Operations

  • A headshot of Kirk Pederson.
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    Courtesy of PM Hotel Group
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    PM Hotel Group names Kirk Pederson chief operating officer

    Pederson takes on the role after most recently serving as president of Sightline Hospitality, which merged with PM Hotel Group in 2024.

    By • March 6, 2026
  • A person checks in at a hotel desk.
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    Getty Images
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    Hoteliers are at an AI inflection point. Could big brands help?

    Hotel owners are embracing artificial intelligence more than ever, but are also in need of greater guidance around adoption and how to drive returns, a Wyndham report highlights.

    By • March 6, 2026
  • Hotel in Las Vegas
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    Courtesy of Circa Resort & Casino
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    Las Vegas hotels launch exchange rate promotion to entice Canadian travelers

    The “At Par” campaign, which aims to boost trips from Canada by providing US$1 for every CA$1 spent, drew more than 15,000 visitors and 2,700 bookings in its first month.

    By • March 4, 2026
  • An exterior image of the pool area at The Lodge at Tiburon in California.
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    Retrieved from The Lodge at Tiburon on March 04, 2026
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    Peregrine Hospitality expands in Northern California amid targeted growth

    The hotel management company acquired The Lodge at Tiburon and Toll House Hotel as it focuses on drive-to leisure markets with multifaceted demand drivers, said CEO Greg Kennealey.

    By • March 4, 2026
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    Courtesy of Westgate Resorts
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    Westgate Resorts names new COO

    Longtime executive Jared Saft played a key role in the addition of VI Resorts and Westgate’s strategic partnership with Choice Hotels.

    By • March 2, 2026
  • A headshot of Paul Eckert.
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    Courtesy of Trailborn
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    Trailborn Hotels & Resorts taps chief operations officer amid expansion

    Paul Eckert joins the outdoor hospitality brand, which entered into a partnership with Marriott in 2024, as it plans for openings in Wyoming and California.

    By • Feb. 26, 2026
  • Daniel del Olmo
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    Permission granted by Sage Hospitality Group
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    Sage Hospitality names new CEO

    The appointment of Daniel del Olmo “reflects years of disciplined planning and leadership development,” per co-founder Zack Neumeyer.

    By • Feb. 25, 2026
  • Choice Hotels International headquarters at the Pike & Rose development in North Bethesda, Maryland.
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    Courtesy of Choice Hotels International
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    Global markets ‘key’ to Choice Hotels’ growth as US RevPAR down in Q4

    Dampened domestic travel demand could get a boost from anticipated tax relief for middle-income families as well as major events in 2026, per CEO Pacious.

    By • Feb. 19, 2026
  • The Venetian Resort will undergo a $1.5 billion renovation.
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    Courtesy of The Venetian Resort
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    Opinion

    How to build hotel F&B strategies that maximize traffic and profitability

    Bringing a sense of character, careful layouts and smart staffing to food and beverage operations can help drive hotel profitability, writes the founder of a hospitality architecture and design firm.

    By Alexis Readinger • Feb. 12, 2026
  • Guests check in with the front desk in a hotel lobby
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    Getty Images
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    Hotel industry forecast 2026: Technology, development, labor and more

    Hospitality experts share the top trends that will impact hotels this year, including a growing wealth bifurcation, AI advancements and brand proliferation. 

    By • Jan. 30, 2026
  • A headshot of Heather Stege.
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    Courtesy of Peregrine Hospitality
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    Peregrine Hospitality appoints chief operating officer

    Heather Stege's appointment is part of a wider C-suite expansion following the company's rebrand last year.

    By • Jan. 22, 2026
  • Travelers check into a hotel.
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    Getty Images
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    Deep Dive

    Top 5 hospitality industry trends to watch in 2026

    Luxury travelers and major eventgoers are slated to drive hotel demand this year, while rising labor costs and advancements in artificial intelligence could shift hospitality operations.

