Technology

  • The exterior of the St. James Hotel in Selma, Alabama.
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    Courtesy of Spire Hospitality
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    Column

    Lodging Lowdown: IHG names global sales leader, Series by Marriott expands

    Plus, Duetto acquired FLYR Hospitality to accelerate its artificial intelligence capabilities, and Concord Hospitality added multiple hotels to its management portfolio.

    By • Oct. 9, 2026
  • A sign is posted in front of a Hilton hotel on July 23, 2025 in San Francisco, California.
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    Justin Sullivan via Getty Images
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    Hilton taps former Uber exec as CTO

    Jeff Moore brings 20 years of experience in software engineering and operations to the role as Hilton looks to advance its AI goals.

    By Makenzie Holland • Oct. 6, 2026
  • The exterior of the new hotel at sunset.
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    Courtesy of Hilton
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    The top hospitality conferences in 2027

    Industry professionals will have many opportunities to connect, discuss and learn at events focused on hotel technology, development, investment and more.

    By • Oct. 6, 2026
  • Aerial view of Puerto Rico
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    Permission granted by Nils Huenerfuerst
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    Column

    Lodging Lowdown: Nobu Hospitality expands to Puerto Rico, Accor taps Mews to standardize F&B operations

    Plus, Choice Hotels launched a new points-sharing feature, allowing loyalty members to share points “seamlessly and for free.”

    By , • Oct. 2, 2026
  • Hotel room service tray pictured
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    Permission granted by TrayAway
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    Hotel Tech-in: The wireless tracking device that clears room service trays

    TrayAway’s technology solves an overlooked operational pain point with a Wi-Fi-based device that allows guests to notify staff when they’re done with their meal through the click of a single button.

    By • Sept. 29, 2026
  • A rendering of phone screens showing Accor's ALL Concierge.
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    Courtesy of Accor
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    Accor rolls out AI tool to assist guests across full travel journey

    The ALL Concierge is an “end-to-end conversational travel companion” that helps guests discover and book hotels and serves as a point of contact throughout their entire stay.

    By • Sept. 23, 2026
  • The lobby at The Ameswell Hotel in Mountain View, California.
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    Retrieved from The Ameswell Hotel on September 22, 2026
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    Execs at new AI Hospitality Group give inside look at ‘first AI-native operating company’

    The CEO, COO and CTO behind the new venture share why its artificial intelligence-enabled model is the future of hotel operations.

    By • Sept. 22, 2026
  • The exterior of a Marriott hotel on February 14, 2023 in Austin, Texas.
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    Brandon Bell via Getty Images
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    Marriott furthers corporate hotel distribution strategy with Spotnana integration

    With the expanded partnership, Marriott aims to simplify hotel booking and management for corporate travelers, including introducing loyalty linking with Marriott Bonvoy.

    By • Sept. 11, 2026
  • Rendering of a renovated hotel room
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    Courtesy of MGM Resorts International
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    Column

    Lodging Lowdown: Mews launches POS in North America, Borgata announces $107M tower renovation project

    Plus, Hotel Equities partners with Lodgic Hospitality to scale its portfolio in Austin, Texas.

    By • Sept. 4, 2026
  • An Airbnb room rental featuring a bed with decorative pillows and artwork hanging above.
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    Courtesy of Airbnb
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    Airbnb names Pepijn Rijvers chief business officer

    The former Tripadvisor and Booking.com leader succeeds Dave Stephenson as Airbnb furthers its hotel strategy.

    By • Sept. 2, 2026
  • A business traveler check into a hotel in the hotel lobby.
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    Getty Images
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    Aimbridge launches AI-powered staffing management tool

    LIFT provides a cohesive overview of a property's labor needs to help owners and operators "catch a staffing gap the moment it happens" and support profitability.

    By • Sept. 2, 2026
  • AI mode search
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    Courtesy of Google
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    Google introduces AI Mode hotel booking

    The conversational search tool allows guests to book stays with partners including Choice Hotels and Hilton as travelers turn toward artificial intelligence for trip planning.

    By • Sept. 1, 2026
  • The exterior of Resorts World Las Vegas along the Las Vegas Strip.
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    Courtesy of Resorts World Las Vegas
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    Hotel Tech-in: The AI-powered system optimizing Resorts World’s central utility plant

    Johnson Controls claims its Metasys and OpenBlue technology has saved the Las Vegas resort $110,000 in annual energy costs.

