Operations


  • An image of a hotel room at Hyatt Regency Times Square.
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    Courtesy of Hyatt
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    10 impactful hospitality executive interviews from 2025

    C-suite execs from Hyatt, Marriott and Choice Hotels gave insights into technology and development trends, while brand leaders and owners shed light on operations and performance.

    By Dec. 19, 2025
  • Marriott added Sonder's portfolio of more than 9,000 rooms to its system in 2024.
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    Courtesy of Sonder
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    Sonder properties up for leasehold interest after company’s bankruptcy

    The assets span major U.S. urban markets, including New York, Los Angeles and Chicago, across 17 states, according to investment and advisory firm Gordon Brothers.

    By Updated Dec. 19, 2025
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    Getty Images
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    Ashford Inc. names new president, chief operating officer

    Hector Sanchez was previously CEO of Ashford Inc. subsidiary Premier, while Eric Batis was most recently the asset management firm’s executive vice president of operations.

    By Lara Ewen • Nov. 26, 2025
  • An exterior image of Hillsboro Beach Resort by Kasa.
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    Retrieved from Kasa on November 21, 2025
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    Kasa CEO on Sonder’s fatal flaw, property takeover after collapse

    Apart-hotel company Kasa is slated to add several Sonder properties following its abrupt wind-down, which CEO Roman Pedan says resulted, in part, from Sonder’s master-lease operating approach.

    By Nov. 21, 2025
  • A customer uses their phone on the couch.
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    Getty Images
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    Opinion

    How conversational AI is reshaping the hotel guest experience

    Conversational AI tools can help reduce stress, boost guest satisfaction and increase loyalty and referral rates, according to Infobip’s Ethan Gustav.

    By Ethan Gustav • Nov. 12, 2025
  • Marriott added Sonder's portfolio of more than 9,000 rooms to its system in 2024.
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    Courtesy of Sonder
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    Marriott terminates licensing agreement with Sonder

    The deal “is no longer in effect due to Sonder’s default,” according to a Marriott news release.

    By Nov. 10, 2025
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts revenue dragged down by continuing losses in Las Vegas

    Growth in China and from its digital division helped stem Q3 losses as the company looks to fourth-quarter stabilization following the divestment of its Northfield Park operations.

    By Lara Ewen • Oct. 30, 2025
  • The exterior of Delano SoHo New York with the New York City skyline in the background.
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    Courtesy of Ennismore
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    Accor confirms potential Ennismore IPO: earnings report

    The France-based company also posted strong RevPAR gains in the Americas in the third quarter, which buoyed its otherwise sluggish Premium, Midscale and Economy division.

    By Lara Ewen • Oct. 27, 2025
  • A screen at The Lodging Conference
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    Jenna Graber, Hotel Dive

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    A pulse check on US hotel performance in a challenged economy

    At the 2025 Lodging Conference, executives and economists shared “a tale of two industries,” where economic turmoil affects different hotel consumer groups in starkly different ways.

    By Oct. 9, 2025
  • A stage at The Lodging Conference.
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    Jenna Graber, Hotel Dive

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    Is hotel development healthy? Execs give temperature check at Lodging Conference

    Chief development officers from Hilton, Wyndham, Choice and more talk the impact of economic uncertainty on hotel projects and the top portfolio growth opportunities.

    By Oct. 7, 2025
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    Getty Images
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    Top hospitality industry executive appointments, departures in Q3

    New heads of investment, development, operations and commercial strategy were named, while a few leaders announced their exits.

    By Oct. 6, 2025
  • The lobby of the hotel features a golden clock.
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    Courtesy of Hilton
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    Opinion

    How heritage hotels can balance legacy with relevance

    Hotel brands should honor their heritage, but they also need to evolve to stay relevant to modern travelers.

