Consumer Trends


  • Silhouettes of people walking through an airport terminal.
    Image attribution tooltip
    Drew Angerer via Getty Images
    Image attribution tooltip

    US hotel occupancy fell for 9th consecutive month in November: CoStar

    The metric stood at 57.9%, down 2.8% year over year. Hotel RevPAR also declined during the month, continuing a tumultuous year for hotel performance.

    By Dec. 23, 2025
  • A vineyard.
    Image attribution tooltip
    Retrieved from Napa Valley Marriott Hotel & Spa on December 22, 2025
    Image attribution tooltip

    Hotel Tech-in: The platform personally pairing wine for guests in Napa Valley

    At Napa Valley Marriott Hotel & Spa, Preferabli’s technology will give guests taste-based wine recommendations on-property and create custom itineraries with regional experiences.

    By Dec. 22, 2025
  • An aerial view of a stadium with the New York City skyline in the background.
    Image attribution tooltip
    Courtesy of Skanska
    Image attribution tooltip

    Hotel bookings, ADR up across 2026 FIFA World Cup host cities

    Some North American host cities and areas surrounding high-profile venues have seen booking volumes double from the previous year in advance of next year’s games.

    By Lara Ewen • Dec. 19, 2025
  • An image of a hotel room at Hyatt Regency Times Square.
    Image attribution tooltip
    Courtesy of Hyatt
    Image attribution tooltip

    10 impactful hospitality executive interviews from 2025

    C-suite execs from Hyatt, Marriott and Choice Hotels gave insights into technology and development trends, while brand leaders and owners shed light on operations and performance.

    By Dec. 19, 2025
  • Taylor Swift The Eras Tour Shomotion
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Hotel loyalty programs are a key cost-saving tool for travelers

    Loyalty perks such as free stays and upgrades are increasingly important in making travel feasible, per a new Marriott Bonvoy survey.

    By Dec. 17, 2025
  • A bird's eye view of a hotel lobby.
    Image attribution tooltip
    Maja Hitij via Getty Images
    Image attribution tooltip

    Hospitality M&A up sequentially in Q3 as investor optimism returns: PwC

    Dealmaker priorities are shifting toward properties or capabilities that merge artificial intelligence, loyalty and experiential design, per a new report.

    By Dec. 16, 2025
  • airlines debit cards travel loyalty banks consumers travelers
    Image attribution tooltip
    Anna Moneymaker via Getty Images
    Image attribution tooltip

    122.4M Americans slated to travel over the holidays despite tighter budgets

    According to a AAA report, more people will travel this year between Dec. 20 and Jan. 1, though hospitality experts have cited rising costs as a concern for consumers.

    By Dec. 15, 2025
  • A hotel concierge hands a key to a customer at the front desk.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Who is willing to pay for premium experiences?

    Consumers are more willing to splurge on superior experiences when they feel optional or deliver enjoyment, KPMG found.

    By Bryan Wassel • Dec. 11, 2025
  • A cruise ship sails around the Amalfi Coast
    Image attribution tooltip
    Courtesy of 2025 Hilton
    Image attribution tooltip

    Hilton sets sail on loyalty growth with Explora Journeys partnership

    The tie-up is part of the new Hilton Honors Adventures immersive loyalty program extension and will allow members to earn and redeem points on luxury ocean travel.

    By Dec. 9, 2025
  • The inside of a hotel room at a Cambria hotel in Nashville.
    Image attribution tooltip
    Courtesy of Choice Hotels International
    Image attribution tooltip

    The key to hotel guest loyalty? Flexibility and value.

    Choice Hotels VP of Loyalty Nandika Suri shares how evolving traveler demand shaped the hotel company’s latest loyalty program enhancements.

    By Dec. 1, 2025
  • A person walks through an airport with a Christmas tree in the foreground.
    Image attribution tooltip
    Leon Neal via Getty Images
    Image attribution tooltip

    Holiday travelers will take fewer trips, spend less in 2025: Deloitte

    Many Americans are tightening their travel budgets this holiday season as economic uncertainty persists, but luxury tripgoers pose an opportunity to sustain premium demand.

    By Lara Ewen • Nov. 19, 2025
  • Silhouettes of people walking through an airport terminal.
    Image attribution tooltip
    Drew Angerer via Getty Images
    Image attribution tooltip

    RevPAR dips, a lack of trips, Sonder’s slip and more from Q3 earnings

    Despite widespread U.S. RevPAR declines amid travel turbulence, hotel CEOs are optimistic about the luxury segment, conversions and artificial intelligence.

    By Nov. 17, 2025
  • Two women standing in front of a wall with luggage by side
    Image attribution tooltip
    Permission granted by Amazon Ads
    Image attribution tooltip
    Sponsored by Amazon Ads

    Unlocking hotel revenue opportunities from today’s traveler behaviors

    Effective hotel marketing recognizes that today’s travelers exist in interconnected digital realms where entertainment, commerce and travel planning naturally intersect.

