Operations: Page 2


  • An exterior image of a hotel and signage.
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    Retrieved from Red Roof on July 25, 2023
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    Red Roof claims cybersecurity incident did not involve guest data

    The hotel company experienced a ransomware attack in September that targeted personal data.

    By Dec. 11, 2023
  • A young Asian receptionist is at the front desk of a luxurious hotel talking to her African American hotel guests.
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    Dimensions via Getty Images
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    Opinion

    4 strategies to boost hotel staff engagement during the holiday travel season

    An engaged staff is key to guest satisfaction. With hotel workers stretched thin during the busy period, prioritizing employee engagement is more important than ever, writes Rachael Ricketts of Medallia.

    By Rachael Ricketts • Dec. 8, 2023
  • Two chefs smiling and cooking in a restaurant kitchen. Explore the Trendline
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    RgStudio via Getty Images
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    Trendline

    Food and beverage

    The hotel industry is adapting to changes in food and beverage trends. 

    By Hotel Dive staff
  • Hyatt's EVP-Global President of Operations Charles “Chuck” Floyd will retire in 2024.
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    Retrieved from Hyatt on December 05, 2023
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    Hyatt’s global president of operations exits

    Chuck Floyd will retire in 2024, following 40 years of management and leadership work at the hotel company.

    By Dec. 5, 2023
  • Hotel worker
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    shironosov via Getty Images
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    Opinion

    How rethinking hotel housekeeping can help address the worker shortage

    Hoteliers can better attract and retain staff by leveraging technology, offering job flexibility, building career pathways and hiring more broadly.

    By John Dorer and David Yurkofsky • Nov. 27, 2023
  • A man on a digital tablet for booking, planning and accommodation management while working at hotel front desk
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    Kobus Louw via Getty Images
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    Tech adoption, profit optimization among top hospitality trends for 2024: report

    Hotel leaders will focus on optimizing profit, not just revenue, in the new year, according to a recent IDeaS survey.

    By Michele Laufik • Nov. 27, 2023
  • An image of a hotel front desk with staff blurred in background
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    davit85 via Getty Images
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    How hoteliers can hire and train workers for the busy holiday season

    Hospitality staffing experts share need-to-know tips for hotel managers to attract and retain workers amid the influx of holiday guests.

    By Nov. 2, 2023
  • Person with Suitecase
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    Prostock-Studio via Getty Images
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    Hotel Tech-in: Software that reunites guests with missing belongings

    In the age of “revenge travel,” guests are leaving more and more items behind at hotels. One company has a solution.

    By Oct. 31, 2023
  • Cropped shot of tourist woman pulling her luggage to her hotel bedroom after check-in.
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    Boyloso via Getty Images
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    Hotels will promote ‘moments of awe’ and connection in 2024: report

    Travelers will seek transformational and out-of-the-ordinary experiences, Design Hotels’ inaugural Further Forecast found.

    By Michele Laufik • Oct. 30, 2023
  • A rendering of the exterior of Hilton's new Project H3 brand.
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    Courtesy of Hilton
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    Hilton launches digital tools aimed at small-, medium-sized businesses

    Small and medium enterprises represent roughly 85% of the company’s total business transient guests. 

    By Oct. 17, 2023
  • Guest standing at hotel check-in desk
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    Adobe Stock | Jacob Lund

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    Sponsored by KIOSK Information Systems

    Make contactless check-in frictionless, not frustrating

    Is your contactless check-in process improving the guest experience or making a bad first impression? Find out how check-in kiosks can make a better self-check-in experience as a standalone solution or in conjunction with mobile.

    Oct. 16, 2023
  • Three white resort buildings are seen along the beach with mountains behind them.
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    Retrieved from Hyatt on October 11, 2023
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    Couple files wrongful death lawsuit against Hyatt after toddler falls from balcony

    An attorney tells Hotel Dive that U.S. hotel corporations should be responsible for safety standards across all their properties — regardless of location.

    By Oct. 11, 2023
  • Legal conferences 2023
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    Tzido via Getty Images
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    8 hotel conferences to attend in 2024

    From innovative hotel marketing strategies and technology developments to staffing solutions and sustainability initiatives, there is no shortage of hospitality industry trends for hoteliers to discuss at these top hospitality events.

