Consumer Trends


  • Inside of a hotel room featuring a TV and chairs
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    Courtesy of Hyatt
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    Hyatt Regency Denver at Colorado Convention Center completes $70M renovation

    The 14-month project brings modernized guest rooms, redesigned bathrooms and a new event space, creating something that feels “distinctly Denver.”

    By April 17, 2026
  • The interior of an apartment-style hotel room.
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    Courtesy of Hilton
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    Hilton unveils first properties under new Apartment Collection brand

    The Placemakr properties in Salt Lake City and Atlanta are now open for booking under the Hilton brand, as the apart-hotel sector gains traction.

    By Updated April 17, 2026
  • A rendering shows a Sports Illustrated Resorts property in Baton Rouge, Louisiana.
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    Courtesy of Travel + Leisure Co.
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    Sports Illustrated Resorts expands to Louisiana college town

    Developers will convert a Hilton hotel in Baton Rouge under the lifestyle brand amid Sports Illustrated Resorts’ expansion into premier sports-driven college and university markets.

    By April 17, 2026
  • Travelers stand in line at the Austin-Bergstrom International Airport in Austin, Texas.
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    Brandon Bell via Getty Images
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    Travel and tourism contributed $11.6T to global economy in 2025: WTTC

    The sector significantly outpaced global economic growth, but results were uneven across regions, “reflecting continued challenges in international visitor recovery,” particularly in North America.

    By April 16, 2026
  • An image shows a family in a hotel room.
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    Courtesy of Marriott Bonvoy
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    Marriott Bonvoy, Visa team up on FIFA World Cup loyalty campaign

    As sports tourism surges, the pair offers exclusive access to matches and other experiential rewards to Marriott loyalty members with Visa cards.

    By April 15, 2026
  • Picture of glamping accommodations alongside pools
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    Courtesy of BWH Hotels
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    BWH Hotels bets on billion-dollar glamping market with new luxury brand

    WorldHotels Backdrop, a collection of glamping retreats and outdoor escapes, debuts as travelers increasingly seek “intentional ways to reconnect with nature.”

    By April 15, 2026
  • A woman checks her phone inside her home.
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    Getty Images
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    The future of loyalty is personalized, not universal, perks

    AI will enable loyalty personalization on a massive scale by helping brands dig through behavioral data and other relevant information for targeted offers, Gartner predicts.

    By Bryan Wassel • April 10, 2026
  • An Airbnb room rental featuring a bed with decorative pillows and artwork hanging above.
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    Courtesy of Airbnb
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    Opinion

    The early signals hotels are missing in vacation rental demand

    For major global events like the FIFA World Cup, short-term rental data can often show how demand is forming well before it is fully visible in hotel bookings, writes one Key Data VP.

    By Melanie Brown • April 9, 2026
  • Exterior of a hotel
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    Permission granted by My Place Hotels
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    My Place Hotels opens second Arkansas property, targeting ‘high-demand’ markets

    The 63-key My Place Hotel — Jonesboro, AR, brings the extended stay brand to an area “defined by steady business, healthcare and long‑term travel demand.”

    By April 8, 2026
  • The Manhattan skyline seen from above.
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    Getty Images
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    Hotel Association of New York City launches ‘Save NYC Hotels’ ad campaign ahead of World Cup

    The campaign spotlights the need for New York hotels to capture the event’s full economic potential as the hospitality market contends with low demand and geopolitical headwinds.

    By April 6, 2026
  • Travelers walk through an airport terminal that is displaying an American flag.
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    Scott Olson via Getty Images
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    Easter hotel bookings show ‘robust recovery,’ renewed traveler confidence: SiteMinder

    U.S. hotel bookings are up nearly 17% compared to last Easter weekend, indicating consumers are still prioritizing travel despite uncertain global conditions, per a new report.

    By April 3, 2026
  • Inside of a guest room
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    Permission granted by Trailborn Hotels & Resorts
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    Trailborn Hotels & Resorts to debut first West Coast property this summer

    The 44-room Hill House at Trailborn Mendocino is one of two properties coming to Northern California as the outdoors-focused brand expands nationally.

    By March 31, 2026
  • A person uses their phone in front of a Booking.com sign.
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    Sean Gallup via Getty Images
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    Booking.com points to human support as its ‘differentiator’

    The online travel agency is using AI to route customers to the best channel on first contact and to contextualize customers’ inquiries for service representatives.

