Why the hotel industry needs to overhaul its approach to cancellation policies

The booking journey isn’t over once a guest clicks “book.” Rather, it’s the moment hoteliers should begin to deepen their interactions with guests.

By Frank Reeves • March 11, 2024

AHLA President and CEO William ‘Chip’ Rogers resigns

Kevin Carey will take over as interim president and CEO while continuing in his role as senior executive vice president and COO.

By Jenna Graber • Updated March 6, 2024

Loews Minneapolis Hotel rebranded to Hilton following sale

New owner and management company Marcus Hotels & Resorts will immediately convert the property to The Lofton Hotel under lifestyle brand Tapestry Collection by Hilton.

By Jenna Graber • March 4, 2024

Maui wildfires negatively affect Marriott Vacations Worldwide Q4 results

Vacation ownership sales declined when compared to the same quarter of 2022, which the company attributes to August wildfires and “a challenging year.”

By Noelle Mateer • Feb. 23, 2024

4 ways hoteliers can optimize loyalty

Hotel loyalty programs are not just a tool for customer retention — they are a strategic asset that can significantly contribute to RevPAR.

By Mo Chaar • Feb. 12, 2024

Aimbridge Hospitality restructures to streamline US operations

The hotel management company will create a dedicated owner relations team and two focused operating divisions led by company executives.

By Jenna Graber • Feb. 7, 2024

Hotel Tech-in: The AI-powered bedbug detection coming for US hotels

New funding and a partnership with Philadelphia-based MachineQ will bring U.K. startup Spotta’s bedbug-fighting technology to more hotels in the U.S.

By Noelle Mateer • Jan. 31, 2024

Hotel industry forecast 2024: development, F&B, technology and more

Leaders in the hospitality industry shared with Hotel Dive what trends will drive progress at hotels this year, impacting everything from on-site amenities to hotel workforce management.

By Noelle Mateer • Jan. 30, 2024

Hilton launches Unlocking Doors program for aspiring hotel owners

The initiative will offer potential owners educational programs, networking opportunities and access to affordable capital, one of hotel ownership’s biggest barriers to entry.

By Noelle Mateer • Jan. 26, 2024

Hilton launches food and beverage consultancy

Stir Creative Collective will develop original F&B concepts and brands for Hilton’s affiliated partners and independent hotel operators.

By Noelle Mateer • Jan. 22, 2024

Hard Rock names new senior vice president of hotel operations

Thirty-year industry veteran John Rees will oversee operations across the company’s 37-property hotel portfolio.

By Jenna Graber • Jan. 4, 2024

Red Roof claims cybersecurity incident did not involve guest data

The hotel company experienced a ransomware attack in September that targeted personal data.

By Jenna Graber • Dec. 11, 2023

4 strategies to boost hotel staff engagement during the holiday travel season

An engaged staff is key to guest satisfaction. With hotel workers stretched thin during the busy period, prioritizing employee engagement is more important than ever, writes Rachael Ricketts of Medallia.

By Rachael Ricketts • Dec. 8, 2023

Hyatt’s global president of operations exits

Chuck Floyd will retire in 2024, following 40 years of management and leadership work at the hotel company.

By Jenna Graber • Dec. 5, 2023

How rethinking hotel housekeeping can help address the worker shortage

Hoteliers can better attract and retain staff by leveraging technology, offering job flexibility, building career pathways and hiring more broadly.

By John Dorer and David Yurkofsky • Nov. 27, 2023

Tech adoption, profit optimization among top hospitality trends for 2024: report

Hotel leaders will focus on optimizing profit, not just revenue, in the new year, according to a recent IDeaS survey.

By Michele Laufik • Nov. 27, 2023

How hoteliers can hire and train workers for the busy holiday season

Hospitality staffing experts share need-to-know tips for hotel managers to attract and retain workers amid the influx of holiday guests.

By Jenna Graber • Nov. 2, 2023

Hotel Tech-in: Software that reunites guests with missing belongings

In the age of “revenge travel,” guests are leaving more and more items behind at hotels. One company has a solution.

By Noelle Mateer • Oct. 31, 2023

Hotels will promote ‘moments of awe’ and connection in 2024: report

Travelers will seek transformational and out-of-the-ordinary experiences, Design Hotels’ inaugural Further Forecast found.

By Michele Laufik • Oct. 30, 2023

Hilton launches digital tools aimed at small-, medium-sized businesses

Small and medium enterprises represent roughly 85% of the company’s total business transient guests. 

By Noelle Mateer • Oct. 17, 2023

Make contactless check-in frictionless, not frustrating

Is your contactless check-in process improving the guest experience or making a bad first impression? Find out how check-in kiosks can make a better self-check-in experience as a standalone solution or in conjunction with mobile.

Oct. 16, 2023

Couple files wrongful death lawsuit against Hyatt after toddler falls from balcony

An attorney tells Hotel Dive that U.S. hotel corporations should be responsible for safety standards across all their properties — regardless of location.

By Noelle Mateer • Oct. 11, 2023

8 hotel conferences to attend in 2024

From innovative hotel marketing strategies and technology developments to staffing solutions and sustainability initiatives, there is no shortage of hospitality industry trends for hoteliers to discuss at these top hospitality events.

By Jenna Graber • Updated June 10, 2024

MGM Resorts’ Las Vegas area operations to take $100M hit from cyberattack

The Bellagio and Mandalay Bay casino operator said hotel occupancies are down and certain customer data up to March 2019 was stolen. 

By David Jones • Oct. 6, 2023

Hotel asset managers ‘optimistic’ despite labor, demand concerns

Roughly 60% of hotel asset managers think RevPAR will return to 2019 levels across the U.S. next year, according to a Hospitality Asset Managers Association survey.

By Michele Laufik • Oct. 6, 2023