    By Philipp Mirow • Oct. 3, 2025
  • An exterior view of the JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, Arizona.
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    Retrieved from Marriott International.
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    The top hospitality conferences to attend in 2026

    Hospitality professionals can network, learn and do business at the industry’s biggest events of the year, which cover hotel development, investment, technology and more.

    By Oct. 1, 2025
  • The interior of The Hollywood Grande hotel in Hollywood, California.
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    Courtesy of The Hollywood Grande
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    Hyatt, Thompson Miami Beach cut ties pre-opening

    A week before its anticipated debut, the Florida hotel’s future is uncertain. The brand termination comes after Thompson Hollywood converted under Marriott last month.

    By Sept. 25, 2025
  • Silent Beacon, panic button laws
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    Spencer Platt / Staff via Getty Images
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    As workplace incidents rise, so do panic button laws

    A security CEO touts the versatility and privacy protections that can be part of an alert system.

    By Robert Freedman • Sept. 23, 2025
  • Server serving guests at a restaurant.
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    Permission granted by Toast
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    Sponsored by Toast

    The integrated advantage: how a unified payment system scales with hospitality growth

    Discover why a unified payment system is the single most valuable asset for today’s top hospitality leaders.

    Sept. 22, 2025
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts shuffles C-suite as it prepares for ‘next phase of growth’

    Ayesha Molino will succeed Corey Sanders as chief operating officer, while Gary Fritz was named chief commercial officer and president of MGM Digital.

    By Updated Sept. 19, 2025
  • Rob Mangiarelli
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    Courtesy of Atrium Hospitality
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    Atrium Hospitality names new CEO, other key executives

    The firm’s president, Rob Mangiarelli, will step into the chief executive role, while chief commercial officer Kimberly Furlong backfills his position.

    By Sept. 18, 2025
  • Two hotel workers look at a tablet together.
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    Getty Images
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    Opinion

    In an uncertain market, hoteliers should leverage factors within their control

    An economic downturn is impacting travel, but hotel industry leaders have strategies they can lean on in rocky times.

    By Deborah Friedland • Sept. 15, 2025
  • Hotel Exterior
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    Ethan Miller via Getty Images
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    MGM Resorts COO Corey Sanders to retire

    The chief operating officer will depart later this year after holding executive roles at the Las Vegas resort operator for more than 30 years.

    By Sept. 5, 2025
  • Children look at food options on a buffet.
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    Getty Images
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    Guests ‘significantly’ less satisfied with F&B at hotels run by third-party management: report

    Per J.D. Power, guests report declines in satisfaction with food quality and facilities maintenance at hotels managed by third parties.

    By Sept. 3, 2025
  • The exterior of Hotel Genevieve in Louisville, Kentucky.
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    Permission granted by Mountain Shore Properties
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    Q&A

    How a boutique hotel owner rebranded to Hyatt following Standard deal

    Hotel Genevieve in Louisville, Kentucky, ditched its Bunkhouse roots for JdV by Hyatt, gaining distribution and loyalty perks as Hyatt fine-tunes its lifestyle growth strategy.

    By Aug. 14, 2025
  • Guests check in with the front desk in a hotel lobby
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    Getty Images
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    As hotel loyalty programs lose value, could AI come to the rescue?

    An Accenture study finds that the perceived value of loyalty schemes is dwindling among consumers. AI could help hotels turn things around.

    By Michele Laufik • Aug. 11, 2025
  • A man on a digital tablet for booking, planning and accommodation management while working at hotel front desk
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    Getty Images
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    Opinion

    Breaking down silos: Why hotels should consider data collaboration

    Data collaboration is transforming how brands anticipate and fulfill guest needs, unlocking deeper personalization and new revenue streams.

    By Frederick Stanichev • July 25, 2025
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    7 notable hospitality executive interviews from H1 2025

    In the first half of the year, Hotel Dive spoke with hospitality industry leaders from Marriott, Hyatt and more about everything from growth opportunities to successful loyalty strategies.

    By July 16, 2025