Operations: Page 2


  • algorithmic pricing,  Cendyn, Caesars, DOJ
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    travelview via Getty Images
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    Despite Q3 declines, Caesars optimistic about Las Vegas group business

    The operator also expects its recently opened $435 million New Orleans resort to drive results for its regional segment, according to CEO Tom Reeg.

    By Oct. 30, 2024
  • Robotic massage arms beside a blue massage table.
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    Retrieved from Four Seasons Resort Orlando at Walt Disney World on October 30, 2024
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    Hotel Tech-in: The massage robots joining luxury hotel spas

    Aescape is making massages more accessible, and scheduling more flexible, for wellness-minded travelers — even in properties with fully staffed spas.

    By Oct. 30, 2024
  • Hotel receptionist helping a couple of guests in check-in process
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    Anchiy via Getty Images
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    Opinion

    How to harness data to create personalized hotel stays

    Data-driven insights can help hotels anticipate guests' needs to create unique and memorable stays.

    By Adam Ortman • Oct. 25, 2024
  • A skyline of New York City
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    TomasSereda via Getty Images
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    Safe Hotels Act passed by New York City Council

    The controversial legislation — condemned by national hotel owners associations, but applauded by local unions — requires hotels to have a license to operate in NYC.

    By Oct. 23, 2024
  • Choice Hotels International debuted its 500th extended stay hotel in Glendale, Arizona.
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    Courtesy of Choice Hotels International
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    Q&A

    What’s the future of extended stay? Choice Hotels leader weighs in

    As Choice opens its 500th extended stay property, VP Matt McElhare shares what markets and segments are poised for future growth and how leveraging technology will set brands apart.

    By Oct. 23, 2024
  • A hotel pool on the beach filled with debris.
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    Spencer Platt via Getty Images
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    5 ways hoteliers can prepare for extreme weather

    In the wake of deadly Hurricanes Milton and Helene, Hotel Dive spoke to Remington Hospitality’s Robert Carl about how hotels can prepare for storms and assist in a community’s recovery. 

    By Oct. 14, 2024
  • An aerial view of flooding from Hurricane Helene.
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    Mario Tama via Getty Images
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    5 tips for businesses filing hurricane-related insurance claims

    With Hurricanes Helene and Milton estimated to have cost tens of billions of dollars in damage, it’s important for businesses to carefully document the impact when filing insurance claims.

    By Maura Webber Sadovi • Oct. 11, 2024
  • A speaker at a podium that reads "SAVE OUR JOBS!" in front of a crowd of people on steps.
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    Courtesy of American Hotel & Lodging Association
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    ‘They work us like machines’: Debate over NYC’s Safe Hotels Act continues

    At a city council hearing, hotel industry advocates voiced opposition to the act’s limits on subcontracted labor, while hotel employees said it could improve difficult working conditions.

    By Oct. 10, 2024
  • The Hyatt Regency Washington on Capitol Hill is seen on August 21, 2024 in Washington, DC.
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    Anna Rose Layden via Getty Images
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    Oracle Cloud to handle property management for over 1,000 Hyatt locations

    Hyatt will migrate property management functions for the bulk of its hotel and resort portfolio from Oracle Opera V5 to a cloud-based platform, the hospitality company said.

    By Brian Martucci • Oct. 9, 2024
  • Cars on a crowded highway.
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    Spencer Platt via Getty Images
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    Disney World, Universal waive hotel cancellation fees amid hurricane prep

    The Florida resorts are closely monitoring Hurricane Milton, which is expected to hit the Orlando, Florida, area on Wednesday.

    By Updated Oct. 9, 2024
  • BWH Hotels appointed Bill Ryan as senior vice president and chief technology officer.
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    Courtesy of BWH Hotels
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    BWH Hotels names former retail industry exec chief technology officer

    Reporting to CEO Larry Cuculic, Bill Ryan will oversee the hospitality company’s technology management team, guiding its digital strategy and transformation.

    By Oct. 2, 2024
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    Courtesy of Kempinski
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    From lotions to linens: How hotel marketplaces can boost guest loyalty

    Advanced data analytics makes it easier for hotels to sell in-room products and win repeat customers.

    By Shefali Kapadia • Sept. 26, 2024
  • A woman checks into a hotel at the front desk.
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    PixelsEffect via Getty Images
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    Q&A

    Head of reservation platform Tock on untapped potential in hotel experiential space

    Matthew Tucker shares why Tock, typically used for restaurant reservations, is investing in a hospitality platform that helps hotels drive revenue via experiences.

