How a spa in Iceland is using technology to transform the guest experience

This top spa destination in Iceland is using self-service and more to meet guest expectations.

June 12, 2023

NewcrestImage acquires 50% stake in Coury Hospitality

The strategic partnership will allow NewcrestImage to continue its expansion into the luxury lifestyle hotel space, which the investment firm expects to be a leading growth category.

By Jenna Graber • June 2, 2023

IHG ups sustainability efforts with community solar offerings for US hotels

IHG will provide renewable energy certificates to participating hotels, furthering the company’s 10-year march toward a 46% energy emissions reduction target.

By Noelle Mateer • June 1, 2023

What the NAACP’s travel advisory means for Florida’s hospitality industry

Critics of the advisory — even those supportive of its intentions — say Black hospitality businesses and communities stand to be negatively impacted, just as they regain their footing following the pandemic.

By Jenna Graber • May 25, 2023

Marriott taps SevenRooms as preferred restaurant technology provider

The software, which leverages customer data to cultivate stronger relationships with guests, will be rolled out to an additional 8,500 Marriott properties.

By Noelle Mateer • May 19, 2023

Phil McAveety joins Iberostar Hotels & Resorts as CEO

The newly created role is intended to further the company’s expansion strategy following its business alliance with IHG.

By Noelle Mateer • May 18, 2023

NYC hotel reopens as asylum seeker center

The reopening of the Roosevelt Hotel will generate revenue for the property owner and give the city a space to offer resources and short-term housing to a rising number of asylum seekers.

By Jenna Graber • May 16, 2023

LuxUrban signs deals to operate two hotels in NYC, LA

The company expands in its largest market, New York City, at a time when tourism and hotel occupancy are on the rise. 

By Jenna Graber • May 12, 2023

3 ideas hotels can steal from the retail industry

Hoteliers can use the retail industry as a blueprint to improve guest experiences with technology.

May 8, 2023

IHG CEO Keith Barr to step down

Elie Maalouf, currently CEO of the hotel’s Americas business, will assume the role July 1. 

By Jenna Graber • May 5, 2023

Hilton, HotelKey co-develop cloud-based property management system

Hilton takes a leap into a new tech era by replacing its legacy system at more than 7,000 properties.

By Jenna Graber • April 28, 2023

Mews acquires Hotello, furthering North American investment

The acquisition comes several months after the hospitality tech platform closed a $185 million Series C round and ended 2022 with a 174% growth in revenue.

By Jenna Graber • April 17, 2023

5 trends shaping hotel strategies in 2023

As hotels return to levels of business not seen since 2019, they are finding a new world of hospitality with rapid developments in technology, sustainability, business travel and more.

By Mike Dunphy • April 3, 2023

Hotels prioritize commercial strategy, benefit from cross-disciplinary approach

After the pandemic caused various hotel organizations to rethink their company structures, many are starting to integrate their revenue, sales and marketing teams to boost collaboration – and revenues.

By Jenna Graber • March 23, 2023

Bank failures cause uncertainty for contractors

The collapses of Silicon Valley Bank and Signature Bank could weaken this year’s outlook for commercial real estate and construction, an economist said.

By Sebastian Obando • March 16, 2023

NYC office, hotel sectors show signs of life

“New York is back,” but in a way that differs from its pre-pandemic level, a presenter at this week’s New York Build conference said.

By Sebastian Obando • March 10, 2023

Workers say they’d return to employers that laid them off respectfully

Employers that treat workers with empathy during the process may have an easier time finding talent again once pressure subsides.

By Kathryn Moody • March 3, 2023

IRS proposes point-of-sale tip reporting

Service industry employers that participate in a proposed voluntary IRS tip reporting program could receive protection from liability under rules that define tips as part of an employee’s pay, according to an IRS announcement.

By Laurel Kalser • Feb. 14, 2023