Technology

  • An exterior image of New York Marriott Marquis
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    Retrieved from Marriott International on November 24, 2025
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    Hotel Tech-in: The cinematic drone tour showcasing New York Marriott Marquis

    A drone flies through the Times Square hotel’s lobby, rooms and amenity spaces highlighting the guest journey from start to finish.

    By • Nov. 24, 2025
  • Silhouettes of people walking through an airport terminal.
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    Drew Angerer via Getty Images
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    RevPAR dips, a lack of trips, Sonder’s slip and more from Q3 earnings

    Despite widespread U.S. RevPAR declines amid travel turbulence, hotel CEOs are optimistic about the luxury segment, conversions and artificial intelligence.

    By • Nov. 17, 2025
  • A customer uses their phone on the couch.
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    Getty Images
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    Opinion

    How conversational AI is reshaping the hotel guest experience

    Conversational AI tools can help reduce stress, boost guest satisfaction and increase loyalty and referral rates, according to Infobip’s Ethan Gustav.

    By Ethan Gustav • Nov. 12, 2025
  • A digital OOH advertisement for Apple's "Pay The Apple Way" campaign.
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    Courtesy of Apple
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    Apple sets sights on travel spending

    The tech company is embedding its digital wallet as a method of payment at many stages in the travel process in a bid to attract more consumer use.

    By Patrick Cooley • Nov. 7, 2025
  • The Hyatt Regency Washington on Capitol Hill is seen on August 21, 2024 in Washington, DC.
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    Anna Rose Layden via Getty Images
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    Hyatt ‘confident’ as luxury drives Q3 RevPAR growth

    CEO Mark Hoplamazian said he is encouraged by demand from high-end consumers, as well as pipeline, loyalty and technology developments.

    By • Nov. 6, 2025
  • A man stands at a bar checking out.
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    Getty Images
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    Hospitality guests’ No. 1 AI concern: the loss of human touch

    “When consumers express concern about losing the human touch in hospitality, they aren’t rejecting the technology; they’re rejecting cold service,” Reputation’s Liz Carter said.

    By Kristen Doerer • Nov. 6, 2025
  • The exterior of a Marriott hotel.
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    Getty Images
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    Conversions drove Marriott’s Q3 portfolio growth as US RevPAR dipped

    Despite weaker demand in lower chain scales, Marriott held its full-year 2025 RevPAR growth outlook steady in the third quarter, and a record pipeline was a bright spot.

    By • Nov. 4, 2025
  • A business traveler check into a hotel in the hotel lobby.
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    Getty Images
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    Opinion

    Payments are still broken in hospitality. Here’s what needs to change.

    Hotel operators should focus on purpose-built payments solutions to streamline efficiency, banking expert James MacRae writes.

    By James MacRae • Oct. 31, 2025
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts revenue dragged down by continuing losses in Las Vegas

    Growth in China and from its digital division helped stem Q3 losses as the company looks to fourth-quarter stabilization following the divestment of its Northfield Park operations.

    By Lara Ewen • Oct. 30, 2025
  • The rooftop at Waldorf Astoria Beverly Hills, which is landscaped using recycled water from Epic Cleantec's technology.
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    Permission granted by Epic Cleantec
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    Hotel Tech-in: The system recycling water at Waldorf Astoria Beverly Hills

    Epic Cleantec collects and treats the hotel’s wastewater, which is then reused to irrigate landscaping and vegetation at the rooftop bar.

    By • Oct. 30, 2025
  • A pink and blue hotel
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    "Days Inn" by Sergey Galyonkin is licensed under CC BY-SA 2.0
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    Wyndham puts 250 AI agents into production

    The hotel company’s agentic suite is providing support for guests, such as modifying bookings and offering travel recommendations.

    By Lindsey Wilkinson • Oct. 27, 2025
  • An exterior view of the JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, Arizona.
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    Retrieved from Marriott International.
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    Key hospitality industry takeaways from Lodging Conference 2025

    At the annual event in October, executives shared the biggest challenges facing hotels this year as well as top opportunities for growth.

