Operations
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How hotels can prepare for security incidents
Following last week’s shooting of UnitedHealthcare CEO Brian Thompson outside a Hilton, experts reflect on hotels’ role as a backdrop for criminal activity — and how hoteliers can prepare for unlikely scenarios.
By Noelle Mateer • Dec. 9, 2024 -
Resorts World Las Vegas names CEO, forms board of directors
The operator tapped Alex Dixon as CEO and other industry veterans for the board to “strengthen its leadership” amid financial and legal troubles.
By Jenna Walters • Dec. 6, 2024 -
Trendline
Food and beverage
The hotel industry is adapting to changes in food and beverage trends.
By Hotel Dive staff -
MGM Resorts names chief content, hospitality and development officer
The resort operator promoted Ari Kastrati to the role, in which he will oversee global design and development and sports and entertainment partnerships.
By Jenna Walters • Dec. 5, 2024 -
Hotel Tech-in: An ROI calculator for green renovations
Hotels often need to make a business case for retrofits and renovations that would reduce their emissions. Schneider Electric designed a calculator to make it easier for them to do that.
By Noelle Mateer • Nov. 26, 2024 -
Driftwood Hospitality Management appoints execs to specialized leadership roles
The hotel management company appointed a chief operating officer, a chief strategy officer and a vice president of operations following the creation of specialized divisions.
By Noelle Mateer • Nov. 22, 2024 -
Marriott lays off workers amid larger organizational restructuring
Marriott cut 833 employees, which online forum users say “decimated” select departments, amid a companywide process to enhance efficiency.
By Jenna Walters • Updated Nov. 18, 2024 -
Peachtree partners with Group 10 for Detroit-area hotel management
The agreement adds 14 Marriott, Hilton and IHG properties to Peachtree Group’s portfolio of third-party-managed hotels.
By Noelle Mateer • Nov. 7, 2024 -
Top travel, development trends that drove hotel companies’ Q3 results
In the third quarter of 2024, companies posted RevPAR increases driven by group business and pipeline growth bolstered by demand for conversions.
By Jenna Walters • Nov. 6, 2024 -
PM Hotel Group, Sightline Hospitality merge
The strategic merger adds 22 open or soon-to-open properties to PM’s portfolio and deepens the company’s lifestyle and experiential travel offerings.
By Noelle Mateer • Nov. 6, 2024 -
Wynn’s Las Vegas operating revenues down, despite ‘healthy’ luxury demand
Demand from high-end consumers in Las Vegas drove solid non-gaming performance in the third quarter, which had “very tough year-over-year comps,” per CEO Craig Billings.
By Jenna Walters • Nov. 5, 2024 -
Choice Hotels pipeline reaches record high in Q3
The company’s system size also grew year over year in the quarter, driven by conversions and upscale openings for its Radisson Americas portfolio.
By Jenna Walters • Nov. 4, 2024 -
Top hospitality industry takeaways from 2024’s Lodging Conference
At the annual event in Phoenix, hotel industry leaders shared the opportunities and challenges facing the sector and forecasted what will drive hospitality growth in 2025.
By Jenna Walters • Oct. 31, 2024 -
Despite Q3 declines, Caesars optimistic about Las Vegas group business
The operator also expects its recently opened $435 million New Orleans resort to drive results for its regional segment, according to CEO Tom Reeg.
By Jenna Walters • Oct. 30, 2024 -
Hotel Tech-in: The massage robots joining luxury hotel spas
Aescape is making massages more accessible, and scheduling more flexible, for wellness-minded travelers — even in properties with fully staffed spas.
By Noelle Mateer • Oct. 30, 2024 -
Opinion
How to harness data to create personalized hotel stays
Data-driven insights can help hotels anticipate guests' needs to create unique and memorable stays.
By Adam Ortman • Oct. 25, 2024 -
Safe Hotels Act passed by New York City Council
The controversial legislation — condemned by national hotel owners associations, but applauded by local unions — requires hotels to have a license to operate in NYC.
By Jenna Walters • Oct. 23, 2024 -
Q&A
What’s the future of extended stay? Choice Hotels leader weighs in
As Choice opens its 500th extended stay property, VP Matt McElhare shares what markets and segments are poised for future growth and how leveraging technology will set brands apart.
By Jenna Walters • Oct. 23, 2024 -
5 ways hoteliers can prepare for extreme weather
In the wake of deadly Hurricanes Milton and Helene, Hotel Dive spoke to Remington Hospitality’s Robert Carl about how hotels can prepare for storms and assist in a community’s recovery.
By Noelle Mateer • Oct. 14, 2024 -
5 tips for businesses filing hurricane-related insurance claims
With Hurricanes Helene and Milton estimated to have cost tens of billions of dollars in damage, it’s important for businesses to carefully document the impact when filing insurance claims.
By Maura Webber Sadovi • Oct. 11, 2024 -
‘They work us like machines’: Debate over NYC’s Safe Hotels Act continues
At a city council hearing, hotel industry advocates voiced opposition to the act’s limits on subcontracted labor, while hotel employees said it could improve difficult working conditions.
By Noelle Mateer • Oct. 10, 2024 -
Oracle Cloud to handle property management for over 1,000 Hyatt locations
Hyatt will migrate property management functions for the bulk of its hotel and resort portfolio from Oracle Opera V5 to a cloud-based platform, the hospitality company said.
By Brian Martucci • Oct. 9, 2024 -
Disney World, Universal waive hotel cancellation fees amid hurricane prep
The Florida resorts are closely monitoring Hurricane Milton, which is expected to hit the Orlando, Florida, area on Wednesday.
By Noelle Mateer • Updated Oct. 9, 2024 -
BWH Hotels names former retail industry exec chief technology officer
Reporting to CEO Larry Cuculic, Bill Ryan will oversee the hospitality company’s technology management team, guiding its digital strategy and transformation.
By Jenna Walters • Oct. 2, 2024 -
From lotions to linens: How hotel marketplaces can boost guest loyalty
Advanced data analytics makes it easier for hotels to sell in-room products and win repeat customers.
By Shefali Kapadia • Sept. 26, 2024 -
Q&A
Head of reservation platform Tock on untapped potential in hotel experiential space
Matthew Tucker shares why Tock, typically used for restaurant reservations, is investing in a hospitality platform that helps hotels drive revenue via experiences.
By Jenna Walters • Sept. 20, 2024