    By Jenna Graber, Lara Ewen and Jen A. Miller • Jan. 7, 2026
  • An image of Hyatt's Alila Mayakoba
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    Courtesy of Hyatt
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    Top hospitality industry executive appointments of Q4 2025

    Hyatt, Sonesta and others named new C-suite leaders in the last months of the year to drive operational changes, portfolio growth and brand strategy.

    By • Jan. 5, 2026
  • An image of a hotel room at Hyatt Regency Times Square.
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    Courtesy of Hyatt
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    10 impactful hospitality executive interviews from 2025

    C-suite execs from Hyatt, Marriott and Choice Hotels gave insights into technology and development trends, while brand leaders and owners shed light on operations and performance.

    By • Dec. 19, 2025
  • Marriott added Sonder's portfolio of more than 9,000 rooms to its system in 2024.
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    Courtesy of Sonder
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    Sonder properties up for leasehold interest after company’s bankruptcy

    The assets span major U.S. urban markets, including New York, Los Angeles and Chicago, across 17 states, according to investment and advisory firm Gordon Brothers.

    By • Updated Dec. 19, 2025
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    Getty Images
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    Ashford Inc. names new president, chief operating officer

    Hector Sanchez was previously CEO of Ashford Inc. subsidiary Premier, while Eric Batis was most recently the asset management firm’s executive vice president of operations.

    By Lara Ewen • Nov. 26, 2025
  • An exterior image of Hillsboro Beach Resort by Kasa.
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    Retrieved from Kasa on November 21, 2025
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    Kasa CEO on Sonder’s fatal flaw, property takeover after collapse

    Apart-hotel company Kasa is slated to add several Sonder properties following its abrupt wind-down, which CEO Roman Pedan says resulted, in part, from Sonder’s master-lease operating approach.

    By • Nov. 21, 2025
  • A customer uses their phone on the couch.
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    Getty Images
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    Opinion

    How conversational AI is reshaping the hotel guest experience

    Conversational AI tools can help reduce stress, boost guest satisfaction and increase loyalty and referral rates, according to Infobip’s Ethan Gustav.

    By Ethan Gustav • Nov. 12, 2025
  • Marriott added Sonder's portfolio of more than 9,000 rooms to its system in 2024.
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    Courtesy of Sonder
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    Marriott terminates licensing agreement with Sonder

    The deal “is no longer in effect due to Sonder’s default,” according to a Marriott news release.

    By • Nov. 10, 2025
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts revenue dragged down by continuing losses in Las Vegas

    Growth in China and from its digital division helped stem Q3 losses as the company looks to fourth-quarter stabilization following the divestment of its Northfield Park operations.

    By Lara Ewen • Oct. 30, 2025
  • The exterior of Delano SoHo New York with the New York City skyline in the background.
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    Courtesy of Ennismore
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    Accor confirms potential Ennismore IPO: earnings report

    The France-based company also posted strong RevPAR gains in the Americas in the third quarter, which buoyed its otherwise sluggish Premium, Midscale and Economy division.

    By Lara Ewen • Oct. 27, 2025
  • A screen at The Lodging Conference
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    Jenna Graber, Hotel Dive

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    A pulse check on US hotel performance in a challenged economy

    At the 2025 Lodging Conference, executives and economists shared “a tale of two industries,” where economic turmoil affects different hotel consumer groups in starkly different ways.

    By • Oct. 9, 2025
  • A stage at The Lodging Conference.
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    Jenna Graber, Hotel Dive

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    Is hotel development healthy? Execs give temperature check at Lodging Conference

    Chief development officers from Hilton, Wyndham, Choice and more talk the impact of economic uncertainty on hotel projects and the top portfolio growth opportunities.

    By • Oct. 7, 2025
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    Getty Images
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    Top hospitality industry executive appointments, departures in Q3

    New heads of investment, development, operations and commercial strategy were named, while a few leaders announced their exits.

    By • Oct. 6, 2025
  • The lobby of the hotel features a golden clock.
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    Courtesy of Hilton
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    Opinion

    How heritage hotels can balance legacy with relevance

    Hotel brands should honor their heritage, but they also need to evolve to stay relevant to modern travelers.

    By Philipp Mirow • Oct. 3, 2025