How conversational AI is reshaping the hotel guest experience

Conversational AI tools can help reduce stress, boost guest satisfaction and increase loyalty and referral rates, according to Infobip’s Ethan Gustav.

By Ethan Gustav • Nov. 12, 2025

Marriott terminates licensing agreement with Sonder

The deal “is no longer in effect due to Sonder’s default,” according to a Marriott news release.

By Jill Menze • Nov. 10, 2025

MGM Resorts revenue dragged down by continuing losses in Las Vegas

Growth in China and from its digital division helped stem Q3 losses as the company looks to fourth-quarter stabilization following the divestment of its Northfield Park operations.

By Lara Ewen • Oct. 30, 2025

Accor confirms potential Ennismore IPO: earnings report

The France-based company also posted strong RevPAR gains in the Americas in the third quarter, which buoyed its otherwise sluggish Premium, Midscale and Economy division.

By Lara Ewen • Oct. 27, 2025

A pulse check on US hotel performance in a challenged economy

At the 2025 Lodging Conference, executives and economists shared “a tale of two industries,” where economic turmoil affects different hotel consumer groups in starkly different ways.

By Jenna Graber • Oct. 9, 2025

Is hotel development healthy? Execs give temperature check at Lodging Conference

Chief development officers from Hilton, Wyndham, Choice and more talk the impact of economic uncertainty on hotel projects and the top portfolio growth opportunities.

By Jenna Graber • Oct. 7, 2025

Top hospitality industry executive appointments, departures in Q3

New heads of investment, development, operations and commercial strategy were named, while a few leaders announced their exits.

By Jenna Graber • Oct. 6, 2025

How heritage hotels can balance legacy with relevance

Hotel brands should honor their heritage, but they also need to evolve to stay relevant to modern travelers.

By Philipp Mirow • Oct. 3, 2025

The top hospitality conferences to attend in 2026

Hospitality professionals can network, learn and do business at the industry’s biggest events of the year, which cover hotel development, investment, technology and more.

By Jenna Graber • Oct. 1, 2025

Hyatt, Thompson Miami Beach cut ties pre-opening

A week before its anticipated debut, the Florida hotel’s future is uncertain. The brand termination comes after Thompson Hollywood converted under Marriott last month.

By Jenna Graber • Sept. 25, 2025

As workplace incidents rise, so do panic button laws

A security CEO touts the versatility and privacy protections that can be part of an alert system.

By Robert Freedman • Sept. 23, 2025

The integrated advantage: how a unified payment system scales with hospitality growth

Discover why a unified payment system is the single most valuable asset for today’s top hospitality leaders.

Sept. 22, 2025

MGM Resorts shuffles C-suite as it prepares for ‘next phase of growth’

Ayesha Molino will succeed Corey Sanders as chief operating officer, while Gary Fritz was named chief commercial officer and president of MGM Digital.

By Jenna Graber • Updated Sept. 19, 2025

Atrium Hospitality names new CEO, other key executives

The firm’s president, Rob Mangiarelli, will step into the chief executive role, while chief commercial officer Kimberly Furlong backfills his position.

By Jenna Graber • Sept. 18, 2025

In an uncertain market, hoteliers should leverage factors within their control

An economic downturn is impacting travel, but hotel industry leaders have strategies they can lean on in rocky times.

By Deborah Friedland • Sept. 15, 2025

MGM Resorts COO Corey Sanders to retire

The chief operating officer will depart later this year after holding executive roles at the Las Vegas resort operator for more than 30 years.

By Jenna Graber • Sept. 5, 2025

Guests ‘significantly’ less satisfied with F&B at hotels run by third-party management: report

Per J.D. Power, guests report declines in satisfaction with food quality and facilities maintenance at hotels managed by third parties.

By Noelle Mateer • Sept. 3, 2025

How a boutique hotel owner rebranded to Hyatt following Standard deal

Hotel Genevieve in Louisville, Kentucky, ditched its Bunkhouse roots for JdV by Hyatt, gaining distribution and loyalty perks as Hyatt fine-tunes its lifestyle growth strategy.

By Jenna Graber • Aug. 14, 2025

As hotel loyalty programs lose value, could AI come to the rescue?

An Accenture study finds that the perceived value of loyalty schemes is dwindling among consumers. AI could help hotels turn things around.

By Michele Laufik • Aug. 11, 2025

Breaking down silos: Why hotels should consider data collaboration

Data collaboration is transforming how brands anticipate and fulfill guest needs, unlocking deeper personalization and new revenue streams.

By Frederick Stanichev • July 25, 2025

7 notable hospitality executive interviews from H1 2025

In the first half of the year, Hotel Dive spoke with hospitality industry leaders from Marriott, Hyatt and more about everything from growth opportunities to successful loyalty strategies.

By Noelle Mateer • July 16, 2025

Marriott CFO Leeny Oberg to exit, 2 successors named

When Oberg retires in March 2026, company veterans Jen Mason and Shawn Hill will take over as CFO and chief development officer, respectively.

By Jenna Graber • July 15, 2025

Hotel room amenities, tech boost guest satisfaction: J.D. Power

Despite record room rates, U.S. hotel guests across every segment feel they are getting a greater value for their stays, thanks in part to in-room features.

By Jenna Graber • July 15, 2025

Hospitality industry leaders’ top tips for navigating 2025

In the first half of this year, pros shared advice on hotel safety, sustainability, design, customer experience and more.

By Jenna Graber • July 14, 2025

HHM Hotels restructures leadership team

The move is intended to boost “scalable growth” in the U.S. and Canada, the Philadelphia-based hospitality management firm shared.

By Noelle Mateer • July 14, 2025