Operations: Page 3


  • Solar panels in New York City.
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    baranozdemir via Getty Images
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    IHG ups sustainability efforts with community solar offerings for US hotels

    IHG will provide renewable energy certificates to participating hotels, furthering the company’s 10-year march toward a 46% energy emissions reduction target.

    By June 1, 2023
  • Image of Miami Florida with Flag on side
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    ampueroleonardo via Getty Images
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    What the NAACP’s travel advisory means for Florida’s hospitality industry

    Critics of the advisory — even those supportive of its intentions — say Black hospitality businesses and communities stand to be negatively impacted, just as they regain their footing following the pandemic.

    By May 25, 2023
  • Front-of-end restaurant staff uses SevenRooms' customer relationship management software.
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    Courtesy of SevenRooms
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    Marriott taps SevenRooms as preferred restaurant technology provider

    The software, which leverages customer data to cultivate stronger relationships with guests, will be rolled out to an additional 8,500 Marriott properties.

    By May 19, 2023
  • A headshot of Iberostar Hotels & Resorts' new CEO, Phil McAveety.
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    Phil McAveety/Scentre Group

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    Phil McAveety joins Iberostar Hotels & Resorts as CEO

    The newly created role is intended to further the company’s expansion strategy following its business alliance with IHG.

    By May 18, 2023
  • New York City skyline
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    StockByM via Getty Images
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    NYC hotel reopens as asylum seeker center

    The reopening of the Roosevelt Hotel will generate revenue for the property owner and give the city a space to offer resources and short-term housing to a rising number of asylum seekers.

    By May 16, 2023
  • Image of Brooklyn Bridge in NYC
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    Eloi_Omella via Getty Images
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    LuxUrban signs deals to operate two hotels in NYC, LA

    The company expands in its largest market, New York City, at a time when tourism and hotel occupancy are on the rise. 

    By May 12, 2023
  • Photo of a holiday vacation room with tourist
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    AdobeStock/boyloso

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    Sponsored by LS Retail, an Aptos Company

    3 ideas hotels can steal from the retail industry

    Hoteliers can use the retail industry as a blueprint to improve guest experiences with technology.

    May 8, 2023
  • Headshot of IHG CEO
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    Retrieved from IHG Hotels & Resorts on May 05, 2023
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    IHG CEO Keith Barr to step down

    Elie Maalouf, currently CEO of the hotel’s Americas business, will assume the role July 1. 

    By May 5, 2023
  • Hotel staff speak with guests at front desk
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    Retrieved from Hilton on April 28, 2023
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    Hilton, HotelKey co-develop cloud-based property management system

    Hilton takes a leap into a new tech era by replacing its legacy system at more than 7,000 properties.

    By April 28, 2023
  • A person making a bed
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    Igor Vershinsky via Getty Images
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    Mews acquires Hotello, furthering North American investment

    The acquisition comes several months after the hospitality tech platform closed a $185 million Series C round and ended 2022 with a 174% growth in revenue.

    By April 17, 2023
  • A composite of a hotel building including EV charger and money.
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    Photo illustration: Shaun Lucas/Industry Dive; Getty Images 

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    Deep Dive

    5 trends shaping hotel strategies in 2023

    As hotels return to levels of business not seen since 2019, they are finding a new world of hospitality with rapid developments in technology, sustainability, business travel and more.

    By Mike Dunphy • April 3, 2023
  • People working in office
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    boggy22 via Getty Images
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    Hotels prioritize commercial strategy, benefit from cross-disciplinary approach

    After the pandemic caused various hotel organizations to rethink their company structures, many are starting to integrate their revenue, sales and marketing teams to boost collaboration – and revenues.

    By March 23, 2023
  • office of Silicon Valley Bank
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    Justin Sullivan/Getty Images via Getty Images
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    Bank failures cause uncertainty for contractors

    The collapses of Silicon Valley Bank and Signature Bank could weaken this year’s outlook for commercial real estate and construction, an economist said.

    By Sebastian Obando • March 16, 2023
  • Attendees walk around the New York Build Expo conference floor.
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    Sebastian Obando/Hotel Dive
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    NYC office, hotel sectors show signs of life

    “New York is back,” but in a way that differs from its pre-pandemic level, a presenter at this week’s New York Build conference said.

    By Sebastian Obando • March 10, 2023
  • Fired man packing his stuff in a box as he cleaning his workplace before leaving the office
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    yacobchuk via Getty Images
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    Workers say they’d return to employers that laid them off respectfully

    Employers that treat workers with empathy during the process may have an easier time finding talent again once pressure subsides.

    By Kathryn Moody • March 3, 2023
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    Scott Olson via Getty Images
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    IRS proposes point-of-sale tip reporting

    Service industry employers that participate in a proposed voluntary IRS tip reporting program could receive protection from liability under rules that define tips as part of an employee’s pay, according to an IRS announcement.

    By Laurel Kalser • Feb. 14, 2023