Technology


  • A QR code is displayed on a guest room TV.
    Image attribution tooltip
    Courtesy of IHG Hotels & Resorts
    Image attribution tooltip

    IHG becomes first hospitality company to integrate Apple AirPlay

    The technology will allow users to stream content from iPhones or iPads on a guest room’s TV.

    By April 19, 2024
  • cyberattack, privacy, connection
    Image attribution tooltip
    Stock Photo via Getty Images
    Image attribution tooltip

    Omni Hotels cyberattack may have impacted customer information

    Ransomware group Daixin Team claims to have obtained “sensitive” guest data, though Omni says that data doesn’t include personal payment details, financial information or social security numbers.

    By April 16, 2024
  • An extended robot arm holds a front desk bell while an extended human arm prepares to press down on the top Explore the Trendline
    Image attribution tooltip
    AndreyPopov via Getty Images
    Image attribution tooltip
    Trendline

    Technology

    From ChatGPT-enabled trip planners to robot butlers, here are the latest trends in hospitality technology.

    By Hotel Dive staff
  • Person holds hotel key to door
    Image attribution tooltip
    VTT Studio via Getty Images
    Image attribution tooltip

    Hotel cybersecurity vulnerabilities extend to key cards

    Researchers found a way to hack Saflok key cards on up to 3 million hotel rooms. But that's just where the threats to guests begin.

    By April 11, 2024
  • A women on a tablet with a suitcase next to her.
    Image attribution tooltip
    CentralITAlliance via Getty Images
    Image attribution tooltip

    IHG taps Google Cloud for AI-powered travel planner

    The partnership aims to enhance the booking and planning experience, something IHG sees as “critical” to guest loyalty and engagement.

    By April 10, 2024
  • Scott Strickland
    Image attribution tooltip
    Courtesy of Wyndham Hotels & Resorts
    Image attribution tooltip

    Wyndham appoints CIO Scott Strickland as chief commercial officer

    Heading a newly created commercial organization, the company veteran will focus on Wyndham’s technology strategy and oversee global sales, revenue generation, marketing and loyalty.

    By April 9, 2024
  • Cyberattack and internet crime, hacking and malware concepts.
    Image attribution tooltip
    Techa Tungateja via Getty Images
    Image attribution tooltip

    Omni Hotels & Resorts hit by cyberattack

    The hotel chain has been responding to the attack since Friday, March 29, when it shut down some of its systems.

    By April 5, 2024
  • People check into hotel
    Image attribution tooltip
    South_agency via Getty Images
    Image attribution tooltip

    Younger travelers, AI and sustainability to shape future of travel: Deloitte

    Hotels are already working to court eco-conscious travelers, but demographic shifts and the rise of AI-powered booking may lead the industry to rethink loyalty and personalization.

    By April 4, 2024
  • A cabin at the top of a mountain with a nice view
    Image attribution tooltip
    Vladone via Getty Images
    Image attribution tooltip

    Marriott Bonvoy tests AI-powered search to personalize travel planning

    Homes & Villas by Marriott Bonvoy is letting shoppers search its rentals however they like — even without a specific destination in mind.

    By Bryan Wassel • April 3, 2024
  • The exterior of the Department of Justice in Washington, D.C.
    Image attribution tooltip
    robertcicchetti via Getty Images
    Image attribution tooltip

    FTC, DOJ consider hotel price-fixing case

    The agencies filed a statement of interest in a case concerning casino hotels’ use of a pricing algorithm, a practice coming under increasing scrutiny.

    By April 3, 2024
  • Headshot of Mattjis Welle.
    Image attribution tooltip
    Courtesy of Mews
    Image attribution tooltip
    Q&A

    Mews CEO talks unicorn status, US expansion plans

    Matthijs Welle spoke with Hotel Dive about how the Amsterdam-based hotel tech company plans to leverage its $1.2 billion valuation to fuel growth.

    By April 2, 2024
  • A robot next to a traditional luggage cart.
    Image attribution tooltip
    Courtesy of Piaggio Fast Forward
    Image attribution tooltip

    Hotel Tech-in: The ‘cobots’ that carry guest luggage

    The Kilo robot is designed to follow along with hotel staff, not replace them.

    By March 29, 2024
  • Four Seasons Hotels and Resorts launches the Four Seasons Pop Down, the first in a global series on September 9, 2017 in Toronto, Canada.
    Image attribution tooltip
    Sam Santos via Getty Images
    Image attribution tooltip

    Four Seasons taps former MGM CTO as tech chief

    Sudhakar Veluru, who joined the hotel chain Monday, has nearly two decades of hospitality and tech experience.

