Operations: Page 2


  • The glass exterior of the Anaheim Convention Center features blue signage denoting Wyndham's 2023 Global Conference.
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    Courtesy of Wyndham Hotels & Resorts
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    Wyndham debuts owner, guest engagement platforms amid “record” development

    The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

    By Sept. 15, 2023
  • Jimmy Buffett wears a yellow Hawaiian shirt and holds an acoustic guitar in front of a large American flag.
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    Joe Raedle via Getty Images
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    Margaritaville hotels mourn, push forward after Jimmy Buffett’s death

    Even without its celebrity founder at the helm, the hospitality brand continues to grow and evolve.

    By Sept. 13, 2023
  • The interior at Fauna Restaurant shows wooden chairs, dim light and a tile floor.
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    Courtesy of IHG Hotels & Resorts
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    IHG launches cloud-based booking experience aimed at customization

    The platform allows guests to filter by individual room attributes and add on experiences, with hotels standing to earn an average of $22 in additional revenue per night.

    By Sept. 13, 2023
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts takes systems offline as it investigates cyberattack

    Payment systems, digital room keys and reservations systems are down at multiple properties in Las Vegas, published reports show.

    By David Jones • Sept. 11, 2023
  • A close up of a curbside compost bin
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    Justin Sullivan via Getty Images
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    3 unique ways hotels are addressing food waste

    With sustainability top of mind for hotel groups, properties are overcoming kitchen logistical challenges in creative ways.

    By Hillary Richard • Sept. 8, 2023
  • An aerial view of burnt buildings in Lahaina, Maui.
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    Justin Sullivan via Getty Images
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    Hospitality companies support Maui relief efforts despite blows to business

    Though sales are expected to decrease in the wake of island wildfires, hospitality providers Hilton, Hilton Grand Vacations and Marriott Vacations Worldwide are assisting with recovery.

    By Sept. 8, 2023
  • Computer Hacked, System Error, Virus, Cyber attack, Malware Concept. Danger Symbol. 3d rendering.
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    Getty Images via Getty Images
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    Generative AI, contactless tech make hotels vulnerable to cyberattacks: report

    Guest and worker turnover, as well as new technology adoption, make the hospitality industry an appealing target for cybercriminals, according to Trustwave SpiderLabs.

    By Sept. 7, 2023
  • Several volunteers pull white plastic bags of supplies out of a yellow bus.
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    Justin Sullivan via Getty Images
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    Maui wildfires upend tourism, hotel operations

    The deadly fires led to mass evacuations across the island — as well as an outpouring of support from the hospitality industry.

    By Aug. 11, 2023
  • Airbnb sign attached to a brick wall.
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    Open Grid Scheduler / Grid Engine. (2016). "Airbnb Office" [Photograph]. Retrieved from Flickr.
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    Cornell report proposes consolidating $50B US short-term rental market

    There isn’t yet a nationally recognized short-term rental brand that’s comparable to Marriott, Hilton and Hyatt — but the potential is there.

    By Michele Laufik • Aug. 9, 2023
  • An interior of a hotel room
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    Retrieved from Wyndham Hotels & Resorts on July 27, 2023
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    Wyndham reports declined US RevPAR, development growth in Q2

    Changing traveler behavior resulted in a 1% decline in the company’s U.S. RevPAR, but its development pipeline saw the 12th consecutive quarter of growth.

    By July 27, 2023
  • 4 people walking
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    Adobe stock/Zoran Zeremski

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    Sponsored by LS Retail, an Aptos Company

    3 ways hotels can use technology to boost guest loyalty

    To turn demanding travelers into loyal guests, hotels need the right tech to satisfy expectations.

    July 17, 2023
  • Two people holding up sign that reads Unite Here
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    Amanda Edwards via Getty Images
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    Southern California Hotel Strike

    As potential worker strike looms, hoteliers need solid contingency plans

    Hotels in Southern California need to prioritize flexibility.

