Consumer Trends
-
US hotel occupancy fell for 9th consecutive month in November: CoStar
The metric stood at 57.9%, down 2.8% year over year. Hotel RevPAR also declined during the month, continuing a tumultuous year for hotel performance.
By Jenna Graber • Dec. 23, 2025 -
Retrieved from Napa Valley Marriott Hotel & Spa on December 22, 2025
Hotel Tech-in: The platform personally pairing wine for guests in Napa Valley
At Napa Valley Marriott Hotel & Spa, Preferabli’s technology will give guests taste-based wine recommendations on-property and create custom itineraries with regional experiences.
By Jenna Graber • Dec. 22, 2025 -
Hotel bookings, ADR up across 2026 FIFA World Cup host cities
Some North American host cities and areas surrounding high-profile venues have seen booking volumes double from the previous year in advance of next year’s games.
By Lara Ewen • Dec. 19, 2025 -
10 impactful hospitality executive interviews from 2025
C-suite execs from Hyatt, Marriott and Choice Hotels gave insights into technology and development trends, while brand leaders and owners shed light on operations and performance.
By Jenna Graber • Dec. 19, 2025 -
Hotel loyalty programs are a key cost-saving tool for travelers
Loyalty perks such as free stays and upgrades are increasingly important in making travel feasible, per a new Marriott Bonvoy survey.
By Jenna Graber • Dec. 17, 2025 -
Hospitality M&A up sequentially in Q3 as investor optimism returns: PwC
Dealmaker priorities are shifting toward properties or capabilities that merge artificial intelligence, loyalty and experiential design, per a new report.
By Jenna Graber • Dec. 16, 2025 -
122.4M Americans slated to travel over the holidays despite tighter budgets
According to a AAA report, more people will travel this year between Dec. 20 and Jan. 1, though hospitality experts have cited rising costs as a concern for consumers.
By Jenna Graber • Dec. 15, 2025 -
Who is willing to pay for premium experiences?
Consumers are more willing to splurge on superior experiences when they feel optional or deliver enjoyment, KPMG found.
By Bryan Wassel • Dec. 11, 2025 -
Hilton sets sail on loyalty growth with Explora Journeys partnership
The tie-up is part of the new Hilton Honors Adventures immersive loyalty program extension and will allow members to earn and redeem points on luxury ocean travel.
By Jenna Graber • Dec. 9, 2025 -
The key to hotel guest loyalty? Flexibility and value.
Choice Hotels VP of Loyalty Nandika Suri shares how evolving traveler demand shaped the hotel company’s latest loyalty program enhancements.
By Jenna Graber • Dec. 1, 2025 -
Holiday travelers will take fewer trips, spend less in 2025: Deloitte
Many Americans are tightening their travel budgets this holiday season as economic uncertainty persists, but luxury tripgoers pose an opportunity to sustain premium demand.
By Lara Ewen • Nov. 19, 2025 -
RevPAR dips, a lack of trips, Sonder’s slip and more from Q3 earnings
Despite widespread U.S. RevPAR declines amid travel turbulence, hotel CEOs are optimistic about the luxury segment, conversions and artificial intelligence.
By Jenna Graber • Nov. 17, 2025 -
Sponsored by Amazon Ads
Unlocking hotel revenue opportunities from today’s traveler behaviors
Effective hotel marketing recognizes that today’s travelers exist in interconnected digital realms where entertainment, commerce and travel planning naturally intersect.
Nov. 17, 2025 -
US RevPAR will decline in 2025: CoStar, Tourism Economics
In their final hotel forecast revision of the year, the companies further downgraded their full-year outlook, now expecting RevPAR to drop 0.4% amid rising costs and policy uncertainty.
By Jenna Graber • Nov. 14, 2025 -
Opinion
How conversational AI is reshaping the hotel guest experience
Conversational AI tools can help reduce stress, boost guest satisfaction and increase loyalty and referral rates, according to Infobip’s Ethan Gustav.
By Ethan Gustav • Nov. 12, 2025 -
US hotels face financial burden following nationwide flight cuts
The FAA’s flight capacity reductions will cost hotels millions each day, with “concerning” losses ahead if the shutdown continues through Thanksgiving, hospitality pros share.
By Jenna Graber • Nov. 7, 2025 -
Hyatt ‘confident’ as luxury drives Q3 RevPAR growth
CEO Mark Hoplamazian said he is encouraged by demand from high-end consumers, as well as pipeline, loyalty and technology developments.
By Jenna Graber • Nov. 6, 2025 -
Hospitality guests’ No. 1 AI concern: the loss of human touch
“When consumers express concern about losing the human touch in hospitality, they aren’t rejecting the technology; they’re rejecting cold service,” Reputation’s Liz Carter said.
By Kristen Doerer • Nov. 6, 2025 -
Choice Hotels looks to international markets as US remains challenged
The company’s international business is now its highest growth opportunity, per CEO Patrick Pacious, as U.S. RevPAR dropped 3.2% year over year in the third quarter.
By Jenna Graber • Nov. 5, 2025 -
Travel industry calls for end to shutdown as Thanksgiving ‘chaos’ looms
The U.S. Travel Association alongside nearly 500 industry organizations sent a letter to congressional leaders asking the government to reopen ahead of one of the busiest travel periods of the year.
By Lara Ewen • Nov. 5, 2025 -
Conversions drove Marriott’s Q3 portfolio growth as US RevPAR dipped
Despite weaker demand in lower chain scales, Marriott held its full-year 2025 RevPAR growth outlook steady in the third quarter, and a record pipeline was a bright spot.
By Jenna Graber • Nov. 4, 2025 -
Hotel demand slow ahead of FIFA World Cup 2026
Minimum stay requirements and fans holding out on booking have put a damper on early outlooks for the event, but a surge is coming, according to hospitality data provider Lighthouse.
By Lara Ewen • Oct. 31, 2025 -
MGM Resorts revenue dragged down by continuing losses in Las Vegas
Growth in China and from its digital division helped stem Q3 losses as the company looks to fourth-quarter stabilization following the divestment of its Northfield Park operations.
By Lara Ewen • Oct. 30, 2025 -
Hotel Tech-in: The system recycling water at Waldorf Astoria Beverly Hills
Epic Cleantec collects and treats the hotel’s wastewater, which is then reused to irrigate landscaping and vegetation at the rooftop bar.
By Jenna Graber • Oct. 30, 2025 -
Retrieved from Marriott International.
Key hospitality industry takeaways from Lodging Conference 2025
At the annual event in October, executives shared the biggest challenges facing hotels this year as well as top opportunities for growth.
By Jenna Graber • Oct. 27, 2025