Brands

  • The logo of a Marriott hotel
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    Brandon Bell/Getty Images via Getty Images
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    Marriott will lay off portion of customer engagement center workforce

    The company confirmed that organizational changes are being implemented “to better reflect how our guests interact with us across channels.”

    By • Oct. 31, 2025
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts revenue dragged down by continuing losses in Las Vegas

    Growth in China and from its digital division helped stem Q3 losses as the company looks to fourth-quarter stabilization following the divestment of its Northfield Park operations.

    By Lara Ewen • Oct. 30, 2025
  • The rooftop at Waldorf Astoria Beverly Hills, which is landscaped using recycled water from Epic Cleantec's technology.
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    Permission granted by Epic Cleantec
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    Hotel Tech-in: The system recycling water at Waldorf Astoria Beverly Hills

    Epic Cleantec collects and treats the hotel’s wastewater, which is then reused to irrigate landscaping and vegetation at the rooftop bar.

    By • Oct. 30, 2025
  • algorithmic pricing, Cendyn, Caesars, DOJ
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    Getty Images
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    Caesars posts steep Q3 declines in Las Vegas amid tourism slump

    The resort operator saw net revenues and adjusted EBITDA drop 9.8% and 18.8% year over year, respectively, in the third quarter, but CEO Tom Reeg said a “healthier-looking market” is ahead in 2026.

    By • Oct. 29, 2025
  • The inside of a guest room at W Hoboken in New Jersey overlooking New York City.
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    Courtesy of Marriott International
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    Marriott debuts renovated W Hoboken in next step of brand evolution

    The New Jersey hotel offers revamped guest rooms and public spaces as Marriott takes “a bold step forward” in the luxury and lifestyle segment, per W Hotels Global Brand Leader George Fleck.

    By • Oct. 29, 2025
  • A pink and blue hotel
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    "Days Inn" by Sergey Galyonkin is licensed under CC BY-SA 2.0
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    Wyndham puts 250 AI agents into production

    The hotel company’s agentic suite is providing support for guests, such as modifying bookings and offering travel recommendations.

    By Lindsey Wilkinson • Oct. 27, 2025
  • The exterior of Delano SoHo New York with the New York City skyline in the background.
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    Courtesy of Ennismore
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    Accor confirms potential Ennismore IPO: earnings report

    The France-based company also posted strong RevPAR gains in the Americas in the third quarter, which buoyed its otherwise sluggish Premium, Midscale and Economy division.

    By Lara Ewen • Oct. 27, 2025
  • An exterior view of the JW Marriott Phoenix Desert Ridge Resort & Spa in Phoenix, Arizona.
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    Retrieved from Marriott International.
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    Key hospitality industry takeaways from Lodging Conference 2025

    At the annual event in October, executives shared the biggest challenges facing hotels this year as well as top opportunities for growth.

    By • Oct. 27, 2025
  • An IHG Hotels and Resorts-branded robe
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    Jesse Grant via Getty Images
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    IHG touts new collection brand as US RevPAR slips in Q3

    The upscale to upper upscale brand will initially focus on IHG’s EMEAA region. Meanwhile, in the Americas, RevPAR in the quarter fell nearly 1%.

    By Lara Ewen • Oct. 24, 2025
  • The glass exterior of the Anaheim Convention Center features blue signage denoting Wyndham's 2023 Global Conference.
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    Courtesy of Wyndham Hotels & Resorts
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    RevPAR declines hit Wyndham in Q3, but CEO remains optimistic

    The company lowered its full-year RevPAR outlook on softened third-quarter results, though Geoff Ballotti said there is nothing structurally wrong with the economy segment.

    By • Oct. 23, 2025
  • The exterior of the Hilton Hotel Midtown Manhattan in New York City.
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    Spencer Platt via Getty Images
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    Hilton posts ‘softer-than-expected’ RevPAR for ‘noisy’ Q3

    Hilton kicked off the hotel industry’s earnings season on Wednesday. Could the company’s RevPAR declines foretell others’ results? 

    By • Oct. 22, 2025
  • Concert goers, in silhouette, clap along with a guitar player (on stage, far right), as lights cast purple, blue and pink hues.
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    "Misterwives - The Scrapbook Tour / Columbus, OH - LC Pavilion" by Kristopher Perez is licensed under CC BY 2.0
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    Wyndham debuts subscription program in latest loyalty play

    The $95 per year Wyndham Rewards Insider platform offers cost savings “across nearly every aspect of travel,” including entertainment, via a new collaboration with Ticketmaster.

