic asset that can significantly contribute to RevPAR.

By Mo Chaar • Feb. 12, 2024

Choice Hotels, Tesla partner on EV charging deployment across US

Participating Choice-branded hotels will get Tesla Universal Wall Connectors starting this year, as the company looks to meet “growing demand” from travelers for the eco-friendly amenity.

By Jenna Walters • Feb. 7, 2024

Hotel Tech-in: The AI-powered bedbug detection coming for US hotels

New funding and a partnership with Philadelphia-based MachineQ will bring U.K. startup Spotta’s bedbug-fighting technology to more hotels in the U.S.

By Noelle Mateer • Jan. 31, 2024

Hilton expands on-property messaging in bid to enhance guest experience

The company’s mobile messaging platform will be available across its entire portfolio by the end of 2024 to “support the growing need for frictionless travel.” 

By Jenna Walters • Jan. 31, 2024

Hotel industry forecast 2024: development, F&B, technology and more

Leaders in the hospitality industry shared with Hotel Dive what trends will drive progress at hotels this year, impacting everything from on-site amenities to hotel workforce management.

By Noelle Mateer • Jan. 30, 2024

The wellness travel trends that will impact hotel amenities in 2024

Hotels are boosting their wellness offerings beyond the spa, revamping food and beverage, the sleep experience and even how hotels are designed in the first place.

By Noelle Mateer • Jan. 25, 2024

Hotels.com is a ‘matchmaker’ in new global ad campaign

The ads highlight the online travel agency’s mobile app.

By Noelle Mateer • Jan. 19, 2024