Hyatt’s latest loyalty play bets on experiences, ancillaries

The hotel company will integrate Way’s technology to improve the guest journey for World of Hyatt members and scale its experiential strategy.

By Jenna Graber • Aug. 26, 2025

Travel Tech Association CEO talks major tourism events, hotel legislation

Laura Chadwick shares how the org is adjusting to a new administration in Washington and why she’s optimistic about the Hotel Fees Transparency Act.

By Noelle Mateer • Aug. 21, 2025

Price lures hotel guests, but CX keeps customers coming back

As more customers shop around, hoteliers need to offer great experiences across channels to keep travelers coming back, Qualtrics says.

By Kristen Doerer • Aug. 21, 2025

Why hotels should adopt a local-first approach

As international tourism numbers slump this year, hotel owners should aim to attract regional guests with dynamic technology and curated experiences.

By Jamey King • Aug. 15, 2025

How a boutique hotel owner rebranded to Hyatt following Standard deal

Hotel Genevieve in Louisville, Kentucky, ditched its Bunkhouse roots for JdV by Hyatt, gaining distribution and loyalty perks as Hyatt fine-tunes its lifestyle growth strategy.

By Jenna Graber • Aug. 14, 2025

Sociable: TikTok launches simplified affiliate program for hotel promotions

Called “TikTok Go,” the program lets creators tag their location to earn commissions.

By Andrew Hutchinson • Aug. 13, 2025

As hotel loyalty programs lose value, could AI come to the rescue?

An Accenture study finds that the perceived value of loyalty schemes is dwindling among consumers. AI could help hotels turn things around.

By Michele Laufik • Aug. 11, 2025

Hotel Tech-in: Event mapping goes 3D

Cvent hopes to change how event planners preview hotel venues. Its acquisition of Prismm may help.

By Noelle Mateer • July 30, 2025

Breaking down silos: Why hotels should consider data collaboration

Data collaboration is transforming how brands anticipate and fulfill guest needs, unlocking deeper personalization and new revenue streams.

By Frederick Stanichev • July 25, 2025

Wyndham, Grubhub partner on food delivery to 6K hotels

Through the collaboration, guests staying across Wyndham’s entire U.S. portfolio will have access to online ordering and added perks like free delivery.

By Jenna Graber • July 18, 2025

7 notable hospitality executive interviews from H1 2025

In the first half of the year, Hotel Dive spoke with hospitality industry leaders from Marriott, Hyatt and more about everything from growth opportunities to successful loyalty strategies.

By Noelle Mateer • July 16, 2025

Hotel room amenities, tech boost guest satisfaction: J.D. Power

Despite record room rates, U.S. hotel guests across every segment feel they are getting a greater value for their stays, thanks in part to in-room features.

By Jenna Graber • July 15, 2025

Hospitality industry leaders’ top tips for navigating 2025

In the first half of this year, pros shared advice on hotel safety, sustainability, design, customer experience and more.

By Jenna Graber • July 14, 2025

6 emerging hotel tech solutions that impacted hospitality in H1 2025

From AI desk agents to germ-detecting hand scanners, these innovations are at the forefront of hotel technology trends.

By Noelle Mateer • July 10, 2025

Hotel Tech-in: The company offering weather guarantees for guests

WeatherPromise pays guests whose trips have been rained out. The company says it encourages more bookings during shoulder seasons.

By Noelle Mateer • June 25, 2025

Using tech to close the guest experience gap

Four ways hotels can help provide frictionless, personalized encounters guests crave.

June 16, 2025

How autonomous retail is transforming hotel profitability, guest experiences

The frictionless upgrade hotels didn’t know they needed—until now.

June 16, 2025

Canary Technologies raises $80M for hospitality AI

The San Francisco-based company said the Series D round will fuel its global expansion, following “significant demand” for artificial intelligence in hotels.

By Noelle Mateer • June 13, 2025

Hotel players bullish on brand opportunities, extended stay

Owners and developers remain optimistic about growing their portfolios over the next five years despite mounting economic uncertainty, per Wyndham’s Hotel Owner Trends Report.

By Jenna Graber • June 6, 2025

How AI-powered CX strategies can better meet guest expectations

It’s no longer just about selling rooms — hospitality brands are now competing on customer experience, and only the fastest, most intuitive service will win.

By Jasmine Walia • June 2, 2025

Hotel Tech-in: The steam technology heating up hotel meals

Swiss food technology company Kitchenless is bringing its steam-heating system to hotel kitchens in the U.S.

By Noelle Mateer • May 27, 2025

Booking CFO leans on AI in push to run ‘tight ship’

The online travel company is looking to slash costs by as much as $450 million by the end of 2027. It aims to reinvest some of the freed-up capital into AI projects.

By Alexei Alexis • May 20, 2025

How hospitality companies can stay ahead of cyberattacks this summer

Hotels are a popular target for cyberattacks, but industry collaboration and intelligence sharing can serve as defense mechanisms.

By Pam Lindemoen • May 19, 2025

Expedia sees AI as the biggest change in experience since mobile

The travel booking company launched a partnership with Instagram that lets users build and book itineraries on the social media platform.

By Bryan Wassel • May 15, 2025

4 ways AI can improve hotel security

Technology is bridging gaps in traditional security systems, giving hoteliers more time to focus on their guests.

By Herman DeBoard • May 12, 2025