The Latest
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Customer satisfaction with lodging is back to pre-pandemic levels: report
Hilton brands, in particular, came out on top in this year’s American Customer Satisfaction Index Travel Study.
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Total solar eclipse drives hotel RevPAR gains across US
Hotels in larger urban areas along the path of totality from Texas to Maine saw higher performance boosts from the April 8 event, with Indianapolis seeing the greatest impact.
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Outdoor-centric hotel brand Trailborn expands to Blue Ridge Mountains
The boutique operator aims to capitalize on the increasing number of travelers who seek outdoor-focused and experience-based vacations.
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AI should be ‘strategic priority’ for travel businesses: WTTC
Artificial intelligence can personalize customer experiences, help make progress toward sustainability goals and advance the future of travel — but it does present risks, the council said.
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Ashford Hospitality’s Stephen Zsigray to take over as CEO
The company veteran will assume the top job July 1 after Rob Hays steps down.
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Median sale price of large US hotels declined in Q1: Cornell
Despite the dip, real estate researchers expect to see a rise in the price of large hotels in the second quarter of 2024.
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Luxury lifestyle brand Edition to open first Midwest hotel in Detroit
Downtown Detroit’s first five-star hotel will occupy 45 floors of a high-rise near General Motors’ future global headquarters.
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IHG becomes first hospitality company to integrate Apple AirPlay
The technology will allow users to stream content from iPhones or iPads on a guest room’s TV.
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Nobu brings hotel, restaurant to Caesars New Orleans redevelopment
The hospitality players are once again joining forces — this time to revamp the former Harrah’s hotel and casino in a multimillion-dollar project.
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Hilton Grand Vacations, Great Wolf Lodge partner on guest benefits
Guests will be able to book Great Wolf Lodge stays with HGV club points, as the vacation ownership company courts experiential and family travelers.
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Choice Hotels continues upscale push with Nashville Cambria opening
The hotel company has significantly expanded the Cambria brand’s portfolio in recent months as it makes a concerted effort to change the perception around its segmentation.
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LivAway Suites development leader talks strategic brand expansion
Paul Duncan, the newly appointed CDO for LivAway developer West77 Partners, talked about the extended stay brand’s plans for rapid portfolio growth and standing out in a crowded field.
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Wyndham expands rewards to business program
The extended program is a bid to drive direct bookings to franchisees amid positive growth trends for business travel, the hotel company said.
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Dual-branded Marriott hotel underway in North Phoenix
The property will feature an AC Hotel by Marriott and Element by Westin under one roof as developers cater to growing business travel to the area.
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Omni Hotels cyberattack may have impacted customer information
Ransomware group Daixin Team claims to have obtained “sensitive” guest data, though Omni says that data doesn’t include personal payment details, financial information or social security numbers.
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DiamondRock names Jeffrey Donnelly CEO in C-suite reorg
The company veteran succeeds Mark Brugger, who departs the real estate investment trust after a 20-year tenure, as the company adopts a “simplified” organizational structure.
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Illinois Senate approves bill targeting single-use plastic at hotels
Similar legislation requiring hotels to eliminate small plastic toiletry bottles has passed in Washington, California and New York.
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Opinion
What hotel managers can do to fight germs
Smart design choices can keep hotel rooms clean and better cater to health- and wellness-minded guests.
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Under Canvas expands to California as glamping market heats up
The upscale outdoor hospitality company will open an 80-acre camp near Yosemite National Park in 2025.
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Workers strike at Aimbridge-operated hotels in SoCal
Striking employees claim Aimbridge failed to respond to women’s allegations of sexual harassment.
Updated April 16, 2024 -
AHLA applauds Senate vote to overturn joint-employer rule
The hotel association — alongside other professional organizations in franchise industries — has consistently railed against the rule, which will now go to Biden’s desk.
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Hotel cybersecurity vulnerabilities extend to key cards
Researchers found a way to hack Saflok key cards on up to 3 million hotel rooms. But that's just where the threats to guests begin.
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Choice Hotels targets millennial and Gen Z travelers with first TikTok marketing campaign
The campaign, featuring influencer Jimmy Darts, aims to expand brand awareness for Choice’s Comfort and Cambria properties.
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Certares acquires Hilton Boston Back Bay hotel for $171M
The global investment firm said the property’s location “within one of the top submarkets in the country” made it an attractive investment.
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IHG taps Google Cloud for AI-powered travel planner
The partnership aims to enhance the booking and planning experience, something IHG sees as “critical” to guest loyalty and engagement.