    Nov. 17, 2025
  • A hotel guest rolls a suitcase toward a front desk.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    US RevPAR will decline in 2025: CoStar, Tourism Economics

    In their final hotel forecast revision of the year, the companies further downgraded their full-year outlook, now expecting RevPAR to drop 0.4% amid rising costs and policy uncertainty.

    By Nov. 14, 2025
  • A customer uses their phone on the couch.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip
    Opinion

    How conversational AI is reshaping the hotel guest experience

    Conversational AI tools can help reduce stress, boost guest satisfaction and increase loyalty and referral rates, according to Infobip’s Ethan Gustav.

    By Ethan Gustav • Nov. 12, 2025
  • A sign shows multiple canceled and delayed flights.
    Image attribution tooltip
    Roberto Schmidt via Getty Images
    Image attribution tooltip

    US hotels face financial burden following nationwide flight cuts

    The FAA’s flight capacity reductions will cost hotels millions each day, with “concerning” losses ahead if the shutdown continues through Thanksgiving, hospitality pros share.

    By Nov. 7, 2025
  • The Hyatt Regency Washington on Capitol Hill is seen on August 21, 2024 in Washington, DC.
    Image attribution tooltip
    Anna Rose Layden via Getty Images
    Image attribution tooltip

    Hyatt ‘confident’ as luxury drives Q3 RevPAR growth

    CEO Mark Hoplamazian said he is encouraged by demand from high-end consumers, as well as pipeline, loyalty and technology developments.

    By Nov. 6, 2025
  • A man stands at a bar checking out.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Hospitality guests’ No. 1 AI concern: the loss of human touch

    “When consumers express concern about losing the human touch in hospitality, they aren’t rejecting the technology; they’re rejecting cold service,” Reputation’s Liz Carter said.

    By Kristen Doerer • Nov. 6, 2025
  • Choice Hotels International headquarters at the Pike & Rose development in North Bethesda, Maryland.
    Image attribution tooltip
    Courtesy of Choice Hotels International
    Image attribution tooltip

    Choice Hotels looks to international markets as US remains challenged

    The company’s international business is now its highest growth opportunity, per CEO Patrick Pacious, as U.S. RevPAR dropped 3.2% year over year in the third quarter.

    By Nov. 5, 2025
  • Travelers line up in and airport, a window behind them shows a JetBlue plane.
    Image attribution tooltip
    Roman Tiraspolsky via Getty Images
    Image attribution tooltip

    Travel industry calls for end to shutdown as Thanksgiving ‘chaos’ looms

    The U.S. Travel Association alongside nearly 500 industry organizations sent a letter to congressional leaders asking the government to reopen ahead of one of the busiest travel periods of the year.

    By Lara Ewen • Nov. 5, 2025
  • The exterior of a Marriott hotel.
    Image attribution tooltip
    Getty Images
    Image attribution tooltip

    Conversions drove Marriott’s Q3 portfolio growth as US RevPAR dipped

    Despite weaker demand in lower chain scales, Marriott held its full-year 2025 RevPAR growth outlook steady in the third quarter, and a record pipeline was a bright spot.

    By Nov. 4, 2025
  • Hotel demand slow ahead of FIFA World Cup 2026

    Minimum stay requirements and fans holding out on booking have put a damper on early outlooks for the event, but a surge is coming, according to hospitality data provider Lighthouse.

    By Lara Ewen • Oct. 31, 2025
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
    Image attribution tooltip
    Ethan Miller via Getty Images
    Image attribution tooltip

    MGM Resorts revenue dragged down by continuing losses in Las Vegas

    Growth in China and from its digital division helped stem Q3 losses as the company looks to fourth-quarter stabilization following the divestment of its Northfield Park operations.

    By Lara Ewen • Oct. 30, 2025
  • The rooftop at Waldorf Astoria Beverly Hills, which is landscaped using recycled water from Epic Cleantec's technology.
    Image attribution tooltip
    Permission granted by Epic Cleantec
    Image attribution tooltip

    Hotel Tech-in: The system recycling water at Waldorf Astoria Beverly Hills

    Epic Cleantec collects and treats the hotel’s wastewater, which is then reused to irrigate landscaping and vegetation at the rooftop bar.

    By Oct. 30, 2025
  • An exterior view of the JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, Arizona.
    Image attribution tooltip
    Retrieved from Marriott International.
    Image attribution tooltip

    Key hospitality industry takeaways from Lodging Conference 2025

    At the annual event in October, executives shared the biggest challenges facing hotels this year as well as top opportunities for growth.

    By Oct. 27, 2025