    By • Oct. 27, 2025
  • Iot-enabled beds
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    Courtesy of Eight Sleep
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    Column

    Rude awakening as AWS outage disrupts IoT-enabled beds

    When the global cloud platform went down earlier this week, it wreaked havoc on beds that rely on internet connectivity. Hotels in Los Angeles and New York use the technology.

    By Robert Freedman • Oct. 24, 2025
  • Concert goers, in silhouette, clap along with a guitar player (on stage, far right), as lights cast purple, blue and pink hues.
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    "Misterwives - The Scrapbook Tour / Columbus, OH - LC Pavilion" by Kristopher Perez is licensed under CC BY 2.0
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    Wyndham debuts subscription program in latest loyalty play

    The $95 per year Wyndham Rewards Insider platform offers cost savings “across nearly every aspect of travel,” including entertainment, via a new collaboration with Ticketmaster.

    By • Oct. 22, 2025
  • A woman checks into a hotel at the front desk.
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    Getty Images
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    Opinion

    5 hotel marketing tips for crafting attractive offers and experiences

    Highlighting unique, local experiences can help properties stand out from the crowd, writes Andrew O'Neall of Whereo.

    By Andrew O’Neall • Oct. 21, 2025
  • Hospitality leaders shared the top trends driving growth across the industry at this year's Lodging Conference in Phoenix.
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    Jenna Graber/Hotel Dive
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    Top 4 hotel trends from 2025’s Lodging Conference

    At the event, hospitality executives discussed tariff and economic challenges as well as opportunities in the lifestyle segment and with artificial intelligence.

    By • Oct. 16, 2025
  • Hotel employee speaks with a guest, whose back is to the camera
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    Getty Images
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    Opinion

    How hotels are solving turnover with a focus on retention

    The best hospitality brands aren’t just upgrading systems, they’re upgrading people, writes Craig Maloney, CEO of InStride.

    By Craig Maloney • Oct. 14, 2025
  • A screen at The Lodging Conference
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    Jenna Graber, Hotel Dive

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    A pulse check on US hotel performance in a challenged economy

    At the 2025 Lodging Conference, executives and economists shared “a tale of two industries,” where economic turmoil affects different hotel consumer groups in starkly different ways.

    By • Oct. 9, 2025
  • A customer uses their phone on the couch.
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    Getty Images
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    Generative AI tools not yet ready for ‘prime time’ in travel

    Although more travelers are using gen AI and social media to plan trips, there’s still “a lot of work to do to harness” these tools, per a recent Amadeus study.

    By Keith Loria • Oct. 2, 2025
  • An exterior view of the JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, Arizona.
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    Retrieved from Marriott International.
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    The top hospitality conferences to attend in 2026

    Hospitality professionals can network, learn and do business at the industry’s biggest events of the year, which cover hotel development, investment, technology and more.

    By • Oct. 1, 2025
  • The exterior of a Great Wolf Lodge property.
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    Courtesy of Great Wolf Lodge
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    Hotel Tech-in: The future of digital check-in technologies

    Contactless solutions are an effective way to streamline the check-in process — if implemented properly, according to Branigan Mulcahy, CEO of guest experience platform Virdee.

    By • Sept. 30, 2025
  • Albertsons store
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    Courtesy of Albertsons
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    Expedia teams with Albertsons to link travel bookings with grocery savings

    The grocer added a feature to its loyalty program that lets people earn cash back when they arrange airfare, hotel stays, car rentals and vacation packages.

    By Sam Silverstein • Sept. 24, 2025
  • Server serving guests at a restaurant.
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    Permission granted by Toast
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    Sponsored by Toast

    The integrated advantage: how a unified payment system scales with hospitality growth

    Discover why a unified payment system is the single most valuable asset for today’s top hospitality leaders.

    Sept. 22, 2025
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts shuffles C-suite as it prepares for ‘next phase of growth’

    Ayesha Molino will succeed Corey Sanders as chief operating officer, while Gary Fritz was named chief commercial officer and president of MGM Digital.

    By • Updated Sept. 19, 2025
  • A pedestrian walks by an American Express Travel Services office.
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    Justin Sullivan / Staff via Getty Images
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    American Express wants to simplify travel planning for its cardholders

    The Amex Travel App is designed to help travelers book hotels, flights and transportation.

    By Bryan Wassel • Sept. 16, 2025