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How hotels are leveraging novel technology

Hotels have been investing in technologies to improve everything from the guest experience to revenue management to staff operations. With the advent of generative AI tools such as ChatGPT, hotels have the opportunity to bring more personalized choices and better customer service to guests.

included in this trendline
  • Wyndham CIO on how mobile tipping can boost guest satisfaction
  • Staffing app matches hotels, workers amid labor shortage
  • The robot butlers taking over hotel deliveries
Our Trendlines go deep on the biggest trends. These special reports, produced by our team of award-winning journalists, help business leaders understand how their industries are changing.
Davide Savenije Editor-in-Chief at Industry Dive.