    By Kristen Doerer • March 27, 2026
  • Fans in yellow and blue cheer on their team.
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    Courtesy of FIFA Media Hub
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    US hotels won’t see ‘guaranteed surge’ from FIFA World Cup: report

    Early booking trends indicate that hotels are seeing lower-than-expected demand, with some hotels opening previously reserved booking blocks to general travelers, according to OysterLink.

    By Lara Ewen • March 26, 2026
  • A young Asian receptionist is at the front desk of a luxurious hotel talking to her African American hotel guests.
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    Getty Images
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    Hotel guests prioritize trust, loyalty rewards over cost

    Value is increasingly determined by more than just cost, as travelers prioritize dependable stays and tangible loyalty recognition, according to a new Choice Hotels survey.

    By March 26, 2026
  • A woman checks into a hotel at the front desk.
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    Getty Images
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    Can increased AI investment in 2026 give hoteliers a competitive edge?

    Hospitality IT decision-makers say artificial intelligence adoption could impact guest communications, hotel discoverability and direct bookings, per a report.

    By March 23, 2026
  • A rending of The Stockman, Auberge Collection in Steamboat Springs, Colorado.
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    Retrieved from Marquee Development on March 23, 2026
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    Auberge Collection bets on après ski with ultra-luxury Colorado resort

    The Stockman will bring a hotel and residences, along with a spa and three culinary venues, to Steamboat Springs, as the hospitality brand expands its alpine footprint.

    By March 23, 2026
  • An aerial view of The Resort at Kapalua Bay on Maui, Hawaii.
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    Courtesy of Marriott International
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    Marriott grows luxury portfolio with Hawaii St. Regis conversion

    The Resort at Kapalua Bay on Maui will join the brand as Marriott, along with competitors, targets high-end consumers in the top leisure destination.

    By March 17, 2026
  • Marriott Bonvoy partners with Ilona Maher and Sam Coffey for new ‘Where Gameday Checks In’ campaign
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    Courtesy of Marriott
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    Marriott Bonvoy’s March Madness ads show key role hotels play in pregame rituals

    Along with ads spotlighting partnerships with the NCAA and U.S. Soccer Federation, the chain is launching a limited podcast tied to March Madness.

    By Peter Adams • Updated March 12, 2026
  • The exterior of the Hilton Hotel Midtown Manhattan in New York City.
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    Spencer Platt via Getty Images
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    Hilton launches generative AI agent to help customers plan trips

    Users of the beta AI concierge can ask such questions as, “Where can I stay during peak cherry blossom season?”

    By Kristen Doerer • March 10, 2026
  • People check into hotel
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    Getty Images
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    Opinion

    How hyper-personalization can elevate the hotel guest experience

    As technology transforms hospitality, one thing is clear: Data-driven personalization is no longer optional, writes Saurabh Goel, VP at Astound Digital.

    By Saurabh Goel • March 9, 2026
  • Rendering of a hotel along a scenic waterfront
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    Permission granted by AutoCamp
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    AutoCamp Asheville opens as outdoor hospitality competition heats up

    Located near Great Smoky Mountains National Park, the North Carolina property joins Hilton’s reservation system as it targets growth in boutique outdoor lodging. 

    By March 9, 2026
  • A headshot of Leeny Oberg.
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    Courtesy of Marriott International
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    Q&A

    Exit Interview: Marriott CFO Leeny Oberg reflects on decades-long career

    In a one-on-one interview, Oberg shares lessons learned, the impacts of technology on travel and Marriott’s growth prospects as she passes the baton.

    By March 5, 2026
  • Hotel in Las Vegas
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    Courtesy of Circa Resort & Casino
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    Las Vegas hotels launch exchange rate promotion to entice Canadian travelers

    The “At Par” campaign, which aims to boost trips from Canada by providing US$1 for every CA$1 spent, drew more than 15,000 visitors and 2,700 bookings in its first month.

    By March 4, 2026
  • An aerial view of Outrigger Kāʻanapali Beach Resort.
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    Retrieved from Outrigger Hospitality Group on March 03, 2026
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    Q&A

    Outrigger exec talks Hawaii hospitality recovery, 2026 growth strategy

    Despite taking a “strong one-two punch” from COVID and the Maui wildfires, Hawaii remains a strategic priority for Outrigger, which is reinvesting millions across the islands, Chief Commercial Officer Sean Dee shares.

    By March 3, 2026