    By • Oct. 22, 2025
  • An exterior image of Waldorf Astoria Monarch Beach in Dana Point, California.
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    Courtesy of San Manuel Investment Authority
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    Ohana sells remaining stake in California’s Waldorf Astoria Monarch Beach

    Buyer San Manuel Investment Authority, an instrumentality of the Yuhaaviatam of San Manuel Nation, first acquired its 40% hold in the resort in 2023.

    By Lara Ewen • Oct. 20, 2025
  • A rendering of a hotel and residences project in Miami
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    Courtesy of Mandarin Oriental Hotel Group
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    Mandarin Oriental to go private in $4.2B deal

    Jardine Matheson will acquire the remaining 11.96% stake in Mandarin Oriental through its wholly owned subsidiary Bidco.

    By Lara Ewen • Oct. 20, 2025
  • The exterior of Kimpton Miralina Resort & Villas in Scottsdale, Arizona.
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    Courtesy of IHG Hotels & Resorts
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    IHG continues lifestyle push with Kimpton resort near Phoenix

    Kimpton Miralina Resort & Villas will open early next year in Paradise Valley as IHG targets high-demand markets for luxury and lifestyle growth.

    By • Oct. 20, 2025
  • An exterior shot of The James Hotel in New York City
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    Permission granted by The James Hotel and Sonesta
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    Sonesta promotes luxury and lifestyle exec to chief development officer

    Phil Hugh will succeed Brian Quinn, who is leaving the company as part of a planned transition.

    By Lara Ewen • Oct. 17, 2025
  • Travelers check into a hotel.
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    Getty Images
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    Opinion

    Why the final moment of a customer journey matters more than the rest

    Customers judge an experience largely by how they felt at the most intense moment — good or bad — and at the end. But are CX leaders designing experiences for this cognitive bias?

    By Mark Levy • Oct. 17, 2025
  • The exterior of Delano SoHo New York with the New York City skyline in the background.
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    Courtesy of Ennismore
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    Ennismore signs deals for Delano hotels in New York, London

    Former Edition Hotels exec Ben Pundole will join the company as chief brand officer, ahead of Delano Miami’s opening early next year.

    By Lara Ewen • Oct. 16, 2025
  • Hospitality leaders shared the top trends driving growth across the industry at this year's Lodging Conference in Phoenix.
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    Jenna Graber/Hotel Dive
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    Top 4 hotel trends from 2025’s Lodging Conference

    At the event, hospitality executives discussed tariff and economic challenges as well as opportunities in the lifestyle segment and with artificial intelligence.

    By • Oct. 16, 2025
  • Houston skyline
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    Haugland Bowen, Katie. (2014). "Houston Skyline" [Photograph]. Retrieved from Flickr.
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    Houston hotel workers end 40-day strike with new contract

    Union workers at Hilton Americas-Houston ratified a deal with the hotel, securing incremental wage increases.

    By • Oct. 15, 2025
  • Hotel executives speak on stage at 2025's Lodging Conference.
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    Jenna Graber, Hotel Dive

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    Hospitality CEOs share what’s top of mind at Lodging Conference

    Chief executives at Highgate, Peachtree Group, Sonesta Hotels and more offered their thoughts on brand proliferation, union labor and tariffs at last week’s annual event.

    By • Oct. 15, 2025
  • A rendering of Signia by Hilton Savannah.
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    Courtesy of Hilton
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    Hilton breaks ground on Signia convention hotel in Savannah, Georgia

    Signia by Hilton Savannah joins the events-focused brand’s growing portfolio, including a newly opened hotel in Atlanta and forthcoming ones in Indianapolis and San Antonio, Texas.

    By • Oct. 14, 2025
  • A family sits poolside at a hotel
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    Courtesy of Hilton
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    The ‘emotional motivations’ driving traveler decisions in 2026: Hilton

    Travelers will be focused on trust, familiarity and the “why,” not the “where,” when it comes to hotel and trip choices, according to a new report.

    By Michele Laufik • Oct. 10, 2025
  • A screen at The Lodging Conference
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    Jenna Graber, Hotel Dive

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    A pulse check on US hotel performance in a challenged economy

    At the 2025 Lodging Conference, executives and economists shared “a tale of two industries,” where economic turmoil affects different hotel consumer groups in starkly different ways.

    By • Oct. 9, 2025
  • Exterior shot of Americas Best Value Inn hotel
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    Retrieved from Sonesta on October 08, 2025
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    Sonesta debuts new extended stay concept

    An extension of Sonesta’s Americas Best Value Inn brand, the offering aims to meet the growing appetite for longer-term accommodations.

    By Michele Laufik • Oct. 8, 2025