Operations


  • Pedestrians walk and stand on the sidewalk outside New York Hilton Midtown.
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    Spencer Platt via Getty Images
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    How hotels can prepare for security incidents

    Following last week’s shooting of UnitedHealthcare CEO Brian Thompson outside a Hilton, experts reflect on hotels’ role as a backdrop for criminal activity — and how hoteliers can prepare for unlikely scenarios.

    By Dec. 9, 2024
  • The exterior of Resorts World Las Vegas along the Las Vegas Strip.
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    Courtesy of Resorts World Las Vegas
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    Resorts World Las Vegas names CEO, forms board of directors

    The operator tapped Alex Dixon as CEO and other industry veterans for the board to “strengthen its leadership” amid financial and legal troubles.

    By Dec. 6, 2024
  • Two chefs smiling and cooking in a restaurant kitchen. Explore the Trendline
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    RgStudio via Getty Images
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    Trendline

    Food and beverage

    The hotel industry is adapting to changes in food and beverage trends. 

    By Hotel Dive staff
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts names chief content, hospitality and development officer

    The resort operator promoted Ari Kastrati to the role, in which he will oversee global design and development and sports and entertainment partnerships. 

    By Dec. 5, 2024
  • A view of business towers with a green, lush tree in front.
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    Chunyip Wong via Getty Images
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    Hotel Tech-in: An ROI calculator for green renovations

    Hotels often need to make a business case for retrofits and renovations that would reduce their emissions. Schneider Electric designed a calculator to make it easier for them to do that.

    By Nov. 26, 2024
  • The exterior of the Springhill Suites Fairfax Fair Oaks.
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    Courtesy of Marriott International
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    Driftwood Hospitality Management appoints execs to specialized leadership roles

    The hotel management company appointed a chief operating officer, a chief strategy officer and a vice president of operations following the creation of specialized divisions.

    By Nov. 22, 2024
  • The logo of a Marriott hotel
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    Brandon Bell/Getty Images via Getty Images
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    Marriott lays off workers amid larger organizational restructuring

    Marriott cut 833 employees, which online forum users say “decimated” select departments, amid a companywide process to enhance efficiency.

    By Updated Nov. 18, 2024
  • The exterior of AC Hotel by Marriott in Park City, Utah.
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    Courtesy of Peachtree Group
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    Peachtree partners with Group 10 for Detroit-area hotel management

    The agreement adds 14 Marriott, Hilton and IHG properties to Peachtree Group’s portfolio of third-party-managed hotels.

    By Nov. 7, 2024
  • People sitting in hotel lobby
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    EXTREME-PHOTOGRAPHER via Getty Images
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    Top travel, development trends that drove hotel companies’ Q3 results

    In the third quarter of 2024, companies posted RevPAR increases driven by group business and pipeline growth bolstered by demand for conversions.

    By Nov. 6, 2024
  • An aerial view of people on yellow couches in a lobby.
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    Courtesy of Hilton
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    PM Hotel Group, Sightline Hospitality merge

    The strategic merger adds 22 open or soon-to-open properties to PM’s portfolio and deepens the company’s lifestyle and experiential travel offerings.

    By Nov. 6, 2024
  • An exterior image of a hotel
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    Ethan Miller via Getty Images
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    Wynn’s Las Vegas operating revenues down, despite ‘healthy’ luxury demand

    Demand from high-end consumers in Las Vegas drove solid non-gaming performance in the third quarter, which had “very tough year-over-year comps,” per CEO Craig Billings.

    By Nov. 5, 2024
  • Choice Hotels International headquarters at the Pike & Rose development in North Bethesda, Maryland.
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    Courtesy of Choice Hotels International
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    Choice Hotels pipeline reaches record high in Q3

    The company’s system size also grew year over year in the quarter, driven by conversions and upscale openings for its Radisson Americas portfolio.

    By Nov. 4, 2024
  • Hospitality leaders shared the top trends driving growth across the industry at this year's Lodging Conference in Phoenix.
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    Jenna Walters/Hotel Dive
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    Top hospitality industry takeaways from 2024’s Lodging Conference

    At the annual event in Phoenix, hotel industry leaders shared the opportunities and challenges facing the sector and forecasted what will drive hospitality growth in 2025.

    By Oct. 31, 2024
  • algorithmic pricing,  Cendyn, Caesars, DOJ
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    travelview via Getty Images
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    Despite Q3 declines, Caesars optimistic about Las Vegas group business

    The operator also expects its recently opened $435 million New Orleans resort to drive results for its regional segment, according to CEO Tom Reeg.

