Technology: Page 8


  • Hotel staff speak with guests at front desk
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    Retrieved from Hilton on April 28, 2023
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    Hilton, HotelKey co-develop cloud-based property management system

    Hilton takes a leap into a new tech era by replacing its legacy system at more than 7,000 properties.

    By April 28, 2023
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    David Paul Morris / Stringer via Getty Images
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    Google ad revenue slides again as platform’s dominance is challenged

    Search saw a slight uptick in revenue thanks to healthy demand from the travel and retail verticals.

    By Peter Adams • April 27, 2023
  • Exterior of Building with Choice Hotel logo
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    Retrieved from Choice Hotels International on April 06, 2023
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    Choice Hotels partners with Groups360 for small group bookings

    The hotel’s integration of Groups360’s GroupSync technology will allow event planners to shop and book small group event space and guest rooms more efficiently.

    By April 27, 2023
  • Picture of a cybersecurity lock
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    iStock via Getty Images
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    Data protection becomes a priority as hotels lean into digital transformation

    As hotels continue to adopt digital solutions, they create new potential attack points to entice bad actors.

    By Kelly McSweeney • April 25, 2023
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    Riska via Getty Images
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    HotelPlanner launches loyalty program with ChatGPT integration

    HotelPlanner follows suit with other major travel players like Expedia and Kayak using the technology.

    By April 21, 2023
  • A woman sits at a coffee table looking at a tablet.
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    andresr via Getty Images
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    NCR in recovery as ransomware disrupts widely used point-of-sale system

    In-restaurant purchases are still being processed on NCR Aloha, but other capabilities and business processes remain down, the company said Monday.

    By Matt Kapko • April 20, 2023
  • Guests testing out Radisson's virtual tour technology
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    Permission granted by Radisson
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    Radisson expands digital strategy with virtual tours for guests

    The immersive experiences are part of the hotel brand’s ongoing efforts to drive increased customer engagement and booking conversions.

    By Michele Laufik • April 19, 2023
  • The Google logo is seen on display at the company's headquarters October 18, 2007 in Mountain View, California.
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    Justin Sullivan via Getty Images
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    Google’s latest cookie alternative tests show promise — and loads of caveats

    Shifting to interest-based solutions like the Topics API delivered a “relatively small” impact on performance, but the research parameters were limited.

    By Peter Adams • April 18, 2023
  • Expedia logo
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    Mike Coppola via Getty Images
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    Expedia introduces attribute-based shopping for hotels

    The online travel giant is among the first to introduce ABS at scale, meeting a desire by travelers for price transparency and customization in hotel booking.

    By April 17, 2023
  • A person making a bed
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    Igor Vershinsky via Getty Images
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    Mews acquires Hotello, furthering North American investment

    The acquisition comes several months after the hospitality tech platform closed a $185 million Series C round and ended 2022 with a 174% growth in revenue.

    By April 17, 2023
  • Image of a hotel room
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    Adobe Stock/eskystudio

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    Sponsored by LS Retail, an Aptos Company

    How hotels and resorts can benefit from self-service technology

    Guest demands are changing, but self-service tech can help hoteliers deliver on expectations.

    April 17, 2023
  • Rendering of 5G connectivity
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    SasinParaksa via Getty Images
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    IHG Hotels to expand 5G connectivity in bid to boost franchisee revenue

    In a partnership with 5G LLC, more than 3,800 IHG hotel rooftops will be leased to carriers.

    By April 10, 2023
  • A mural by Phoebe Cornog at 740 W Randolph Street in Chicago’s West Loop as part of Tripadvisor and the San Diego Tourism Authority's "The Sunny Side of Things" campaign.
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    Courtesy of Tripadvisor
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    Tripadvisor pairs AR with street murals to promote San Diego

    The platform partnered with the San Diego Tourism Authority for the effort, which is powered by QR codes and also includes animated GIFs.

    By Aaron Baar • April 7, 2023
  • Crown Towers in Melbourne, Australia
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    Scott Barbour via Getty Images
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    Australia’s Crown Resorts hit in Clop ransomware spree

    The company’s investigation into the attack is ongoing and it’s unable to confirm the type or amount of data potentially compromised.

    By Matt Kapko • April 5, 2023
  • Image of the Resident Soho hotel front listing on Google
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    Retrieved from Google.
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    Google adds swipe function to mobile hotel browsing

    The update allows travelers to easily see inside and around a property ahead of booking.

    By April 4, 2023
  • A composite of a hotel building including EV charger and money.
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    Photo illustration: Shaun Lucas/Industry Dive; Getty Images 

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    Deep Dive

    5 trends shaping hotel strategies in 2023

    As hotels return to levels of business not seen since 2019, they are finding a new world of hospitality with rapid developments in technology, sustainability, business travel and more.

    By Mike Dunphy • April 3, 2023
  • A hand with a variety of environmental icons above it
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    Sakorn Sukkasemsakorn via Getty Images
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    Radisson Blu Mall of America pilots carbon-capture technology

    By installing the CarbinX system, the hotel aims to strengthen its sustainability efforts while also reducing costs.

    By March 31, 2023
  • Money increasing
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    Sakorn Sukkasemsakorn via Getty Images
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    Reeco raises $10M to help hotels fight supply chain woes

    The AI-powered marketplace connects hospitality buyers and suppliers — providing a new, cost-effective way to order and receive products.

    By March 29, 2023
  • ChatGPT on computer screen
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    Leon Neal via Getty Images
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    Expedia, Kayak partner with ChatGPT

    The online travel companies are the first major players in travel to partner with OpenAI’s ChatGPT to facilitate trip planning.

    By March 27, 2023
  • A freelance lawyer checks a mobile app on her phone
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    Ridofranz via Getty Images
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    Operto raises $25M, adds HotelTonight founder to board

    The smart-room technology provider is poised for expansion with fresh funding and the addition of HotelTonight Founder Sam Shank to its board.  

    By Mike Dunphy • March 22, 2023
  • The exterior of a Marriott hotel on February 14, 2023 in Austin, Texas.
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    Brandon Bell via Getty Images
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    Marriott names head of IT with background in sales, revenue

    The hospitality giant promoted Drew Pinto to EVP and chief revenue and technology officer, as part of a broader leadership reorganization.

    By Lindsey Wilkinson • Feb. 27, 2023
  • Business owners can easily register for Business Connect at the self-service website and begin customizing their presence across Apple apps.
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    Retrieved from Apple on January 19, 2023
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    Apple launches Business Connect, names partners as advertising ambitions intensify

    The new feature allows businesses to customize and more quickly update information across Apple platforms including Maps, Messages, Wallet and Siri. 

    By Aaron Baar • Jan. 19, 2023