Operations


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    Mario Tama via Getty Images
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    Maui wildfires negatively affect Marriott Vacations Worldwide Q4 results

    Vacation ownership sales declined when compared to the same quarter of 2022, which the company attributes to August wildfires and “a challenging year.”

    By Feb. 23, 2024
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    Ziga Plahutar via Getty Images
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    Opinion

    4 ways hoteliers can optimize loyalty

    Hotel loyalty programs are not just a tool for customer retention — they are a strategic asset that can significantly contribute to RevPAR.

    By Mo Chaar • Feb. 12, 2024
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    Caiaimage/Martin Barraud via Getty Images
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    Aimbridge Hospitality restructures to streamline US operations

    The hotel management company will create a dedicated owner relations team and two focused operating divisions led by company executives.

    By Feb. 7, 2024
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    Murat Deniz via Getty Images
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    Hotel Tech-in: The AI-powered bedbug detection coming for US hotels

    New funding and a partnership with Philadelphia-based MachineQ will bring U.K. startup Spotta’s bedbug-fighting technology to more hotels in the U.S.

    By Jan. 31, 2024
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    Dimensions via Getty Images
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    2024 Outlook

    Hotel industry forecast 2024: development, F&B, technology and more

    Leaders in the hospitality industry shared with Hotel Dive what trends will drive progress at hotels this year, impacting everything from on-site amenities to hotel workforce management.

    By Jan. 30, 2024
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    Caiaimage/Martin Barraud via Getty Images
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    Hilton launches Unlocking Doors program for aspiring hotel owners

    The initiative will offer potential owners educational programs, networking opportunities and access to affordable capital, one of hotel ownership’s biggest barriers to entry.

    By Jan. 26, 2024
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    Courtesy of Hilton
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    Hilton launches food and beverage consultancy

    Stir Creative Collective will develop original F&B concepts and brands for Hilton’s affiliated partners and independent hotel operators.

    By Jan. 22, 2024
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    Retrieved from Hard Rock International on January 04, 2024
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    Hard Rock names new senior vice president of hotel operations

    Thirty-year industry veteran John Rees will oversee operations across the company’s 37-property hotel portfolio.

    By Jan. 4, 2024
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    Retrieved from Red Roof on July 25, 2023
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    Red Roof claims cybersecurity incident did not involve guest data

    The hotel company experienced a ransomware attack in September that targeted personal data.

    By Dec. 11, 2023
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    Dimensions via Getty Images
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    Opinion

    4 strategies to boost hotel staff engagement during the holiday travel season

    An engaged staff is key to guest satisfaction. With hotel workers stretched thin during the busy period, prioritizing employee engagement is more important than ever, writes Rachael Ricketts of Medallia.

    By Rachael Ricketts • Dec. 8, 2023
  • Hyatt's EVP-Global President of Operations Charles “Chuck” Floyd will retire in 2024.
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    Retrieved from Hyatt on December 05, 2023
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    Hyatt’s global president of operations exits

    Chuck Floyd will retire in 2024, following 40 years of management and leadership work at the hotel company.

    By Dec. 5, 2023
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    shironosov via Getty Images
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    Opinion

    How rethinking hotel housekeeping can help address the worker shortage

    Hoteliers can better attract and retain staff by leveraging technology, offering job flexibility, building career pathways and hiring more broadly.

    By John Dorer and David Yurkofsky • Nov. 27, 2023
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    Kobus Louw via Getty Images
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    Tech adoption, profit optimization among top hospitality trends for 2024: report

    Hotel leaders will focus on optimizing profit, not just revenue, in the new year, according to a recent IDeaS survey.

    By Michele Laufik • Nov. 27, 2023
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    davit85 via Getty Images
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    How hoteliers can hire and train workers for the busy holiday season

    Hospitality staffing experts share need-to-know tips for hotel managers to attract and retain workers amid the influx of holiday guests.

    By Nov. 2, 2023
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    Prostock-Studio via Getty Images
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    Hotel Tech-in: Software that reunites guests with missing belongings

    In the age of “revenge travel,” guests are leaving more and more items behind at hotels. One company has a solution.

    By Oct. 31, 2023
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    Boyloso via Getty Images
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    Hotels will promote ‘moments of awe’ and connection in 2024: report

    Travelers will seek transformational and out-of-the-ordinary experiences, Design Hotels’ inaugural Further Forecast found.

    By Michele Laufik • Oct. 30, 2023
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    Courtesy of Hilton
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    Hilton launches digital tools aimed at small-, medium-sized businesses

    Small and medium enterprises represent roughly 85% of the company’s total business transient guests. 

    By Oct. 17, 2023
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    Adobe Stock | Jacob Lund

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    Sponsored by KIOSK Information Systems

    Make contactless check-in frictionless, not frustrating

    Is your contactless check-in process improving the guest experience or making a bad first impression? Find out how check-in kiosks can make a better self-check-in experience as a standalone solution or in conjunction with mobile.

    Oct. 16, 2023
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    Retrieved from Hyatt on October 11, 2023
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    Couple files wrongful death lawsuit against Hyatt after toddler falls from balcony

    An attorney tells Hotel Dive that U.S. hotel corporations should be responsible for safety standards across all their properties — regardless of location.

    By Oct. 11, 2023
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    Tzido via Getty Images
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    8 hotel industry events to attend in 2024

    From innovative hotel marketing strategies and technology developments to staffing solutions and sustainability initiatives, there is no shortage of hospitality industry trends for hoteliers to discuss at these top hospitality events.

    By Oct. 10, 2023
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    Robert Mora via Getty Images
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    MGM Resorts’ Las Vegas area operations to take $100M hit from cyberattack

    The Bellagio and Mandalay Bay casino operator said hotel occupancies are down and certain customer data up to March 2019 was stolen. 

    By David Jones • Oct. 6, 2023
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    Igor Vershinsky via Getty Images
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    Hotel asset managers ‘optimistic’ despite labor, demand concerns

    Roughly 60% of hotel asset managers think RevPAR will return to 2019 levels across the U.S. next year, according to a Hospitality Asset Managers Association survey.

    By Michele Laufik • Oct. 6, 2023
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    Brandon Bell via Getty Images
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    Marriott unveils strategic growth plans for midscale, luxury brands

    The hotel company will add up to 270,000 net rooms to its global portfolio by 2026 as strong travel demand persists.

    By Sept. 28, 2023
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    Robert Mora via Getty Images
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    Caesars Entertainment faces class action lawsuits following rewards database hack

    At least four separate plaintiffs allege the hotel company was negligent for allowing their sensitive personal data to be stolen in a social engineering attack.

    By David Jones • Sept. 27, 2023
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    jacoblund via Getty Images
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    Hospitality execs look toward tech to address staffing shortages: report

    As hotels increasingly embrace tech-powered solutions, properties still rely on frontline workers to implement them, a Deloitte study found.

    By Michele Laufik • Sept. 25, 2023