    By Oct. 30, 2024
  • Robotic massage arms beside a blue massage table.
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    Retrieved from Four Seasons Resort Orlando at Walt Disney World on October 30, 2024
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    Hotel Tech-in: The massage robots joining luxury hotel spas

    Aescape is making massages more accessible, and scheduling more flexible, for wellness-minded travelers — even in properties with fully staffed spas.

    By Oct. 30, 2024
  • Hotel receptionist helping a couple of guests in check-in process
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    Anchiy via Getty Images
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    Opinion

    How to harness data to create personalized hotel stays

    Data-driven insights can help hotels anticipate guests' needs to create unique and memorable stays.

    By Adam Ortman • Oct. 25, 2024
  • A skyline of New York City
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    TomasSereda via Getty Images
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    Safe Hotels Act passed by New York City Council

    The controversial legislation — condemned by national hotel owners associations, but applauded by local unions — requires hotels to have a license to operate in NYC.

    By Oct. 23, 2024
  • Choice Hotels International debuted its 500th extended stay hotel in Glendale, Arizona.
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    Courtesy of Choice Hotels International
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    Q&A

    What’s the future of extended stay? Choice Hotels leader weighs in

    As Choice opens its 500th extended stay property, VP Matt McElhare shares what markets and segments are poised for future growth and how leveraging technology will set brands apart.

    By Oct. 23, 2024
  • A hotel pool on the beach filled with debris.
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    Spencer Platt via Getty Images
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    5 ways hoteliers can prepare for extreme weather

    In the wake of deadly Hurricanes Milton and Helene, Hotel Dive spoke to Remington Hospitality’s Robert Carl about how hotels can prepare for storms and assist in a community’s recovery. 

    By Oct. 14, 2024
  • An aerial view of flooding from Hurricane Helene.
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    Mario Tama via Getty Images
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    5 tips for businesses filing hurricane-related insurance claims

    With Hurricanes Helene and Milton estimated to have cost tens of billions of dollars in damage, it’s important for businesses to carefully document the impact when filing insurance claims.

    By Maura Webber Sadovi • Oct. 11, 2024
  • A speaker at a podium that reads "SAVE OUR JOBS!" in front of a crowd of people on steps.
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    Courtesy of American Hotel & Lodging Association
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    ‘They work us like machines’: Debate over NYC’s Safe Hotels Act continues

    At a city council hearing, hotel industry advocates voiced opposition to the act’s limits on subcontracted labor, while hotel employees said it could improve difficult working conditions.

    By Oct. 10, 2024
  • The Hyatt Regency Washington on Capitol Hill is seen on August 21, 2024 in Washington, DC.
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    Anna Rose Layden via Getty Images
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    Oracle Cloud to handle property management for over 1,000 Hyatt locations

    Hyatt will migrate property management functions for the bulk of its hotel and resort portfolio from Oracle Opera V5 to a cloud-based platform, the hospitality company said.

    By Brian Martucci • Oct. 9, 2024
  • Cars on a crowded highway.
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    Spencer Platt via Getty Images
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    Disney World, Universal waive hotel cancellation fees amid hurricane prep

    The Florida resorts are closely monitoring Hurricane Milton, which is expected to hit the Orlando, Florida, area on Wednesday.

    By Updated Oct. 9, 2024
  • BWH Hotels appointed Bill Ryan as senior vice president and chief technology officer.
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    Courtesy of BWH Hotels
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    BWH Hotels names former retail industry exec chief technology officer

    Reporting to CEO Larry Cuculic, Bill Ryan will oversee the hospitality company’s technology management team, guiding its digital strategy and transformation.

    By Oct. 2, 2024
  • Two white robes and two pairs of white slippers.
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    Courtesy of Kempinski
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    From lotions to linens: How hotel marketplaces can boost guest loyalty

    Advanced data analytics makes it easier for hotels to sell in-room products and win repeat customers.

    By Shefali Kapadia • Sept. 26, 2024
  • A woman checks into a hotel at the front desk.
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    PixelsEffect via Getty Images
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    Q&A

    Head of reservation platform Tock on untapped potential in hotel experiential space

    Matthew Tucker shares why Tock, typically used for restaurant reservations, is investing in a hospitality platform that helps hotels drive revenue via experiences.

    By Sept. 20, 2024