    By Updated June 10, 2024
  • An exterior image of a the Bellagio hotel in Las Vegas
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    Robert Mora via Getty Images
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    MGM Resorts’ Las Vegas area operations to take $100M hit from cyberattack

    The Bellagio and Mandalay Bay casino operator said hotel occupancies are down and certain customer data up to March 2019 was stolen. 

    By David Jones • Oct. 6, 2023
  • A person making a bed
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    Igor Vershinsky via Getty Images
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    Hotel asset managers ‘optimistic’ despite labor, demand concerns

    Roughly 60% of hotel asset managers think RevPAR will return to 2019 levels across the U.S. next year, according to a Hospitality Asset Managers Association survey.

    By Michele Laufik • Oct. 6, 2023
  • Exterior of building with Marriott logo
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    Brandon Bell via Getty Images
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    Marriott unveils strategic growth plans for midscale, luxury brands

    The hotel company will add up to 270,000 net rooms to its global portfolio by 2026 as strong travel demand persists.

    By Sept. 28, 2023
  • An exterior image of a hotel
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    Robert Mora via Getty Images
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    Caesars Entertainment faces class action lawsuits following rewards database hack

    At least four separate plaintiffs allege the hotel company was negligent for allowing their sensitive personal data to be stolen in a social engineering attack.

    By David Jones • Sept. 27, 2023
  • Female with luggage arriving at hotel with receptionist waiting for welcoming.
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    jacoblund via Getty Images
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    Hospitality execs look toward tech to address staffing shortages: report

    As hotels increasingly embrace tech-powered solutions, properties still rely on frontline workers to implement them, a Deloitte study found.

    By Michele Laufik • Sept. 25, 2023
  • The glass exterior of the Anaheim Convention Center features blue signage denoting Wyndham's 2023 Global Conference.
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    Courtesy of Wyndham Hotels & Resorts
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    Wyndham debuts owner, guest engagement platforms amid “record” development

    The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

    By Sept. 15, 2023
  • Jimmy Buffett wears a yellow Hawaiian shirt and holds an acoustic guitar in front of a large American flag.
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    Joe Raedle via Getty Images
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    Margaritaville hotels mourn, push forward after Jimmy Buffett’s death

    Even without its celebrity founder at the helm, the hospitality brand continues to grow and evolve.

    By Sept. 13, 2023
  • The interior at Fauna Restaurant shows wooden chairs, dim light and a tile floor.
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    Courtesy of IHG Hotels & Resorts
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    IHG launches cloud-based booking experience aimed at customization

    The platform allows guests to filter by individual room attributes and add on experiences, with hotels standing to earn an average of $22 in additional revenue per night.

    By Sept. 13, 2023
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts takes systems offline as it investigates cyberattack

    Payment systems, digital room keys and reservations systems are down at multiple properties in Las Vegas, published reports show.

    By David Jones • Sept. 11, 2023
  • A Recology employee collects green curbside compostable material bins.
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    Permission granted by Recology
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    3 unique ways hotels are addressing food waste

    With sustainability top of mind for hotel groups, properties are overcoming kitchen logistical challenges in creative ways.

    By Hillary Richard • Sept. 8, 2023
  • An aerial view of burnt buildings in Lahaina, Maui.
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    Justin Sullivan via Getty Images
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    Hospitality companies support Maui relief efforts despite blows to business

    Though sales are expected to decrease in the wake of island wildfires, hospitality providers Hilton, Hilton Grand Vacations and Marriott Vacations Worldwide are assisting with recovery.

    By Sept. 8, 2023
  • Computer Hacked, System Error, Virus, Cyber attack, Malware Concept. Danger Symbol. 3d rendering.
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    Getty Images via Getty Images
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    Generative AI, contactless tech make hotels vulnerable to cyberattacks: report

    Guest and worker turnover, as well as new technology adoption, make the hospitality industry an appealing target for cybercriminals, according to Trustwave SpiderLabs.

    By Sept. 7, 2023
  • Several volunteers pull white plastic bags of supplies out of a yellow bus.
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    Justin Sullivan via Getty Images
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    Maui wildfires upend tourism, hotel operations

    The deadly fires led to mass evacuations across the island — as well as an outpouring of support from the hospitality industry.

    By Aug. 11, 2023