    By Rayna Katz • June 30, 2023
  • A headshot of outgoing Red Roof President George Limbert.
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    Courtesy of Red Roof Inn
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    Red Roof President George Limbert to step down

    After a decade at the company, the industry veteran will pursue another opportunity outside of hospitality.

    By June 26, 2023
  • A photo of hotels in Tampa, Florida's skyline.
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    Joe Raedle via Getty Images
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    US travel’s “surge” is over, but sector remains strong: report

    The U.S. Travel Association’s biannual report forecasted normalizing lodging costs. 

    By June 20, 2023
  • A photo of the Remington-managed Fremont Marriott Silicon Valley.
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    Retrieved from Fremont Marriott Silicon Valley on June 15, 2023
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    Joseph Klam appointed CFO at Remington Hospitality

    The seasoned industry executive will aim to optimize resource allocation and enhance the overall financial health of the Dallas-based property management company.

    By June 15, 2023
  • Aerial shot of holiday resort
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    Permission granted by Vök Baths
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    Sponsored by LS Retail, an Aptos Company

    How a spa in Iceland is using technology to transform the guest experience

    This top spa destination in Iceland is using self-service and more to meet guest expectations.

    June 12, 2023
  • An image of a hotel exterior at night
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    Retrieved from Coury Hospitality on June 02, 2023
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    NewcrestImage acquires 50% stake in Coury Hospitality

    The strategic partnership will allow NewcrestImage to continue its expansion into the luxury lifestyle hotel space, which the investment firm expects to be a leading growth category.

    By June 2, 2023
  • Solar panels in New York City.
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    baranozdemir via Getty Images
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    IHG ups sustainability efforts with community solar offerings for US hotels

    IHG will provide renewable energy certificates to participating hotels, furthering the company’s 10-year march toward a 46% energy emissions reduction target.

    By June 1, 2023
  • Image of Miami Florida with Flag on side
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    ampueroleonardo via Getty Images
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    What the NAACP’s travel advisory means for Florida’s hospitality industry

    Critics of the advisory — even those supportive of its intentions — say Black hospitality businesses and communities stand to be negatively impacted, just as they regain their footing following the pandemic.

    By May 25, 2023
  • Front-of-end restaurant staff uses SevenRooms' customer relationship management software.
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    Courtesy of SevenRooms
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    Marriott taps SevenRooms as preferred restaurant technology provider

    The software, which leverages customer data to cultivate stronger relationships with guests, will be rolled out to an additional 8,500 Marriott properties.

    By May 19, 2023
  • A headshot of Iberostar Hotels & Resorts' new CEO, Phil McAveety.
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    Phil McAveety/Scentre Group

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    Phil McAveety joins Iberostar Hotels & Resorts as CEO

    The newly created role is intended to further the company’s expansion strategy following its business alliance with IHG.

    By May 18, 2023
  • New York City skyline
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    StockByM via Getty Images
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    NYC hotel reopens as asylum seeker center

    The reopening of the Roosevelt Hotel will generate revenue for the property owner and give the city a space to offer resources and short-term housing to a rising number of asylum seekers.

    By May 16, 2023
  • Image of Brooklyn Bridge in NYC
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    Eloi_Omella via Getty Images
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    LuxUrban signs deals to operate two hotels in NYC, LA

    The company expands in its largest market, New York City, at a time when tourism and hotel occupancy are on the rise. 

    By May 12, 2023
  • Photo of a holiday vacation room with tourist
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    AdobeStock/boyloso

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    Sponsored by LS Retail, an Aptos Company

    3 ideas hotels can steal from the retail industry

    Hoteliers can use the retail industry as a blueprint to improve guest experiences with technology.

    May 8, 2023
  • Headshot of IHG CEO
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    Retrieved from IHG Hotels & Resorts on May 05, 2023
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    IHG CEO Keith Barr to step down

    Elie Maalouf, currently CEO of the hotel’s Americas business, will assume the role July 1. 

    By May 5, 2023