Wyndham debuts owner, guest engagement platforms amid “record” development

The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

By Noelle Mateer • Sept. 15, 2023

Margaritaville hotels mourn, push forward after Jimmy Buffett’s death

Even without its celebrity founder at the helm, the hospitality brand continues to grow and evolve.

By Noelle Mateer • Sept. 13, 2023

IHG launches cloud-based booking experience aimed at customization

The platform allows guests to filter by individual room attributes and add on experiences, with hotels standing to earn an average of $22 in additional revenue per night.

By Noelle Mateer • Sept. 13, 2023

MGM Resorts takes systems offline as it investigates cyberattack

Payment systems, digital room keys and reservations systems are down at multiple properties in Las Vegas, published reports show.

By David Jones • Sept. 11, 2023

3 unique ways hotels are addressing food waste

With sustainability top of mind for hotel groups, properties are overcoming kitchen logistical challenges in creative ways.

By Hillary Richard • Sept. 8, 2023

Hospitality companies support Maui relief efforts despite blows to business

Though sales are expected to decrease in the wake of island wildfires, hospitality providers Hilton, Hilton Grand Vacations and Marriott Vacations Worldwide are assisting with recovery.

By Noelle Mateer • Sept. 8, 2023

Generative AI, contactless tech make hotels vulnerable to cyberattacks: report

Guest and worker turnover, as well as new technology adoption, make the hospitality industry an appealing target for cybercriminals, according to Trustwave SpiderLabs.

By Noelle Mateer • Sept. 7, 2023

Maui wildfires upend tourism, hotel operations

The deadly fires, which began Tuesday, have led to mass evacuations across the island — as well as an outpouring of support from the hospitality industry.

By Noelle Mateer • Aug. 11, 2023

Cornell report proposes consolidating $50B US short-term rental market

There isn’t yet a nationally recognized short-term rental brand that’s comparable to Marriott, Hilton and Hyatt — but the potential is there.

By Michele Laufik • Aug. 9, 2023

Wyndham reports declined US RevPAR, development growth in Q2

Changing traveler behavior resulted in a 1% decline in the company’s U.S. RevPAR, but its development pipeline saw the 12th consecutive quarter of growth.

By Jenna Walters • July 27, 2023

3 ways hotels can use technology to boost guest loyalty

To turn demanding travelers into loyal guests, hotels need the right tech to satisfy expectations.

July 17, 2023

As potential worker strike looms, hoteliers need solid contingency plans

Hotels in Southern California need to prioritize flexibility.

By Rayna Katz • June 30, 2023

Red Roof President George Limbert to step down

After a decade at the company, the industry veteran will pursue another opportunity outside of hospitality.

By Jenna Walters • June 26, 2023

US travel’s “surge” is over, but sector remains strong: report

The U.S. Travel Association’s biannual report forecasted normalizing lodging costs. 

By Noelle Mateer • June 20, 2023

Joseph Klam appointed CFO at Remington Hospitality

The seasoned industry executive will aim to optimize resource allocation and enhance the overall financial health of the Dallas-based property management company.

By Noelle Mateer • June 15, 2023

How a spa in Iceland is using technology to transform the guest experience

This top spa destination in Iceland is using self-service and more to meet guest expectations.

June 12, 2023

NewcrestImage acquires 50% stake in Coury Hospitality

The strategic partnership will allow NewcrestImage to continue its expansion into the luxury lifestyle hotel space, which the investment firm expects to be a leading growth category.

By Jenna Walters • June 2, 2023

IHG ups sustainability efforts with community solar offerings for US hotels

IHG will provide renewable energy certificates to participating hotels, furthering the company’s 10-year march toward a 46% energy emissions reduction target.

By Noelle Mateer • June 1, 2023

What the NAACP’s travel advisory means for Florida’s hospitality industry

Critics of the advisory — even those supportive of its intentions — say Black hospitality businesses and communities stand to be negatively impacted, just as they regain their footing following the pandemic.

By Jenna Walters • May 25, 2023

Marriott taps SevenRooms as preferred restaurant technology provider

The software, which leverages customer data to cultivate stronger relationships with guests, will be rolled out to an additional 8,500 Marriott properties.

By Noelle Mateer • May 19, 2023

Phil McAveety joins Iberostar Hotels & Resorts as CEO

The newly created role is intended to further the company’s expansion strategy following its business alliance with IHG.

By Noelle Mateer • May 18, 2023

NYC hotel reopens as asylum seeker center

The reopening of the Roosevelt Hotel will generate revenue for the property owner and give the city a space to offer resources and short-term housing to a rising number of asylum seekers.

By Jenna Walters • May 16, 2023

LuxUrban signs deals to operate two hotels in NYC, LA

The company expands in its largest market, New York City, at a time when tourism and hotel occupancy are on the rise. 

By Jenna Walters • May 12, 2023

3 ideas hotels can steal from the retail industry

Hoteliers can use the retail industry as a blueprint to improve guest experiences with technology.

May 8, 2023

IHG CEO Keith Barr to step down

Elie Maalouf, currently CEO of the hotel’s Americas business, will assume the role July 1. 

By Jenna Walters • May 5, 2023