    By Sept. 20, 2024
  • Two chairs by a fireplace.
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    Courtesy of Superette Studio
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    Opinion

    How hoteliers can optimize operations through design

    Smart hotel design can enhance the guest experience, improve staff efficiency and support sustainability efforts.

    By Sonja Haviland • Sept. 17, 2024
  • The Savannah, Georgia, skyline.
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    Michael Wright via Getty Images
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    Savannah lofts convert under Apartments by Marriott Bonvoy

    The Ann Savannah, offering apartment-style accommodations in its namesake Georgia city, joins hotel management company Sage Hospitality’s lifestyle portfolio.

    By Sept. 17, 2024
  • Hill with cactuses on the foreground, and cityscape in the background
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    Gregory Clifford via Getty Images
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    LivAway Suites developer opens office in ‘growth’ market Phoenix

    West77 Partners has several extended stay hotels underway in the metro area and is plotting up to 12 more as part of a rapid nationwide brand expansion.

    By Sept. 11, 2024
  • Raines added the rebranded Hotel Theo, a Tapestry Collection by Hilton property in New Orleans, to its management portfolio.
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    Retrieved from Hilton on September 09, 2024
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    Raines makes latest lifestyle play in New Orleans

    The rebranded Hotel Theo, a Tapestry Collection by Hilton property, joins the hospitality management company’s growing lifestyle division, Woven by Raines.

    By Sept. 9, 2024
  • Visitors walk along a beach by a hotel.
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    Mario Tama via Getty Images
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    Despite impact of wildfires, Maui leads US for average daily rates: report

    While its hotel performance has declined year over year, the Hawaiian island still commands higher room rates than any other major destination in the country, according to STR.

    By Sept. 6, 2024
  • Two women with suitcases check in with a female employee at a hotel front desk.
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    FG Trade Latin via Getty Images
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    Guest satisfaction up at hotels run by third-party management: J.D. Power

    Davidson Hospitality Group had the highest satisfaction scores of other large hospitality management companies, whose hotels are outperforming independently operated ones.

    By Sept. 4, 2024
  • A person pushing a cart with cleaning supplies down a hall
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    freemixer via Getty Images
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    Hospitality industry faces increased pressure over worker burnout, outdated training

    More than half of front-line hospitality managers told Axonify their company doesn’t offer training to help well-being, engagement or motivation.

    By Carolyn Crist • Aug. 27, 2024
  • Crescent Hotels & Resorts appointed Vanessa Claspill as chief commercial officer.
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    Courtesy of Crescent Hotels & Resorts
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    Crescent appoints Vanessa Claspill as chief commercial officer

    The 20-year industry veteran succeeds Dawn Gallagher, who was recently promoted to Crescent’s president of hospitality.

    By Aug. 27, 2024
  • A person making a bed
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    Igor Vershinsky via Getty Images
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    Opinion

    How hiring people with disabilities can help solve hotel staffing shortages

    Hotels should look outside their traditional talent sources to find employees, Darelyn Pazdel writes.

    By Darelyn Pazdel • Aug. 27, 2024
  • Hyatt will acquire Standard International and its affiliated brands, assuming a hotel portfolio including The Standard, High Line in New York City.
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    Jason Kempin via Getty Images
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    Deep Dive

    ‘Lifestyle wars’ ramp up as hotel brands compete in crowded segment

    With its acquisition of Standard International, Hyatt continues to grow its lifestyle portfolio, but the company will have to fight competitors for resources in the saturated space.

    By Aug. 22, 2024
  • A business traveler check into a hotel in the hotel lobby.
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    Drazen_ via Getty Images
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    Hospitality trends that drove RevPAR gains, pipeline growth in Q2

    Heightened group travel boosted revenues for several hotel companies, while conversions and extended stay remained top of mind for developers.

    By Aug. 9, 2024
  • Lounge chairs next to a beachside pool.
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    Uriel Sinai via Getty Images
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    Opinion

    Summer travelers prefer hotels over Airbnb. Here are six strategies to capture market share.

    Hotels can ensure success this summer by delivering on brand promises, understanding guests’ expectations and personalizing experiences.

    By Rachael Ricketts • Aug. 7, 2024