Operations


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    Guest satisfaction is up at branded hotels: report

    JD Power found that while guest rooms are largely driving an improved guest experience at hotels managed by third parties, lobbies and other common areas remain an opportunity.

    By Sept. 8, 2026
  • A rendering of a large building in Chicago with the word "Bally's" emblazoned on the side in red, over a river.
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    Courtesy of HKS
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    Bally’s CFO resigns weeks after going concern warning

    To boost its liquidity, the casino operator said in August that it was exploring selling assets, an equity sale and debt financings.

    By Maura Webber Sadovi • Sept. 4, 2026
  • An Airbnb room rental featuring a bed with decorative pillows and artwork hanging above.
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    Courtesy of Airbnb
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    Airbnb names Pepijn Rijvers chief business officer

    The former Tripadvisor and Booking.com leader succeeds Dave Stephenson as Airbnb furthers its hotel strategy.

    By Sept. 2, 2026
  • The exterior of Resorts World Las Vegas along the Las Vegas Strip.
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    Courtesy of Resorts World Las Vegas
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    Hotel Tech-in: The AI-powered system optimizing Resorts World’s central utility plant

    Johnson Controls claims its Metasys and OpenBlue technology has saved the Las Vegas resort $110,000 in annual energy costs.

    By Aug. 28, 2026
  • Inside of a guestroom
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    Courtesy of Meyer Jabara
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    Column

    Lodging Lowdown: LivAway Suites expands to Alabama, Meyer Jabara adds first university hotel

    Plus, Davidson Hospitality Group debuted its GM Edge program, a leadership initiative designed to “drive operational excellence.”

    By Aug. 21, 2026
  • Hotel affected by weather-related event
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    Mario Tama via Getty Images
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    Opinion

    How hotels can prepare for hurricane season

    Annual property inspections can help hotels identify weather-related maintenance issues before they become costly losses, writes a senior director at an insurance research company.

    By Ross Haigler • Aug. 13, 2026
  • Hotel in Las Vegas
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    Courtesy of Handwritten Collection
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    Column

    Lodging Lowdown: Accor debuts in Las Vegas with Treasure Island, Potomac Hotel joins Marriott’s Autograph Collection

    Plus, Crestline Hotels & Resorts has been selected to manage a dual-branded Marriott property near Vail, Colorado, with access to skiing.

    By Aug. 7, 2026
  • Exterior of Residence Inn by Marriott
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    Courtesy of Noble Investment Group
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    Opinion

    4 trends reshaping the 2026 hospitality investment market

    The first half of 2026 delivered some surprises that could present compelling opportunities for investors who can move quickly, per the co-founder of a real estate investment firm.

    By Russ Flicker • Aug. 3, 2026
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    Courtesy of Viceroy Hotels & Residences
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    Lodging Lowdown: Viceroy Hotels to debut NYC flagship, Radisson launches app on ChatGPT

    Plus, Remington Hospitality added a soon-to-be Hyatt Regency in San Diego to its portfolio, and Langham Hospitality Group named a new chief operating officer.

    By July 31, 2026
  • Exterior of the Foreside Inn hotel
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    Permission granted by Kevin Edge Photography
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    Hotel Tech-in: The boutique hotel in Maine operating without a front desk

    The hotel’s “remote concierge” concept helps eliminate overhead costs for smaller properties and provides 24/7 guest support remotely thanks to technology.

    By July 29, 2026
  • The exterior of a hotel shows a Hilton logo.
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    Getty Images
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    Hilton reported Q2 RevPAR gains, raises full-year forecast

    During an earnings call, CEO Chris Nassetta touted strengthening demand trends and highlighted a record number of signings that expanded Hilton’s development pipeline.

    By July 28, 2026
  • Pictured is a hotel room in San Antonio
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    Courtesy of Hilton
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    Hospitality industry leaders’ top tips for adapting to the 2026 hotel landscape

    During the first half of the year, experts shared advice on hotel design, technology, personalization and more.