    By Lindsey Wilkinson • March 27, 2024
  • Electric vehicles at an EV charging station.
    Image attribution tooltip
    EXTREME-PHOTOGRAPHER via Getty Images
    Image attribution tooltip

    IHG makes EV charging available to all hotels in US and Canada

    The hotel group, which prides itself on its “road-trip brands” Holiday Inn and Holiday Inn Express, is expanding its charging network as more travelers hit the road in electric vehicles.

    By March 13, 2024
  • Person holding phone near suitcase
    Image attribution tooltip
    Saklakova via Getty Images
    Image attribution tooltip
    Opinion

    Why the hotel industry needs to overhaul its approach to cancellation policies

    The booking journey isn’t over once a guest clicks “book.” Rather, it’s the moment hoteliers should begin to deepen their interactions with guests.

    By Frank Reeves • March 11, 2024
  • A person scanning a QR code
    Image attribution tooltip
    Kayoko Hayashi via Getty Images
    Image attribution tooltip

    IHG approves slew of hotel digital tipping solutions

    The hotel group approved several vendors that allow guests to tip staff digitally in a bid to improve guest and employee satisfaction.

    By March 7, 2024
  • An Oasense shower head.
    Image attribution tooltip
    Courtesy of Oasense
    Image attribution tooltip

    Hotel Tech-in: The smart shower heads combatting water waste

    Several hotel groups are now testing Oasense shower heads, which maximize water flow rates to reduce waste.

    By Feb. 28, 2024
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
    Image attribution tooltip
    Ethan Miller via Getty Images
    Image attribution tooltip

    MGM Resorts’ cyberattack headache continues as regulators launch investigations

    The company said it could face fines in connection with regulatory inquiries stemming from the social engineering attack.

    By David Jones • Feb. 26, 2024
  • Online hotel search
    Image attribution tooltip
    anyaberkut via Getty Images
    Image attribution tooltip

    Travel loyalty program providers fall short

    A new study from Arrivia reveals a divide between what customers want and what businesses assume.

    By Kristen Doerer • Feb. 20, 2024
  • The glass exterior of the Anaheim Convention Center features blue signage denoting Wyndham's 2023 Global Conference.
    Image attribution tooltip
    Courtesy of Wyndham Hotels & Resorts
    Image attribution tooltip

    Wyndham partners with Group360 to simplify group travel booking

    With the GroupSync direct booking solution, the hotel company is looking to capitalize on a $3.3 billion revenue opportunity from an ongoing "infrastructure-related travel boom."

    By Feb. 13, 2024
  • Suitcase sitting in hotel room
    Image attribution tooltip
    Ziga Plahutar via Getty Images
    Image attribution tooltip
    Opinion

    4 ways hoteliers can optimize loyalty

    Hotel loyalty programs are not just a tool for customer retention — they are a strategic asset that can significantly contribute to RevPAR.

    By Mo Chaar • Feb. 12, 2024
  • An electric vehicle at a Tesla EV charging station.
    Image attribution tooltip
    Justin Sullivan via Getty Images
    Image attribution tooltip

    Choice Hotels, Tesla partner on EV charging deployment across US

    Participating Choice-branded hotels will get Tesla Universal Wall Connectors starting this year, as the company looks to meet “growing demand” from travelers for the eco-friendly amenity.

    By Feb. 7, 2024
  • A bedbug is seen through a magnifying glass.
    Image attribution tooltip
    Murat Deniz via Getty Images
    Image attribution tooltip

    Hotel Tech-in: The AI-powered bedbug detection coming for US hotels

    New funding and a partnership with Philadelphia-based MachineQ will bring U.K. startup Spotta’s bedbug-fighting technology to more hotels in the U.S.

    By Jan. 31, 2024
  • Person holding phone near suitcase
    Image attribution tooltip
    Saklakova via Getty Images
    Image attribution tooltip

    Hilton expands on-property messaging in bid to enhance guest experience

    The company’s mobile messaging platform will be available across its entire portfolio by the end of 2024 to “support the growing need for frictionless travel.” 

    By Jan. 31, 2024
  • A young Asian receptionist is at the front desk of a luxurious hotel talking to her African American hotel guests.
    Image attribution tooltip
    Dimensions via Getty Images
    Image attribution tooltip
    2024 Outlook

    Hotel industry forecast 2024: development, F&B, technology and more

    Leaders in the hospitality industry shared with Hotel Dive what trends will drive progress at hotels this year, impacting everything from on-site amenities to hotel workforce management.

    By Jan. 30, 2024
  • A woman in a white robe sits in a sauna.
    Image attribution tooltip
    Dimensions via Getty Images
    Image attribution tooltip
    Deep Dive // 2024 Outlook

    The wellness travel trends that will impact hotel amenities in 2024

    Hotels are boosting their wellness offerings beyond the spa, revamping food and beverage, the sleep experience and even how hotels are designed in the first place.

    By Jan. 25, 2024