Technology

  • a gray building with signage that reads Marriott
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    Joe Raedle via Getty Images
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    Marriott ‘actively investing’ in AI, reports progress on system migration

    The company is working to overhaul three core tech systems, rolling out the updates to “a meaningful number” of hotels in 2026.

    By Roberto Torres • Feb. 17, 2026
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    Alamy
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    Marriott added more than 40 million loyalty members in 2025

    The hotel company has fueled its loyalty program through partnerships with companies like Uber and Starbucks, CEO Anthony Capuano said.

    By Bryan Wassel • Feb. 11, 2026
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    Getty Images
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    Travelers financially ‘cautious’ as economic concerns persist: report

    Although consumers are prioritizing travel, patterns are shifting as affluent travelers pull back spend and younger demographics embrace AI, per Deloitte.

    By Lara Ewen • Feb. 10, 2026
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    Brandon Bell via Getty Images
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    Marriott posts RevPAR, development gains in Q4 2025

    The company anticipates solid portfolio growth in 2026 driven by a growing luxury pipeline and momentum in conversions, C-suite executives shared during an earnings call.

    By • Feb. 10, 2026
  • Picture of Hapi's new CEO Jeff Bzdawka
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    Permission granted by Hapi
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    Jeff Bzdawka promoted to Hapi CEO

    A familiar face to the hospitality data provider is now taking over the reins.

    By • Feb. 5, 2026
  • Person holds hotel key to door
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    Getty Images
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    Canary Technologies acquires OpenKey to bolster its mobile key platform

    The deal expands Canary’s access to door lock providers and builds upon its AI-powered guest management system.

    By • Feb. 4, 2026
  • Guests check in with the front desk in a hotel lobby
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    Getty Images
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    Hotel industry forecast 2026: Technology, development, labor and more

    Hospitality experts share the top trends that will impact hotels this year, including a growing wealth bifurcation, AI advancements and brand proliferation. 

    By • Jan. 30, 2026
  • An aerial image of the Escape Solar and Storage Project in Nevada
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    Courtesy of MGM Resorts International
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    Hotel Tech-in: The solar energy array powering MGM Resorts in Las Vegas

    The resort operator is using Estuary Power’s newly completed Escape Solar and Storage Project to power its electricity needs on the Strip and support its renewable energy goals.

    By • Jan. 29, 2026
  • A image of Mews Founder Richard Valtr and CEO Matt Welle
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    Courtesy of Mews
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    Mews lands $300M investment to deepen focus on AI

    Valuing the hospitality technology provider at $2.5 billion, the Series D capital raise is the largest funding round ever in hospitality software, the Amsterdam-based company claims.

    By Lara Ewen • Jan. 23, 2026
  • A headshot of technology executive Wei Manfredi.
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    Courtesy of IHG Hotels & Resorts
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    IHG taps McDonald’s VP to guide artificial intelligence strategy

    With deep technology expertise and franchise understanding, Wei Manfredi joins IHG as senior vice president of AI and architecture.

    By • Jan. 14, 2026
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    Getty Images
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    Hospitality technology solutions to watch in 2026

    Hotels are incorporating innovations, like robot massages and recycled water, to enhance operational efficiency and deliver tailored guest experiences.

    By • Jan. 12, 2026
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    Getty Images
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    Deep Dive

    Top 5 hospitality industry trends to watch in 2026

    Luxury travelers and major eventgoers are slated to drive hotel demand this year, while rising labor costs and advancements in artificial intelligence could shift hospitality operations.

    By Jenna Graber, Lara Ewen and Jen A. Miller • Jan. 7, 2026
  • Guests check in with the front desk in a hotel lobby
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    Getty Images
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    Opinion

    How humanoid, AI-powered agents are reshaping hotel operations

    The technology can be a strategic way for hoteliers to enhance guest satisfaction and remain competitive in a rapidly evolving hospitality landscape, writes the founder of a robotics company. 

