Make contactless check-in frictionless, not frustrating

Is your contactless check-in process improving the guest experience or making a bad first impression? Find out how check-in kiosks can make a better self-check-in experience as a standalone solution or in conjunction with mobile.

Oct. 16, 2023

Couple files wrongful death lawsuit against Hyatt after toddler falls from balcony

An attorney tells Hotel Dive that U.S. hotel corporations should be responsible for safety standards across all their properties — regardless of location.

By Noelle Mateer • Oct. 11, 2023

8 hotel industry events to attend in 2024

From innovative hotel marketing strategies and technology developments to staffing solutions and sustainability initiatives, there is no shortage of hospitality industry trends for hoteliers to discuss at these top hospitality events.

By Jenna Walters • Oct. 10, 2023

MGM Resorts’ Las Vegas area operations to take $100M hit from cyberattack

The Bellagio and Mandalay Bay casino operator said hotel occupancies are down and certain customer data up to March 2019 was stolen. 

By David Jones • Oct. 6, 2023

Hotel asset managers ‘optimistic’ despite labor, demand concerns

Roughly 60% of hotel asset managers think RevPAR will return to 2019 levels across the U.S. next year, according to a Hospitality Asset Managers Association survey.

By Michele Laufik • Oct. 6, 2023

Marriott unveils strategic growth plans for midscale, luxury brands

The hotel company will add up to 270,000 net rooms to its global portfolio by 2026 as strong travel demand persists.

By Jenna Walters • Sept. 28, 2023

Caesars Entertainment faces class action lawsuits following rewards database hack

At least four separate plaintiffs allege the hotel company was negligent for allowing their sensitive personal data to be stolen in a social engineering attack.

By David Jones • Sept. 27, 2023

Hospitality execs look toward tech to address staffing shortages: report

As hotels increasingly embrace tech-powered solutions, properties still rely on frontline workers to implement them, a Deloitte study found.

By Michele Laufik • Sept. 25, 2023

Wyndham debuts owner, guest engagement platforms amid “record” development

The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

By Noelle Mateer • Sept. 15, 2023

Margaritaville hotels mourn, push forward after Jimmy Buffett’s death

Even without its celebrity founder at the helm, the hospitality brand continues to grow and evolve.

By Noelle Mateer • Sept. 13, 2023

IHG launches cloud-based booking experience aimed at customization

The platform allows guests to filter by individual room attributes and add on experiences, with hotels standing to earn an average of $22 in additional revenue per night.

By Noelle Mateer • Sept. 13, 2023

MGM Resorts takes systems offline as it investigates cyberattack

Payment systems, digital room keys and reservations systems are down at multiple properties in Las Vegas, published reports show.

By David Jones • Sept. 11, 2023

3 unique ways hotels are addressing food waste

With sustainability top of mind for hotel groups, properties are overcoming kitchen logistical challenges in creative ways.

By Hillary Richard • Sept. 8, 2023

Hospitality companies support Maui relief efforts despite blows to business

Though sales are expected to decrease in the wake of island wildfires, hospitality providers Hilton, Hilton Grand Vacations and Marriott Vacations Worldwide are assisting with recovery.

By Noelle Mateer • Sept. 8, 2023

Generative AI, contactless tech make hotels vulnerable to cyberattacks: report

Guest and worker turnover, as well as new technology adoption, make the hospitality industry an appealing target for cybercriminals, according to Trustwave SpiderLabs.

By Noelle Mateer • Sept. 7, 2023

Maui wildfires upend tourism, hotel operations

The deadly fires led to mass evacuations across the island — as well as an outpouring of support from the hospitality industry.

By Noelle Mateer • Aug. 11, 2023

Cornell report proposes consolidating $50B US short-term rental market

There isn’t yet a nationally recognized short-term rental brand that’s comparable to Marriott, Hilton and Hyatt — but the potential is there.

By Michele Laufik • Aug. 9, 2023

Wyndham reports declined US RevPAR, development growth in Q2

Changing traveler behavior resulted in a 1% decline in the company’s U.S. RevPAR, but its development pipeline saw the 12th consecutive quarter of growth.

By Jenna Walters • July 27, 2023

3 ways hotels can use technology to boost guest loyalty

To turn demanding travelers into loyal guests, hotels need the right tech to satisfy expectations.

July 17, 2023

As potential worker strike looms, hoteliers need solid contingency plans

Hotels in Southern California need to prioritize flexibility.

By Rayna Katz • June 30, 2023

Red Roof President George Limbert to step down

After a decade at the company, the industry veteran will pursue another opportunity outside of hospitality.

By Jenna Walters • June 26, 2023

US travel’s “surge” is over, but sector remains strong: report

The U.S. Travel Association’s biannual report forecasted normalizing lodging costs. 

By Noelle Mateer • June 20, 2023

Joseph Klam appointed CFO at Remington Hospitality

The seasoned industry executive will aim to optimize resource allocation and enhance the overall financial health of the Dallas-based property management company.

By Noelle Mateer • June 15, 2023

How a spa in Iceland is using technology to transform the guest experience

This top spa destination in Iceland is using self-service and more to meet guest expectations.

June 12, 2023

NewcrestImage acquires 50% stake in Coury Hospitality

The strategic partnership will allow NewcrestImage to continue its expansion into the luxury lifestyle hotel space, which the investment firm expects to be a leading growth category.

By Jenna Walters • June 2, 2023