Operations: Page 2
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Despite Q3 declines, Caesars optimistic about Las Vegas group business
The operator also expects its recently opened $435 million New Orleans resort to drive results for its regional segment, according to CEO Tom Reeg.
By Jenna Walters • Oct. 30, 2024 -
Retrieved from Four Seasons Resort Orlando at Walt Disney World on October 30, 2024
Hotel Tech-in: The massage robots joining luxury hotel spas
Aescape is making massages more accessible, and scheduling more flexible, for wellness-minded travelers — even in properties with fully staffed spas.
By Noelle Mateer • Oct. 30, 2024 -
Opinion
How to harness data to create personalized hotel stays
Data-driven insights can help hotels anticipate guests' needs to create unique and memorable stays.
By Adam Ortman • Oct. 25, 2024 -
Safe Hotels Act passed by New York City Council
The controversial legislation — condemned by national hotel owners associations, but applauded by local unions — requires hotels to have a license to operate in NYC.
By Jenna Walters • Oct. 23, 2024 -
Q&A
What’s the future of extended stay? Choice Hotels leader weighs in
As Choice opens its 500th extended stay property, VP Matt McElhare shares what markets and segments are poised for future growth and how leveraging technology will set brands apart.
By Jenna Walters • Oct. 23, 2024 -
5 ways hoteliers can prepare for extreme weather
In the wake of deadly Hurricanes Milton and Helene, Hotel Dive spoke to Remington Hospitality’s Robert Carl about how hotels can prepare for storms and assist in a community’s recovery.
By Noelle Mateer • Oct. 14, 2024 -
5 tips for businesses filing hurricane-related insurance claims
With Hurricanes Helene and Milton estimated to have cost tens of billions of dollars in damage, it’s important for businesses to carefully document the impact when filing insurance claims.
By Maura Webber Sadovi • Oct. 11, 2024 -
‘They work us like machines’: Debate over NYC’s Safe Hotels Act continues
At a city council hearing, hotel industry advocates voiced opposition to the act’s limits on subcontracted labor, while hotel employees said it could improve difficult working conditions.
By Noelle Mateer • Oct. 10, 2024 -
Oracle Cloud to handle property management for over 1,000 Hyatt locations
Hyatt will migrate property management functions for the bulk of its hotel and resort portfolio from Oracle Opera V5 to a cloud-based platform, the hospitality company said.
By Brian Martucci • Oct. 9, 2024 -
Disney World, Universal waive hotel cancellation fees amid hurricane prep
The Florida resorts are closely monitoring Hurricane Milton, which is expected to hit the Orlando, Florida, area on Wednesday.
By Noelle Mateer • Updated Oct. 9, 2024 -
BWH Hotels names former retail industry exec chief technology officer
Reporting to CEO Larry Cuculic, Bill Ryan will oversee the hospitality company’s technology management team, guiding its digital strategy and transformation.
By Jenna Walters • Oct. 2, 2024 -
From lotions to linens: How hotel marketplaces can boost guest loyalty
Advanced data analytics makes it easier for hotels to sell in-room products and win repeat customers.
By Shefali Kapadia • Sept. 26, 2024 -
Q&A
Head of reservation platform Tock on untapped potential in hotel experiential space
Matthew Tucker shares why Tock, typically used for restaurant reservations, is investing in a hospitality platform that helps hotels drive revenue via experiences.
By Jenna Walters • Sept. 20, 2024 -
Opinion
How hoteliers can optimize operations through design
Smart hotel design can enhance the guest experience, improve staff efficiency and support sustainability efforts.
By Sonja Haviland • Sept. 17, 2024 -
Savannah lofts convert under Apartments by Marriott Bonvoy
The Ann Savannah, offering apartment-style accommodations in its namesake Georgia city, joins hotel management company Sage Hospitality’s lifestyle portfolio.
By Jenna Walters • Sept. 17, 2024 -
LivAway Suites developer opens office in ‘growth’ market Phoenix
West77 Partners has several extended stay hotels underway in the metro area and is plotting up to 12 more as part of a rapid nationwide brand expansion.
By Jenna Walters • Sept. 11, 2024 -
Retrieved from Hilton on September 09, 2024
Raines makes latest lifestyle play in New Orleans
The rebranded Hotel Theo, a Tapestry Collection by Hilton property, joins the hospitality management company’s growing lifestyle division, Woven by Raines.
By Jenna Walters • Sept. 9, 2024 -
Despite impact of wildfires, Maui leads US for average daily rates: report
While its hotel performance has declined year over year, the Hawaiian island still commands higher room rates than any other major destination in the country, according to STR.
By Noelle Mateer • Sept. 6, 2024 -
Guest satisfaction up at hotels run by third-party management: J.D. Power
Davidson Hospitality Group had the highest satisfaction scores of other large hospitality management companies, whose hotels are outperforming independently operated ones.
By Jenna Walters • Sept. 4, 2024 -
Hospitality industry faces increased pressure over worker burnout, outdated training
More than half of front-line hospitality managers told Axonify their company doesn’t offer training to help well-being, engagement or motivation.
By Carolyn Crist • Aug. 27, 2024 -
Crescent appoints Vanessa Claspill as chief commercial officer
The 20-year industry veteran succeeds Dawn Gallagher, who was recently promoted to Crescent’s president of hospitality.
By Jenna Walters • Aug. 27, 2024 -
Opinion
How hiring people with disabilities can help solve hotel staffing shortages
Hotels should look outside their traditional talent sources to find employees, Darelyn Pazdel writes.
By Darelyn Pazdel • Aug. 27, 2024 -
Deep Dive
‘Lifestyle wars’ ramp up as hotel brands compete in crowded segment
With its acquisition of Standard International, Hyatt continues to grow its lifestyle portfolio, but the company will have to fight competitors for resources in the saturated space.
By Jenna Walters • Aug. 22, 2024 -
Hospitality trends that drove RevPAR gains, pipeline growth in Q2
Heightened group travel boosted revenues for several hotel companies, while conversions and extended stay remained top of mind for developers.
By Jenna Walters • Aug. 9, 2024 -
Opinion
Summer travelers prefer hotels over Airbnb. Here are six strategies to capture market share.
Hotels can ensure success this summer by delivering on brand promises, understanding guests’ expectations and personalizing experiences.
By Rachael Ricketts • Aug. 7, 2024