    By Filip Linek • Jan. 6, 2026
  • An image of Hyatt's Alila Mayakoba
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    Courtesy of Hyatt
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    Top hospitality industry executive appointments of Q4 2025

    Hyatt, Sonesta and others named new C-suite leaders in the last months of the year to drive operational changes, portfolio growth and brand strategy.

    By • Jan. 5, 2026
  • A vineyard.
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    Retrieved from Napa Valley Marriott Hotel & Spa on December 22, 2025
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    Hotel Tech-in: The platform personally pairing wine for guests in Napa Valley

    At Napa Valley Marriott Hotel & Spa, Preferabli’s technology will give guests taste-based wine recommendations on-property and create custom itineraries with regional experiences.

    By • Dec. 22, 2025
  • An image of a hotel room at Hyatt Regency Times Square.
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    Courtesy of Hyatt
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    10 impactful hospitality executive interviews from 2025

    C-suite execs from Hyatt, Marriott and Choice Hotels gave insights into technology and development trends, while brand leaders and owners shed light on operations and performance.

    By • Dec. 19, 2025
  • A bird's eye view of a hotel lobby.
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    Maja Hitij via Getty Images
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    Hospitality M&A up sequentially in Q3 as investor optimism returns: PwC

    Dealmaker priorities are shifting toward properties or capabilities that merge artificial intelligence, loyalty and experiential design, per a new report.

    By • Dec. 16, 2025
  • The interior of a hotel room with bed, desk, TV and cityscape from the windo
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    Getty Images
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    Opinion

    Beyond efficiency: Why automation is the creative heart of hotel design

    Integrating responsive environments and tailored, high-tech design into hotel spaces can help elevate the guest experience.

    By Fabio Zaniboni • Dec. 15, 2025
  • An phone screen with the Expedia icon.
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    Getty Images
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    Expedia names its first chief AI, data officer

    Xavier Amatriain, a former Google executive, will don dual hats for the travel company. The move is a nod to data quality's criticality for IT initiatives.

    By Nicole Laskowski • Dec. 3, 2025
  • In this photo illustration, the home page for the OpenAI "ChatGPT" app is displayed on a laptop screen on February 03, 2023 in London, England.
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    Leon Neal via Getty Images
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    Opinion

    Small hotels, big advantage: AI evens the playing field

    While big chains are flexing their tech muscles, independents have the advantage when it comes to flexibility.

    By Chris McPherson • Dec. 1, 2025
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    Getty Images
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    Sponsored by ZS

    The revenue whisperer: How AI can provide a competitive edge in hotel revenue management

    Ready to check in with stronger margins? AI helps every room earn its keep with dynamic pricing.

    By Tarun Pandey and Deva Agarwal • Dec. 1, 2025
  • An exterior image of New York Marriott Marquis
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    Retrieved from Marriott International on November 24, 2025
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    Hotel Tech-in: The cinematic drone tour showcasing New York Marriott Marquis

    A drone flies through the Times Square hotel’s lobby, rooms and amenity spaces highlighting the guest journey from start to finish.

    By • Nov. 24, 2025
  • Silhouettes of people walking through an airport terminal.
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    Drew Angerer via Getty Images
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    RevPAR dips, a lack of trips, Sonder’s slip and more from Q3 earnings

    Despite widespread U.S. RevPAR declines amid travel turbulence, hotel CEOs are optimistic about the luxury segment, conversions and artificial intelligence.

    By • Nov. 17, 2025
  • A customer uses their phone on the couch.
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    Getty Images
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    Opinion

    How conversational AI is reshaping the hotel guest experience

    Conversational AI tools can help reduce stress, boost guest satisfaction and increase loyalty and referral rates, according to Infobip’s Ethan Gustav.

    By Ethan Gustav • Nov. 12, 2025
  • A digital OOH advertisement for Apple's "Pay The Apple Way" campaign.
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    Courtesy of Apple
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    Apple sets sights on travel spending

    The tech company is embedding its digital wallet as a method of payment at many stages in the travel process in a bid to attract more consumer use.

    By Patrick Cooley • Nov. 7, 2025