    By • Aug. 28, 2026
  • A traveler looks at a mobile device.
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    Getty Images
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    Opinion

    How hotels can adjust to the evolving AI search landscape

    As travelers increasingly use artificial intelligence for trip planning, hotels must consider the impacts on visibility and distribution, per Operto CEO Tim Major.

    By Tim Major • Aug. 24, 2026
  • Young man in a blazer smiles while using a smartphone in a cozy café, with a brown leather bag beside him and a warm, relaxed mood.
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    Permission granted by Rokt
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    Sponsored by Rokt

    Hotels optimize every step to the booking. What happens after it?

    Hotels can unlock post-booking value by showing guests what matters most, not simply showing them more.

    By Thomas Bugas-McWeeney • Aug. 24, 2026
  • A person searches for travel recommendations via their phone and laptop.
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    Getty Images
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    4 AI-powered hotel search tools that have launched so far in 2026

    Marriott, IHG and Wyndham have debuted conversational search tools as travelers increasingly use artificial intelligence for trip planning.

    By • Aug. 21, 2026
  • The logo of a Marriott hotel
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    Brandon Bell/Getty Images via Getty Images
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    Marriott appoints new chief information security officer

    Daniel Dubowski, formerly in the same role at Hertz, will help “strengthen trust, resilience and security” across Marriott’s global organization, per CIO Naveen Manga.

    By • Aug. 19, 2026
  • A person uses their phone in front of a Booking.com sign.
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    Sean Gallup via Getty Images
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    Booking Holdings’ connected trip strategy boosts loyalty

    The parent company of Booking.com, Agoda and Priceline wants travelers to book multiple travel verticals with the company for the same trip.

    By Kristen Doerer • Aug. 5, 2026
  • Choice Hotels International headquarters at the Pike & Rose development in North Bethesda, Maryland.
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    Courtesy of Choice Hotels International
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    Choice Hotels raises full-year US RevPAR, global net rooms growth outlook

    During Q2 2026, the company saw improving demand fundamentals that point to a favorable growth environment for the full year, per company executives.

    By • Aug. 5, 2026
  • Man speaking
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    Permission granted by TravelAI
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    Q&A

    Why an AI travel company thought the Sonder name was worth reviving

    TravelAI CEO John Lyotier said Sonder’s new website is designed to help travelers find a stay that feels familiar to the urban concept, which still holds “residual brand value” following Sonder’s bankruptcy.

    By • Aug. 4, 2026
  • The exterior of a Marriott hotel.
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    Getty Images
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    Marriott’s Q2 RevPAR growth bolstered by US and Canada gains

    The region saw RevPAR up 5% year over year, its highest quarterly increase in 13 quarters, per CEO Anthony Capuano.

    By • Aug. 3, 2026
  • Hotel lobby
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    Courtesy of Viceroy Hotels & Residences
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    Lodging Lowdown: Viceroy Hotels to debut NYC flagship, Radisson launches app on ChatGPT

    Plus, Remington Hospitality added a soon-to-be Hyatt Regency in San Diego to its portfolio, and Langham Hospitality Group named a new chief operating officer.

    By • July 31, 2026
  • Exterior of the Foreside Inn hotel
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    Permission granted by Kevin Edge Photography
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    Hotel Tech-in: The boutique hotel in Maine operating without a front desk

    The hotel’s “remote concierge” concept helps eliminate overhead costs for smaller properties and provides 24/7 guest support remotely thanks to technology.

    By • July 29, 2026
  • A rendering shows IHG's new conversational search functionality on its website and mobile app.
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    Courtesy of IHG Hotels & Resorts
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    IHG Hotels & Resorts launches AI-powered conversational search tool

    The company is rolling out the search functionality across its website and mobile app as part of a broader artificial intelligence strategy, with further developments coming later this year.

    By • July 29, 2026
  • Sonder offers apartment-style accommodations.
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    Courtesy of Sonder
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    Sonder brand acquired by TravelAI, relaunching as ‘AI-enabled guide’

    The deal includes Sonder’s trademarks and domain names, and the new website offers travelers a curated selection of boutique hotels in major cities. 

    By • July 27, 2026