Technology
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Marriott taps EV Connect as preferred electric vehicle charging provider
EV Connect will grow Marriott's charging network at a time when guests increasingly demand the amenity.
By Jenna Walters • Sept. 20, 2023 -
Wyndham debuts owner, guest engagement platforms amid “record” development
The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.
By Noelle Mateer • Sept. 15, 2023 -
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MGM Resorts disruption linked to recent attacks against hospitality industry
Security researchers link the MGM threat to a wave of malicious activity, as Caesars Entertainment confirms social engineering attack in regulatory filing.
By David Jones • Sept. 14, 2023 -
Amadeus launches booking solution aimed at personalizing the guest experience
The iHotelier StayPlus technology aligns marketing and revenue strategies to help independent hotels and mid-scale chains capture and convert more bookings.
By Jenna Walters • Sept. 13, 2023 -
IHG launches cloud-based booking experience aimed at customization
The platform allows guests to filter by individual room attributes and add on experiences, with hotels standing to earn an average of $22 in additional revenue per night.
By Noelle Mateer • Sept. 13, 2023 -
MGM Resorts cyberattack: Experts weigh in on possible motivations
While MGM Resorts remains tight-lipped about the ongoing cybersecurity threat to its properties, experts say hotels with casinos can be particularly vulnerable to attacks.
By Jenna Walters • Sept. 12, 2023 -
MGM Resorts takes systems offline as it investigates cyberattack
Payment systems, digital room keys and reservations systems are down at multiple properties in Las Vegas, published reports show.
By David Jones • Sept. 11, 2023 -
Generative AI, contactless tech make hotels vulnerable to cyberattacks: report
Guest and worker turnover, as well as new technology adoption, make the hospitality industry an appealing target for cybercriminals, according to Trustwave SpiderLabs.
By Noelle Mateer • Sept. 7, 2023 -
Hilton, Tesla partner to deploy 20,000 EV chargers at hotels
The hotel claims the installation will make its EV charging network the largest of any hospitality company.
By Jenna Walters • Sept. 7, 2023 -
Hotel Tech-in: Staffing app matches hotels, workers amid labor shortage
Instawork is helping hoteliers fill critical openings, while putting flexible scheduling back in the hands of the hourly worker.
By Jenna Walters • Aug. 31, 2023 -
Hospitality stakeholders face challenges to improving hotel tech: PwC
Investment in hospitality technology requires financial resources, staff time and training, data security and a standard integration approach.
By Michele Laufik • Aug. 31, 2023 -
Travelers prefer to plan, book through online travel agencies: Expedia
The integration of generative AI by several prominent OTAs continues to widen the technology gap between online travel providers and hotels.
By Jenna Walters • Aug. 21, 2023 -
Sabre debuts AI-powered lodging solution
Called Lodging AI, the “very powerful tool” is designed to remove friction from the travel booking process.
By Noelle Mateer • Aug. 15, 2023 -
Ritz-Carlton revamps digital experience to reflect ‘fresh era’ for the brand
The new website's magazine-style, mobile-friendly format includes editorial content and video components.
By Michele Laufik • Aug. 15, 2023 -
Sonesta taps Grubhub to bring delivery to 120 hotels
With the partnership, the hotel company aims to improve the guest experience at its Extended Stay and Simply Suites locations.
By Aneurin Canham-Clyne • Aug. 10, 2023 -
Retrieved from Relay Robotics on July 31, 2023
Hotel Tech-in: The robot butlers taking over hotel deliveries
Relay Robotics CEO Michael O’Donnell said the company is in “full-on growth mode” as hotels turn to robots for assistance making deliveries.
By Noelle Mateer • July 31, 2023 -
Walmart adds travel perks to membership program
In a partnership with Expedia, Walmart+ members can now earn Walmart Cash rewards when booking hotels and other travel purchases.
By Tatiana Walk-Morris • July 27, 2023 -
Upgrade acquires travel BNPL firm Uplift for $100M
Uplift, a buy now, pay later firm that specializes in travel, offers installment loans for vacation packages and has a network of 300 airlines, cruise lines and hotel chains.
By Anna Hrushka • July 27, 2023 -
Hyatt taps Sabre as new central reservation system provider
Hyatt selected the travel technology company to implement a new system after owners and franchisors called for a simpler technology stack.
By Jenna Walters • July 21, 2023 -
Tripadvisor partners with OpenAI on travel itinerary generator
The AI-powered planning tool will create personalized day-by-day trip itineraries using traveler reviews.
By Jenna Walters • July 20, 2023 -
Wyndham CIO on how mobile tipping can boost guest, employee satisfaction
In addition to expanding its partnership with Béné, which provides personalized QR codes for tipping housekeepers, the hotel company is exploring an enterprise solution with Canary Technologies.
By Jenna Walters • July 17, 2023 -
Google wins over generative AI for trip planning: survey
Tools such as ChatGPT need to earn travelers’ trust before reliance on search engines wanes.
By Michele Laufik • July 5, 2023 -
5 stories about the AI-powered chatbots transforming travel planning
Expedia, Kayak, Priceline, Booking.com and HotelPlanner have all integrated generative AI to help consumers find accommodations.
By Noelle Mateer • June 30, 2023 -
Hotel Tech-in: Holograms put receptionists in multiple places at once
Holoconnects founder Andre Smith believes holograms can help hotels facing staffing shortages without losing the human touch.
By Noelle Mateer • June 30, 2023 -
Booking.com launches ChatGPT trip planning feature
The company's app integrates the generative AI tool directly into its accommodation booking experience.
By Jenna Walters • June 27, 2023