    By July 21, 2026
  • A rendering shows The Rumor Hotel, a Tribute Portfolio Hotel in Ogden, Utah.
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    Courtesy of J.Fisher Companies
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    Opinion

    What hoteliers should know about the evolving role of branding

    Thoughtful and authentic hotel branding is a key component in driving ROI for owners and encouraging guests to return, writes one branding expert.

    By Gustavo Neri • July 20, 2026
  • Room service waiter giving tray to smiling woman
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    Jupiterimages via Getty Images
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    Sponsored by Amazon Business

    How to build a more resilient hospitality procurement strategy

    A step-by-step approach to smarter sourcing, supplier management, and cost control.

    July 20, 2026
  • Hotel Yountville
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    Courtesy of Peregrine Hospitality
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    Lodging Lowdown: Travel + Leisure Co. makes pair of acquisitions, Peregrine grows presence in Napa Valley

    Plus Spire Hospitality appoints a new CEO to drive operational and data initiatives.

    By July 16, 2026
  • Spa in a hotel
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    Courtesy of Hilton
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    Hilton, ResortPass expand partnership as consumers seek flexible wellness

    Hilton renewed its agreement with the day-pass provider to scale access to health and wellness offerings across its properties.

    By July 15, 2026
  • A man on a digital tablet for booking, planning and accommodation management while working at hotel front desk
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    Getty Images
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    4 notable interviews about AI in hospitality from H1 2026

    During the first half of the year, Hotel Dive sat down with hotel executives and tech leaders to discuss the evolving role of artificial intelligence in hospitality.

    By July 14, 2026
  • Man on wheelchair going to the toilet not adapted for disability person.
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    Getty Images
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    How accessibility features can help hotels win guests in an aging America

    Ensuring an accessible stay is a key way for hotels to attract older adults, who tend to spend more and remain loyal.

    By Michael Brady • July 10, 2026
  • Rendering of a hotel
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    Courtesy of Nell Hotels
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    Lodging Lowdown: Choice Hotels taps AI leader to board, Aspen Hospitality launches luxury Nell Hotels brand

    Plus, two hotel management companies merged, and a real estate investment firm nabbed an eight-property portfolio.

    By , July 10, 2026
  • TechForce Robotics' TIM-E robot in a hotel.
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    Retrieved from TechForce Robotics on February 25, 2026
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    6 emerging hotel tech solutions that impacted hospitality in H1 2026

    From back-of-house robot assistants to artificial intelligence-powered HVAC systems, these technologies are having an influence on the industry.

    By July 9, 2026
  • A image of Mews Founder Richard Valtr and CEO Matt Welle
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    Courtesy of Mews
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    Mews lays off 15% of staff in pivot to ‘AI-native’ future

    The decision was a “difficult” one and is reflective of the current AI landscape in hospitality, founder Richard Valtr shared on LinkedIn.

    By July 8, 2026
  • A colorful sign reads "Official Sticker Collection, World Cup 2026" in a sports stadium.
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    Dave Kotinsky via Getty Images
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    Hotels in World Cup host cities exceed initial RevPAR forecast

    CoStar data through June 27 shows that hotels in U.S. host cities have averaged RevPAR gains “well above 20%,” surpassing the group’s initial projection of 13%, per analyst Didio Pequeno.

    By July 6, 2026
  • Inside of a hotel room
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    Courtesy of Chambers Hotel
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    Chambers Hotel New York reopens in Midtown as independent operation

    Following a brief period as a Sonder property, the hotel returns to its original identity as a bespoke, art-forward destination.

    By June 29, 2026
  • Rendering of a hotel
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    Courtesy of Hilton
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    Lodging Lowdown: Dual-branded Hilton comes to Colorado, Hyatt launches developer financing program

    Plus, Aimbridge Hospitality has launched an enterprise platform to drive “operational excellence,” and Hilton opened its second Tempo hotel in Nashville. 

    By , June 26, 2026
  • Two blue chairs in the corner of a hotel room.
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    Courtesy of Marriott International
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    Hotel deal activity slows, with capital focusing on luxury, wellness

    Buyers are focused on the upper end of the market, with upscale, upper upscale and luxury assets comprising 73% of deals over the last six months, per PwC’s U.S. midyear outlook.

    By June 25, 2026